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Love the customer service❤️❤️❤️
Pin for login removed
I’ve banked with this bank for over 35 years since I was a teenager and even before it became Choice bank. App was updated and the option to login with a PIN number for quick login was removed and can only login with password or biometrics. I REFUSE to do biometrics. I do not want my face or thumbprint stored in ANY device. I either want my option to select a pin back or please add an additional security level with something like a 2FA text a code.
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External account
Transfers to an external account are awkward. I don’t feel confident that it’s going to the right account. For instance, transferring to my Wells Fargo brokerage account.
Easy to Manage
Has many useful features, and very easy to use.
User Friendly
I’ve been with Choice for 20 years. Even though I’ve moved 2 states over and a full 5-6 hours away from the closest branch, I stay with Choice because their mobile and customer service are top notch
Updated and savvy!
Love the new updates! It’s a very simple and smooth experience.
Bring back the old one
The sign on is a pain, I don’t like the last five transactions only and it’s hard to differentiate the withdrawal and deposits. Oh and the fact that you can put a description in a transfer is great but that should not be the name of the transaction but a description. If I put “none” in the comments that’s what it names the withdrawal.or deposit. I can’t tell where (or who, if there’s multiple people on the account) from.
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Used to be awesome to use.
Used to be quick and easy to log in till about a year ago. Instead of a four digit code, you now have to use the face scan or type in your full password to log in. Frequently doesn’t work to.
Annoying update
The newest update makes it significantly harder to search and sort payments. Often it doesn’t even work properly
Enjoying the app
It’s great
Rate bank with us
Love the customer service❤️❤️❤️
Rate bank with us
Love the customer service❤️❤️❤️
Annoyed
I always have to call the bank to get it working. It always says info updated.
John Miller
Is not IPad friendly
Username issues
The remember me feature is spotty at best. You can enable Face ID and the remember me toggle and still be prompted on your 22 character password to enter every time.
Updated version is worse than previous versions
App is slow to open. Most functions are slow to execute, especially Billpay. It takes multiple steps to pay a single bill. Disappointed
With the update.
With the update.
Doesn’t allow you to do what the app say
Says you can adjust your spending limit on the app but does not actually adjust anything. Call them personally and they say they cannot adjust anything for you. It’s always a run around with this bank
Terrible app
This app hardly ever works
The worst banking app
Not sure who gets paid to develop and maintain this but needs better development team. The app works half the time even after fully reinstalling the app and signing back in. Freezes up when it does work. Biometrics don’t work most of the time.
Great Bank, Terrible Application
While I love the bank, I feel the application is poorly executed. Continue to have to either uninstall the app and reinstall it just to login. Then there is the issue to where it continues to have my enter in a OTP (One Time Passcode) even on my own devices, to where it will sign me in but in a split second it boots me out. I work within the IT field and I get that at times technology can be very finicky, however I see that this issue has been present for well over 5 years and still not patched. This would not be acceptable within my department. Again I love the bank, just think they need to get some new engineers to take a look at this bug.
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