Don’t download
I never write reviews but baby this app stressed me OUT.
I wanted to get my boyfriend some food while he’s on base because if I had to hear about him eating pizza and Chinese food one more time I was gonna lose it. So I downloaded this app thinking I was doing something nice.
Tell me why I ordered Zaxby’s at 1:20 PM and it was supposed to be delivered by 2:20 PM. 2:20 came. Then 3:20. Then 4:20. Nothing.
The app never updated not ONE time. It just sat there saying “processing order” while nobody could tell me where my food, my money, or my sanity went.
I called customer service and talked to someone named Angel. Bless her heart, but she was no help whatsoever. She basically told me another department had to handle it because nobody knew where my order was. Not if it was made, picked up, delivered, or floating around in the atmosphere somewhere.
I called back twice and still got nowhere. Nobody from this mysterious department ever contacted me either.
So I called Zaxby’s myself and y’all… the order was NEVER EVEN PUT IN THEIR SYSTEM.
Three whole hours later, ChowCall finally emails me saying “there were no drivers available.”
Why am I just now finding this out? Why did we all have to go on a scavenger hunt to discover my order never existed?
Save your money and save your blood pressure. This app is expensive, customer service is useless, and apparently your food may never even make it to the restaurant.
I wanted to get my boyfriend some food while he’s on base because if I had to hear about him eating pizza and Chinese food one more time I was gonna lose it. So I downloaded this app thinking I was doing something nice.
Tell me why I ordered Zaxby’s at 1:20 PM and it was supposed to be delivered by 2:20 PM. 2:20 came. Then 3:20. Then 4:20. Nothing.
The app never updated not ONE time. It just sat there saying “processing order” while nobody could tell me where my food, my money, or my sanity went.
I called customer service and talked to someone named Angel. Bless her heart, but she was no help whatsoever. She basically told me another department had to handle it because nobody knew where my order was. Not if it was made, picked up, delivered, or floating around in the atmosphere somewhere.
I called back twice and still got nowhere. Nobody from this mysterious department ever contacted me either.
So I called Zaxby’s myself and y’all… the order was NEVER EVEN PUT IN THEIR SYSTEM.
Three whole hours later, ChowCall finally emails me saying “there were no drivers available.”
Why am I just now finding this out? Why did we all have to go on a scavenger hunt to discover my order never existed?
Save your money and save your blood pressure. This app is expensive, customer service is useless, and apparently your food may never even make it to the restaurant.
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Worst Customer Service
The app doesn’t have any support for cancellation of orders like other apps. It take hours to get food delivered with overpriced delivery fee. No way of communicating with the driver, unless they reach you out. I don’t blame the driver because they are in low of manpower. I know they are bunch of military service members trying to order food at the same time. Worst delivery company ever.
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Limited area
This app only has a couple locations available. They have handouts all over NSN but closest is Florida.
Do not download
Horrible. Deleted the app after making one order, there is nothing good about it. Your food sits out for over an hour and there’s no tracking updates, no way of cancelling orders, or way of contacting the person delivering food for you.
W chowcall
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Terrible
It's a waste. I waited 2 hours for an order, was told I'd get credit for the same amount on my next order. When attempting to order again it wouldn't process my order at all and showed an error message with their phone number, prompting me to call to process the order. It's useless.
Waited an hour and a half for nothing
Ordered food at 10:30 am, waited until 11:45 just to see that they cancelled the order around 11:40 without even notifying me. This business is absolute trash! Don’t waste your money or time waiting around for nothing.
TRASH
COMPLETE TRASH
Only available for future ordering
Everytime I attempt to use this app it’s only available for future ordering, would not recommend this app.
Kinda scummy
Just ordered a 22$ meal with total being 39.99$ so why was I charged 45.31$?
terrible
if it was possible to rate below one star, I would do so in a heartbeat, everything about this company seems to be against you, the drivers have no idea what they’re doing. Customer service is trash and that’s only whenever you’re actually able to place an order. the app is beyond glitchy. Nothing seems to work at all. No effort has been put into the development of this company or the app. It should not exist. All it does is piss off a bunch of hungry people.
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JEB Little creek
When is JEB little creek going to be able to take deliveries on base? We have been waiting a long time for this
Overpriced and Late
They charge you for ordering the food, delivering the food, and some other hidden fees because somehow I order a $25 meal and it comes out to be like $70. This is not a joke. And the wait time to get the food says it’s 50 minutes which is crazy enough as it is but in actuality it takes like 1hr 30mins. Would be a great service if they weren’t just trying to make make money off of service members. Don’t waste your time even trying to order off the app anyways because if you select 2 of the same kind of item the store will only see it as one of the item. Lastly, the app is broken, I mean literally broken. You try to order food in advance and it will tell you the store doesn’t open until 1300. So you put in your order for 1315 and guess what? The store isn’t open at that time, it actually opens at 1315 and the cycle repeats.
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THEY STEAL FROM YOU
I DO NOT RECOMMEND. I GOT SOMETHING CHEAPER THAN WHAT I ORDERED(NOT THE FIRST TIME MY ORDER GETS MESSED UP)AND THE DRIVER’S ATTITUDE WAS DISGUSTING. ORDER DOMINO’S INSTEAD Y’ALL. CHOWCALL IS NOT WORTH YOUR MONEY.
Bizarrely overpriced
Menu items are way more than normal, and fees are super high.
Get your food cold? Customer service doesn’t care. No offer of refund or replacement. Seriously taking advantage of service members.
Get your food cold? Customer service doesn’t care. No offer of refund or replacement. Seriously taking advantage of service members.
I want my money back
I spent 2+ hours waiting on my food and still never got my food. I basically just gave ChowCall $50 for nothing and some delivery driver got wingstop for free.
I’ve used better apps
I’ve used chow call twice since I’ve been on base its nice to be able to get food delivered on base when I don’t have a car or its too cold out side to walk, but i think that it is ridiculous how i get charged an extra $11 on top of my order and my tip that doesn’t make any since at all. Also when you order it takes an hour to get your food delivered to you and there is no way for me cancel my order or there is no way for me to call a real customer service line and it makes no since at all.
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Absolutely not worth it
Tried to order food to dam neck from a restaurant less than three miles away, thinking it would be more convenient than something like DoorDash. It has been hours since I have placed the order with absolutely no updates on my order status and no way to contact anyone. Hopefully it comes at all.
Could be better
Orders take to long to get here when the app is even working. Most the time the app says I can pre-order I can never order when I want to.
Don’t waist your time or money
I’ve wasted too much money on this app. I have nothing good to say about it. The list of negitaves goes on and on. Ive waited hours for my food to be delivered only for it to be missing an item or just completely the wrong order and, when you try to contact support to try and get reimbursed for the missing items they offer no help. The menus are overpriced and do not have the entire menu. When the order does arrive the driver is almost always at the wrong house and when you go to meet with the driver to pick up to order the driver gives you attitude when you don’t give them a bigger tip when you sign for the food. Its a complete joke! Moral of this is save your money and if you can, get the food yourself.
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