Easy to use…. If and when it works
I have used this app in the past with no problem. However, today endless problems with logging in and accepting valid promo codes. (All entries double and triple checked). Web chat support unhelpful simply saying the equivalent of “well it works on mine”. No option to send screenshots on the web chat to show the error messages being received. A friend set up an account and had exactly the same issues as me. After 90 minutes succeeded i making a booking as a guest - only for the confirmation email to be missing the QR code needed to go in and out. - a blank space where it should have been. (It finally arrived 20 minutes later). Doesn’t work as well as other parking apps.
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Mr
Good
App
App never working
Improvements
A couple of improvements I’d really appreciate as a loyal NCP customer who parks regularly:
Firstly, please improve the Apple Pay experience. Customers who choose Apple Pay should be able to pay directly without being asked to enter bank or card details first. This would make the process much quicker and more convenient.
Secondly, please consider having a car park warden regularly monitor the site. Some drivers park across two spaces or in the middle, making it difficult for others to park. Better enforcement would make a big difference to the experience for regular customers.
Firstly, please improve the Apple Pay experience. Customers who choose Apple Pay should be able to pay directly without being asked to enter bank or card details first. This would make the process much quicker and more convenient.
Secondly, please consider having a car park warden regularly monitor the site. Some drivers park across two spaces or in the middle, making it difficult for others to park. Better enforcement would make a big difference to the experience for regular customers.
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Accessibility info please
The app needs to provide accessibility info on each car park. How many disabled parking bays are there? How many lifts are there, and where are they located? Pre-booking a designated disabled parking bay rather than just generalised parking. If I can’t get a disabled bay then life gets complicated as I need room to open up the ramps to get my wheelchair out. So I think disabled people should be able to pre-book a disabled bay and not just a parking bay. I’ve paid £18 for the pleasure to park when there may not be a disabled bay available.
I realise that I am paying for convenience of parking in a central location, but £18 is a joke. As a disabled person these prices can be the difference between being able to go out or not, in terms of cost. I don’t have the luxury of parking further away, and street parking is few and far between and very hit and miss.
I realise that I am paying for convenience of parking in a central location, but £18 is a joke. As a disabled person these prices can be the difference between being able to go out or not, in terms of cost. I don’t have the luxury of parking further away, and street parking is few and far between and very hit and miss.
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