Chugach My Account User Reviews

Chugach My Account
Chugach My Account
VertexOne Software, LLC

Top reviews

Trash company and trash app

This app is awful, so a perfect pair to this company. I truly feel bad for anyone who is stuck with Chugach Electric, glad I’m finally out.

Never works!

This app hardly ever works. There is always a glitch, an issue so I always end up using the web to log in. It’s so frustrating. Why can’t they fix it?!

Incompatible with iOS 18

This app is trash, developers need to update it to work with iOS 18. It would not let me login.

Broken in iOS 18

This app is completely broken in iOS 18. I can login but nothing works after that, no recognition of tap/touch. Either Chugach failed to update or their app developer didn’t bother testing their platform against the latest iOS release.

Complete garbage,

Does anyone at Chugach Electric actually tested this, have their IT Dept even tried it ?, I'd be embarrassed, it's complete garbage.
I can't even get pass the log-on, it just freezes there,

New Update is 1000x better!

It’s been a long time coming, the previous version was very frustrating to use - but I am blown away with this new update! Easy to use, easy to find info, not lagging/freezing, overall the user interface is excellent. Thanks Chugach!

Endless Loading

This app is ridiculous. Can’t even pay the bill on it with its endless loading. Fix it - you provide for the city.

Doesn’t work at all

If I could give this app zero stars I would. Your better off going to the website to pay your bill. Nothing ever loads, it just spins and spins.

Terrible

Lags all the time

Terrible

Terrible terrible terrible. It is impossible to do anything on this app. Cannot look at statements or make payments.

Is this intentional?

Constant crashing, infinite loading wheel, payments that show they went through but haven’t.

At what point is an app so nonfunctional that it is required to be pulled?

Way too slow

This app would be good if it weren’t so slow. 90% of the time for the last two years that I’ve had this app I would have to log out and find some other way to pay my bill. It is way too slow even when I have full bars on my phone.

Worst app I have

This app should be sent back to the developers for improvements. The lag and crash amount is in the multiple minutes timeframe. I dread using this app.

Fire this Wed Site Designer,…..

It hardly very opens, just spins and spins,……..what a waste of time!

Very slow.

The app hasn’t gotten better! Super frustrating to pay bill when it takes so long to load each action. Come on, you can do better!

Problem

This app don’t work every single time I try to open the app it will just keep loading and loading and don’t get anywhere.Be nice to have a good app from you all that really works it will make it easier for customers to make payments on a good working app

Not a working app???

Watching the loading wheel spin around for ten minutes makes it difficult to pay your bill. Apparently you have to buy a computer to pay online. 🙄

Update your app!

I know you have a small user base but come on. This application is the slowest EVER.

App keeps loading and loading

Please fix your app! It’s cut off/not centered so I can’t even read half of it. It loads and loads and I get no where.

Basically not usable

This app is impossible to use, I have not been able to successfully make a payment on this app for two months. I would rate 0 stars if I could.