Unusable app
About a month ago I started to get an error message whenever I tried to search for tickets. Looking for live trains would work work and so everything else. Because of this issue today I decided to uninstall and reinstall the app hoping for this to fix the issue, now when I open the app and on the loading UI I get the error, making this app completely unusable.
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Tony at High Wycombe
Tony has helped me and my husband on several journeys to and from Gloucester
Repeated requests to upgrade to the new app and problem adding Senior Rsikcatd
In general I like the app but please stop asking me to upgrade it when I already have!
I also can’t seem to add more than one railcard to a booking when I need two so had to go online to do that.
I also can’t seem to add more than one railcard to a booking when I need two so had to go online to do that.
Chiltern Railway
Just great
All good
All good
Timetable and ticket information.
I have travelled with chiltern for years now on and off. Aylesbury station is small but very good for knowing where you are going to and from. Because the staff are always very knowledgeable and friendly and helpful and it is nice to have real people around to talk to. Marlebone is a very nice station also with very friendly staff who can help you find out where you need to be.
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Stop asking me to rate the app or give feedback I don’t want too.
I am fed up of your app constantly asking me for feedback, it’s infuriating. You get 1 star because of this.
Poor accessibility post update
The last version wasn’t great but this is a backward step.
Excellent
Excellent and easy to use
Mr Wilcox
Very good App informative
Clear & easy to use
As the title states!
Thanks
I am 70+ walking with stick, was hesitant to travel alone. Had a great experience with Chiltern Railway, just ask for assistance when reserving your tickets 🙏🙏🙏
Communication preferences link not working
In general I like the app but at the moment the Preference Centre link is not working. A bit ironic as it was highlighted in an email from Chiltern to me today!
No e-ticket or car parking options
It’s pointless advertising e-tickets on the website if they’re not available, either via the website or on the app. Also, would be nice to book car parking using the app but this isn’t an option either. Pathetic!
Terrible service
Always cancelling trains back from London. No replacement buses. 26/12/25. No advice of help from the staff. Disgusting attitudes from the staff and the whole of Chiltern railways.
Useless
The most infuriatingly poor app I’ve ever been driven demented by. Absolutely unusable.
Doesn’t track trains
Works ok except you haven’t been able to see where a train is on its journey for years. Repeatedly reported to Chiltern but they ignored feedback.
Sometimes works
Randomly doesn’t take Apple Pay. Stopped allowing e-tickets recently. Offers only pick up from machine so might as well buy from machine.
Name of 1 passenger?
Quick and efficient.
Realtor from California
Visiting from California for a Korean Skin Care event. First time in the train. It’s very clean and simple way to get around. I would definitely recommend getting g the app.
Love the live trains feature
Set up your favourite routes and see it live in seconds
