Needs a revamp
The app is just fine but from user experience it is pretty plain and dull compared to banks apps outside Egypt, the app needs a revamp and making it more appealing with more features including Face ID configuration, bonus points, QR payment codes, p2p payments, bills payments, quick access to digital solutions and payments, hide my balance and more, it’s not looking good app for the best bank in Egypt.
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Outdated Design & Functionality
The app desperately needs a makeover! It lacks FaceID integration, it requires a separate app just for tokens which should be baked into the main app. And it is really old, static and outdated how the transactions are listed.
HEAR ME OUT PLEASE !!!
1. I don’t see the point of forcing people to changing their passwords every 6 months. Please get rid of that ! I have accounts in the US and I never have to change my password every 6 months.
2. Please introduce face ID log in, it maks things much easier. I mean, even Instapay has face ID and it’s a shame that a big bank like CIB does not have this option for their customers.
Those two are my only complaints, for now. I like everything else MashaaAllah.
2. Please introduce face ID log in, it maks things much easier. I mean, even Instapay has face ID and it’s a shame that a big bank like CIB does not have this option for their customers.
Those two are my only complaints, for now. I like everything else MashaaAllah.
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Excellent customer service
I was outside the country and contacted the bank via email and they called and solved the problem on the same day. Thank you, Cib
A 5 year old can do better!!
An obsolete app where nothing works! Update after update and nothing is getting “updated”! Complete rubbish
This version not working
This recent version is not working on iPad in spite of using the most uptodate iPadOS 15
Useful
Found the app useful for looking at my transactions and having a quick access.
Getting worse
I cant pay my credit card or transfer money.
Hang up, very poor program
Hang up many times and i can not transfer money, give me error message, I contacted to technical support of CIB and they can’t solve the problem , really very bad application, not good and not easy, please do good programming for like professional banks !
FACE ID DOESN’T WORK!
This app does not use the face id recoginition.
I use the app constantly every day and everytime I need to enter all my credentials! The rep said that they do not use that feature. I either need to change my iphonr 13 or change my bank! Keep up CIB the world is changing..
I use the app constantly every day and everytime I need to enter all my credentials! The rep said that they do not use that feature. I either need to change my iphonr 13 or change my bank! Keep up CIB the world is changing..
Very bad
Not working after update!
Shows incorrect password even when you click on forgot password and try to rest it
It's not working, what's wrong?!
Expired Password
Every 6 months the app is asking to add new password which is good, but every time we face technical issue to change the old password !
Barely working app
Why is it so difficult for you to just invest in hiring a good software company to get a proper banking app? It’s really not that difficult.
Worse app ever
The worse banking app. Once I back to Egypt I will block my account with CIB because of their app
Can’t use the App
I started to get this message “Cannot verify the security certificate on your server” and now the app is not working
The app stopped working, requiring update. THERE is no update available yet.
The app stopped working, requiring update. THERE is no update available yet.,
Please add auto payment to credit card. Up to date please.
Please add auto payment to credit card. Up to date please.
Bad UX
You should seriously consider hiring a UX designer. Anything that requires filling out a form, whether it be signing up or making a transfer to another bank account, is extremely tedious. The app will tell you there’s an error without specifying what information needs to be revised or what was entered incorrectly. For example, when I tried to sign up and it wouldn’t let me, I had to figure out through trial and error over that the issue was with the username. When I tried to make a transfer to another bank account, I entered everything correctly, but there was still an error and I can’t figure out why because it won’t specify what needs to be fixed.
The app needs to be usable, you can’t inform all your customers to call your call-center or visit a branch. It just seems counterproductive to the purpose of online banking, which ironically should be the easiest out of the other two options.
The app needs to be usable, you can’t inform all your customers to call your call-center or visit a branch. It just seems counterproductive to the purpose of online banking, which ironically should be the easiest out of the other two options.
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A
اسوء بنك وغير مؤهل وسوف اقوم بغلق حسابي معكم
Missing features
Need to add some features
1- transactions history
Access the transactions log For any time not only recent ones
2- face id
3- update the transfer to others form
So u can have the account no and account name clear in the last image so u can screenshot and send
1- transactions history
Access the transactions log For any time not only recent ones
2- face id
3- update the transfer to others form
So u can have the account no and account name clear in the last image so u can screenshot and send
