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My Mercy Health

My Mercy Health

24/7 Access to Your Health

2 ratings
55 reviews
💪 Health & Fitness

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • December 22, 2020
  • October 24, 2023

Developer

Mercy Health Mobile
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About

Access your health record, find doctors, refill prescriptions, and manage appointments. Get virtual care, view test results, and pay bills. Stay connected with your healthcare providers.

✓View health records
✓Find doctors and locations
✓Refill prescriptions
✓Manage appointments
✓Check test results
✓Virtual care options
✓Pay medical bills
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What's New in My Mercy Health

3.2.0

October 24, 2023

The latest version of My Mercy Health includes: · Enhanced password reset links and password validation · Important information about your access to our patient portal · Ability to reserve your spot in line prior visiting a Mercy Health Urgent Care · Other bug fixes and performance improvements

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User reviews

Most RecentHighest RatedLowest Rated

Helpful and easy to use

Works well and keeps all notes from past doc appointments as well as upcoming appointments and lab results. Definitely worth downloading.
Hiker at heartHiker at heart

Response from developer

Hi Hiker at heart, we'd like to help. Please email our Support team directly at: MobileApp@BSMHealth.org.

Works until you have an appointment

Works perfectly fine until you have an upcoming appointment then it will decide it doesn’t want to work anymore. You can call the office and they’ll have no idea why it’s doing it so then you have to reschedule when you really need someone to talk to or something done. Even uninstalled the app and reinstalled like on another review that they left and still didn’t work. Never doing online visits again
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SF8573SF8573

Response from developer

Hi SF8573, we'd like to help. Please email our Support team directly at: MobileApp@BSMHealth.org.

Two stars because of your billing

For some reason I am not receiving all bills in the mail and while I am able to bring the up on this app there is no way to print them off from the app also when paying a bill you can not select the bill you wish to pay. This app still needs work.
"Real Country" music lover"Real Country" music lover

Response from developer

Thank you for your feedback - you can turn off paperless billing from within the app if you'd like to still receive bills in the mail. Unfortunately, our billing system does not allow for complete flexibility with the payment services that we can offer digitally. Please feel free to call our Billing Service department if you need additional info: 855-732-0138.

Terrible Waste of Time

This app is garbage. Cannot create an account. Navigation does not work between fields. Font is ridiculously small and pastel colors provide no contrast. While entering info, flashes to white screen, no way to go back. Go out, go back in, all previously entered data is gone.
Try again and again and again, etc.
still no luck. Useless, frustrating, nonfunctional.
Show more
SammL310SammL310

Response from developer

Hello, we appreciate your feedback. This isn't the experience we'd expect for the My Mercy Health app and we'd like to help. Please reach out to us at: MobileApp@BSMHealth.org so we can help troubleshoot and fix this issue for you!

Much improved

The latest upgrade definitely fixed glitchiness! Easy to use! Love seeing my care team on the Home Screen and scheduling is a breeze!
mrwgrlzsoccermrwgrlzsoccer
See 50 more reviews

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FAQ

What can I do with the My Mercy Health app?

The app allows you to view your health record, find doctors and locations, refill prescriptions, manage appointments, check test results, communicate with providers, pay bills, and update personal information. It also offers virtual care options and access to health resources.

How do I find a doctor or location?

You can use the 'Find a Doctor, Clinic or Hospital' feature to search for Mercy Health providers and care sites near you. The app helps match you with providers based on your location and preferences, and provides directions.

Can I schedule appointments through the app?

Yes, you can book appointments for routine care, sick visits, and other health needs. The app allows you to browse your doctor's availability and schedule a time that works for you, as well as manage upcoming and past appointments.

Is there a cost to use the My Mercy Health app?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases for core functionalities.

What if I need immediate care?

The app provides options for same-day virtual care, including Evisits for common ailments. You can also locate nearby walk-in or urgent care sites and reserve your spot before heading to the location.