Great example of poor usability
One of the worst purchasing experiences I have seen in years - I only wanted 4 tickets to go to the Light trail as a nice thing to visit as a family. But… from there it’s a great case study for businesses and design students on why usability and design matter.
Adding tickets
Impossible to add tickets to this. Website doesn’t tell u how to do it and chatbot also unable to help
Painful to pre book with an annual pass
The App allows you to save your annual pass.
But to then pre book your advance visit with your annual pass, you have to manually enter the passes long barcode number.
So you have to manually write the barcode down from the app to then re type it back in on the booking page. Or send a screen shot to a different phone so you take a picture of your own pass to import it back into the booking page.
Whoever developed this app is a joke, such a fundamental design flaw.
But to then pre book your advance visit with your annual pass, you have to manually enter the passes long barcode number.
So you have to manually write the barcode down from the app to then re type it back in on the booking page. Or send a screen shot to a different phone so you take a picture of your own pass to import it back into the booking page.
Whoever developed this app is a joke, such a fundamental design flaw.
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Easy
Everything made easy. X
Better to use website
App is not user friendly. Wasn’t accepting bar code and timing out regularly. Better to use website.
