My Mercy Health User Reviews

Name: My Mercy Health
Rating: 3 (2 reviews)

My Mercy Health

Mercy Health Mobile

💪 Health & Fitness

Top reviews

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Helpful and easy to use

Works well and keeps all notes from past doc appointments as well as upcoming appointments and lab results. Definitely worth downloading.

Hiker at heart

3 years ago

Response from developer

Hi Hiker at heart, we'd like to help. Please email our Support team directly at: MobileApp@BSMHealth.org.

Works until you have an appointment

Works perfectly fine until you have an upcoming appointment then it will decide it doesn’t want to work anymore. You can call the office and they’ll have no idea why it’s doing it so then you have to reschedule when you really need someone to talk to or something done. Even uninstalled the app and reinstalled like on another review that they left and still didn’t work. Never doing online visits again

SF8573

3 years ago

Response from developer

Hi SF8573, we'd like to help. Please email our Support team directly at: MobileApp@BSMHealth.org.

Two stars because of your billing

For some reason I am not receiving all bills in the mail and while I am able to bring the up on this app there is no way to print them off from the app also when paying a bill you can not select the bill you wish to pay. This app still needs work.

"Real Country" music lover

3 years ago

Response from developer

Thank you for your feedback - you can turn off paperless billing from within the app if you'd like to still receive bills in the mail. Unfortunately, our billing system does not allow for complete flexibility with the payment services that we can offer digitally. Please feel free to call our Billing Service department if you need additional info: 855-732-0138.

Terrible Waste of Time

This app is garbage. Cannot create an account. Navigation does not work between fields. Font is ridiculously small and pastel colors provide no contrast. While entering info, flashes to white screen, no way to go back. Go out, go back in, all previously entered data is gone.
Try again and again and again, etc.
still no luck. Useless, frustrating, nonfunctional.

SammL310

3 years ago

Response from developer

Hello, we appreciate your feedback. This isn't the experience we'd expect for the My Mercy Health app and we'd like to help. Please reach out to us at: MobileApp@BSMHealth.org so we can help troubleshoot and fix this issue for you!

Much improved

The latest upgrade definitely fixed glitchiness! Easy to use! Love seeing my care team on the Home Screen and scheduling is a breeze!

mrwgrlzsoccer

3 years ago

Great app

This app makes it easy to access appointments, view test results, and send messages!

Allison1012

3 years ago

Horrible!

Can’t even open it! Tried numerous

Times!

schrcs71

3 years ago

My doctor appointments

Love talking with my dr! Easy to schedule with her on here too

missyelizabeth

3 years ago

Mercy health

The new My Mercy Health app is wonderful to be able to read all of your bloodwork and testing and stuff like that IF IT EVER WORKS!!!
I love using it but two out of three times when I try to use it it just has that little blue circle going around and around and around for five minutes and never comes onto the site! Please, please, please fix this error because it is driving me up a freaking wall. I use this app a lot and it’s extremely hard to ever get on it because it will not turn itself on fix your bugs.

Fix blue circles

3 years ago

Response from developer

Hello - if you haven't already, please try uninstalling and reinstalling the app. If the issue persists, please send more detail (and even a screenshot or video if you can) to us directly at mobileapp@bsmhealth.org so we can investigate for you.

Bad App.

It doesn’t work half the time!

Sissysue60

3 years ago

This app is rotten

This app stinks. It’s not user friendly at all. I can’t Eve enter the review easily. I won’t be using it.

zxcvbw

3 years ago

Vastly improved with latest release

I like this app because it does so many things that MyChart doesn’t - I can book more types of appointments with this and navigate to them without clicking and it’s much easier to use overall. But I did experience some slowness in loading screens that were frustrating me. In the most recent update the screen loading is fixed and I’m glad it’s back to working as expected. Thank you for the fix!

Clairice2284

4 years ago

The app doesn’t work

I’m trying to create an account to do my pre-check and I can’t even create one. Every time I click the arrow to go to the next piece of info it wants, the screen glitches and goes blank. Then it deletes any info you’ve already put in. Extremely frustrating.

Katie Yungston

4 years ago

Response from developer

Hi Katie - thank you for reporting this. We are looking into this issue.

Not Sure!

Not sure why I am required to do this and try and remember yet another password for an unneeded application on the phone!

Fallriser

4 years ago

Bust

App is non functional. My Chart works so no point in re-inventing the wheel, if it doesn’t roll.

Fuller figured Mortgage

4 years ago

Trash

I had this app on my galaxy and it was terrible. I thought it may be better on the iPhone but it’s worse. I’m not kidding when I say the app takes 10 minutes to load and sometimes it doesn’t load at all. The MyChart app is way better. I have to go on the computer if I want to do anything through mercy now. I have to uninstall and redownload the app just to use it once.

LJ get f he ivec

4 years ago

Response from developer

Hello - we appreciate your honest feedback. We released a new version of the app this morning that should improve your experience. If you're still having issues in the new version, please contact us at mobileapp@bsmhealth.org.

A terrible way to get messages

After using this app to read messages from my healthcare team over the last week or so I am starting to dread how often such messages will come. To fire up the app takes several seconds just to load, then I have to go thru the sign on, then the double authentication routine, then another long wait, then on to messages, and finally to learn this terribly important news they are closed on the holiday. Come on. Please don’t use this app for non confidential stuff.

justtellmeanickname

4 years ago

Response from developer

Hello - The My Mercy Health app was designed specifically for mobile smartphones, so we recommend accessing it on your phone rather than your iPad. If you're still having issues, please contact us directly at mobileapp@bsmhealth.org and we'll be happy to help!

Horrible

I’ve had to delete and re-download about 8 times in the last month to try and the app to work at all and not just spin.
For the millions upon millions upon millions of dollars this company makes, you could at least use some of that on an app that is superior.

Kshaff022384

4 years ago

Can’t log in to app

Unable to log into account from the email link.

zccdtre

4 years ago

The app is slow

The app is slow, glitches & lags . When I try to login I have to push “ sign in “ multiple times before it will login into my account . Overall I prefer using MyChart app over this one .

itsraerae2357