Easy to use…. If and when it works
I have used this app in the past with no problem. However, today endless problems with logging in and accepting valid promo codes. (All entries double and triple checked). Web chat support unhelpful simply saying the equivalent of “well it works on mine”. No option to send screenshots on the web chat to show the error messages being received. A friend set up an account and had exactly the same issues as me. After 90 minutes succeeded i making a booking as a guest - only for the confirmation email to be missing the QR code needed to go in and out. - a blank space where it should have been. (It finally arrived 20 minutes later). Doesn’t work as well as other parking apps.
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Mr
Good
App
App never working
Improvements
A couple of improvements I’d really appreciate as a loyal NCP customer who parks regularly:
Firstly, please improve the Apple Pay experience. Customers who choose Apple Pay should be able to pay directly without being asked to enter bank or card details first. This would make the process much quicker and more convenient.
Secondly, please consider having a car park warden regularly monitor the site. Some drivers park across two spaces or in the middle, making it difficult for others to park. Better enforcement would make a big difference to the experience for regular customers.
Firstly, please improve the Apple Pay experience. Customers who choose Apple Pay should be able to pay directly without being asked to enter bank or card details first. This would make the process much quicker and more convenient.
Secondly, please consider having a car park warden regularly monitor the site. Some drivers park across two spaces or in the middle, making it difficult for others to park. Better enforcement would make a big difference to the experience for regular customers.
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Accessibility info please
The app needs to provide accessibility info on each car park. How many disabled parking bays are there? How many lifts are there, and where are they located? Pre-booking a designated disabled parking bay rather than just generalised parking. If I can’t get a disabled bay then life gets complicated as I need room to open up the ramps to get my wheelchair out. So I think disabled people should be able to pre-book a disabled bay and not just a parking bay. I’ve paid £18 for the pleasure to park when there may not be a disabled bay available.
I realise that I am paying for convenience of parking in a central location, but £18 is a joke. As a disabled person these prices can be the difference between being able to go out or not, in terms of cost. I don’t have the luxury of parking further away, and street parking is few and far between and very hit and miss.
I realise that I am paying for convenience of parking in a central location, but £18 is a joke. As a disabled person these prices can be the difference between being able to go out or not, in terms of cost. I don’t have the luxury of parking further away, and street parking is few and far between and very hit and miss.
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Very poor indeed.
Tiny font style, almost impossible to read. Took ages to get into it kept telling me my password was invalid despite following the instructions.
Absolute shambles
Every time I have been here I have an issue.
Machines not working app not working telling me my submission is wrong.
I then have to call them wait for ages on hold to pay for parking!
The QR code says unrecognisable!
I just want to scream when i go there!!!!!
I only go Ipswhic if i really have too due to this car park!!!!
Honestly it is a shamble.
Machines not working app not working telling me my submission is wrong.
I then have to call them wait for ages on hold to pay for parking!
The QR code says unrecognisable!
I just want to scream when i go there!!!!!
I only go Ipswhic if i really have too due to this car park!!!!
Honestly it is a shamble.
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Cliff
All good - first time I used and applied the code from the Marriott hotel so confusing to begin with
Unprofessional
You have sold Horse Fair car park without informing your customers. I have a seasonal parking ticket that is still valid for another two months, and now I can’t even get my car out of the car park. This is extremely unprofessional and completely unacceptable. This is nothing but monkey business.
Unacceptable
See the chat I instigated on 17/09/2026
CarPlay
It works but it seems a massive oversight that it doesn’t include CarPlay functionality.
Would be good to be able to park with a few taps on the
Car screen for regular sites.
Would be good to be able to park with a few taps on the
Car screen for regular sites.
Cally
Amazing app! Super easy to use, defo get this app!
Customer Service Shocking
Conflicting information from various agents. Incompetent at best. Still chasing for refund.
Fined
I was fined for no good course, so terrible o deal with
Debt collection letter
I paid the days I used the car park and received a debt collection letter for £170 for 3 different occasions. At no point had I been advised previously about nonpayment Luckily I had the evidence I had paid these days. I will us the train to go to work rather than use the car park now
Awful awful experience
I’m in a rush, all I want to do is pay for parking, yet I have to spend 15 years making an account and waiting for verification codes, awful experience
Not intuitive or user-friendly
Why can a vehicle registration not be changed in the app? why do you have to phone up.
Poor app, poor payment options
Slow unintuitive app. Does not support Apple Pay /Google Pay / PayPal which provide a measure of user security against data breaches
Asks me to review too often
Don’t ask me to review your app. before I ‘ve had the chance to use it!
Unsafe conditions and rude staff
Understaffed so it’s always a possibility your car will be broken into if you park at an NCP car park. Then when asking for help with the criminal investigation, you’re met with the rudest advisors who just want to argue through the online support.
