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Chiltern Railways - Tickets

Chiltern Railways - Tickets

by Chiltern Railways

322 ratings
96 reviews
✈️ Travel
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Free

Details

  • Released
  • Updated
  • March 16, 2018
  • July 8, 2026

Features

Developer

Chiltern Railways
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Reviews summary↘︎
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❓5 answered
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About

Easily plan your journeys, get live travel updates, and purchase train tickets for Chiltern Railways and the wider GB rail network. Securely store e-tickets on your phone and enjoy fee-free purchases, including group bookings and Flexi season tickets.

✓Journey planning
✓Live travel information
✓E-ticket purchase
✓Fee-free fares
✓Group bookings
✓Live departure boards
✓Smartcard requests
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What users say

Summarized from real user reviews of Chiltern Railways. Based on 322 reviews and a 4.8/5 average, it highlights the 10 positives and 15 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Quick and easy to use for booking tickets
  • 💳No booking fees compared to other apps
  • 📱NFC smart card loading feature
  • 👍Live train tracking for favorite routes
  • 🎫Paperless e-ticket option available
  • 💰Competitive and cheap fares
  • 🧼Clean trains and well-maintained service
  • 🔄Works with multiple train providers
  • 📲Apple Pay integration (when working)
  • 👴Accessible assistance for elderly/disabled passengers

Negative things

  • 🐛Frequent app crashes and freezing
  • 💳Payment failures with Apple Pay despite charges
  • 🔐Inconsistent saved card functionality
  • 📧Communication preferences link not working
  • 🎫E-tickets unavailable despite being advertised
  • 🚫Cannot purchase return tickets on app
  • ⚠️Poor error messages and unclear feedback
  • 🔄Session logs out when screen locks
  • 📍Live journey tracking broken for years
  • 🌍Doesn't work with non-UK credit cards
  • 🚂Train cancellations with no replacement buses
  • 👥Overcrowded trains lacking sufficient carriages
  • 🎯QR codes in Apple Wallet too small for scanners
  • ⏱️Slow refresh and loading times
  • 🔧Unresponsive customer support
See all reviews

What's New in Chiltern Railways

7.1.1

July 8, 2026

Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. Thanks for using Chiltern Railways app!

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User reviews

Most RecentHighest RatedLowest Rated

Thanks

I am 70+ walking with stick, was hesitant to travel alone. Had a great experience with Chiltern Railway, just ask for assistance when reserving your tickets 🙏🙏🙏
Kh-TahirKh-Tahir

Communication preferences link not working

In general I like the app but at the moment the Preference Centre link is not working. A bit ironic as it was highlighted in an email from Chiltern to me today!
Wazzle mumWazzle mum

No e-ticket or car parking options

It’s pointless advertising e-tickets on the website if they’re not available, either via the website or on the app. Also, would be nice to book car parking using the app but this isn’t an option either. Pathetic!
Murun64Murun64

Terrible service

Always cancelling trains back from London. No replacement buses. 26/12/25. No advice of help from the staff. Disgusting attitudes from the staff and the whole of Chiltern railways.
ToonttrrrToonttrrr

Useless

The most infuriatingly poor app I’ve ever been driven demented by. Absolutely unusable.
AshschnadAshschnad
See 91 more reviews

User experience

🐞

Reported Bugs

18 issues

App fails to load or crashes unexpectedly

Bug

Payment processing errors and duplicate charges

Bug

Saved card details not recognized

Bug

E-ticket preference settings not retained after booking

Bug

Live journey details don't load when tapping trains

Bug

Platform information missing for certain routes

Bug

NFC ticket loading shows no pending tickets despite having them

Bug

Apple Wallet integration not functional

Bug

QR code in Apple Wallet unreadable by ticket barriers

Bug

Senior Railcard rejection with age criteria error

Bug

Return ticket booking only allows single tickets

Bug

Session loss when screen locks

Bug

Booking confirmation shows as unbought after payment

Bug

Train times display incorrectly or show wrong departures

Bug

Links to travel conditions direct to wrong pages

Bug

Preference Centre link broken

Bug

Report a problem chat window unresponsive

Bug

Add card function rejecting valid cards

Bug
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Requested Features

15 requests

Car parking booking through app

Feature

Return ticket purchase functionality

Feature

Save favorite stations and journeys

Feature

Timetable view beyond live trains

Feature

Carriage numbers displayed on live app

Feature

Default payment method and station settings

Feature

Push notifications for delays and updates

Feature

Status page showing delays and issues

Feature

Calling stations information

Feature

Flex season ticket purchasing

Feature

Change ticket date/time functionality

Feature

Ability to modify e-ticket preferences after booking

Feature

Integration with underground/other transport systems

Feature

Faster real-time ticket loading via NFC

Feature

Refund option within app interface

Feature

FAQ

What does the Chiltern Railways app do?

The app simplifies journey planning, provides the latest travel information, and allows you to securely purchase e-tickets for Chiltern Railways and other journeys on the GB rail network. It aims to make the entire process of buying and using train tickets easier and more convenient.

How do I buy tickets through the app?

You can purchase your Chiltern Railways e-ticket directly through the app. Once bought, the e-ticket can be downloaded to your phone and used for your journey. The app also allows you to buy tickets for any British train journey.

Are there any fees for booking tickets?

No, the app explicitly states that it never charges credit card, debit card, or booking fees when you buy tickets directly through it. This ensures you get the cheapest Chiltern fares and avoid additional costs.

What kind of travel information does the app provide?

The app offers up-to-the-minute updates on your train status. This includes live departure boards, busyness indicators, information on the number of carriages, and platform numbers, helping you stay informed about your journey.

Can I buy tickets for other train operators?

Yes, the app allows you to purchase tickets for any British train journey, not just those operated by Chiltern Railways. This makes it a versatile tool for planning and booking travel across the entire GB rail network.