Superior patient care
This note is to Mitzi Hackworth regarding a member of her staff, Monett Mack. Monett did a superb job of caring for me today. I had to drink a very large iced water with contrast. When I finished I was so cold that I was shivering and cuddling in my jacket trying to get warm. Apparently Monett noticed my discomfort and turned up with a warm blanket. I was so appreciative and want to give her kudos for seeing an uncomfortable patient and took the extra time and effort to help me. Thank you Monett!
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Communication
I tried to get year end patient paid summary for taxes. The person on the phone couldn’t help me, wouldn’t connect me with a supervisor, because I was beyond my boiling point and didn’t want to say anything inappropriate I hung up. I called patient representative, very pleasant, sent message to director of billing to call me. It’s weeks later, nothing. Technology doesn’t help, it hinders the person to person communication and kindness.
They want us to figure everything out on computer, MyChart. Forget the elderly, non users.
Remember we’re humans, not robots and take the time to provide one simple service like a report- patient paid year end
It’s easy, other networks have it.
I’ve been in healthcare my whole life.
And to find or be given a number or person to speak with, that’s becoming unavailable as well.
They want us to figure everything out on computer, MyChart. Forget the elderly, non users.
Remember we’re humans, not robots and take the time to provide one simple service like a report- patient paid year end
It’s easy, other networks have it.
I’ve been in healthcare my whole life.
And to find or be given a number or person to speak with, that’s becoming unavailable as well.
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The Best
I think CHRIST HOSPITAL NETWORK is the premier Hospital in the city of Cincinnati! From technicians to surgeons and everywhere in between everyone is kind, friendly and professional!
Hospital care
Hospital team are excellent
User Friendly
This app is straightforward and has made all the information I’ve needed concerning my healthcare within the Christ Hospital system easy to locate. Since I use multiple doctors within the system, I appreciate having my health records consolidated in one location. ❤️
