Fix
Mobile app hasn’t worked in a couple days. If you’re pushing out your new app early, that’s fine, but we can’t wait until the end of the month and not have a working app because you can’t mobile deposit through the web. I deleted the app, reinstalled it, and it won’t let me login. Your customers deserve a working mobile app.
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WORST BANKING APP
Cannot do basic banking funtions via app. Went abroad and it wont sign in. Called and they couldnt find an issue…. Do not trust this app for accessing your funds while abroad
Zelle in app
Limit 500 per day.
Great Bank, Minimally useful Mobile App
⭐️⭐️⭐️
Pointless App- No Helpful Features
Just as the reviews before mine say- this app is pretty much as useful as being a button on your screen to press and do nothing for you beside see your account balance. You have to call customer service or use their website on a computer to navigate any personal information, transfer externally, etc., anything that you can do easily on any other banking app. They can and should be doing better- not sure what they’re waiting for. Pay someone to make a useful app for your customers!
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No OTP recieved
Been waiting for the security code via text for the past 2 hours- super annoying login method
Embarrassing App; Good Bank
I’ve been with CIBC for many years. If you live in Chicago I still think they are a pretty good bank. However, I am getting really sick of this relic. Every year CIBC sends a customer voice email and for the last two years the take away has been “we need to improve our digital services.” What a joke. Read the other reviews the app has been in a tech-demo state for the last six years. For the most part functionality is missing out barely works. CIBC knows their app is a problem and their lack of action is troubling And is, perhaps becoming telling of real attitude towards customers.
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Not good
Doesn’t allow you to do anything but view
Missing features
App is not good at all. I regret to open CIBC US account & will close the account soon.
Allows for the bare minimum
Shows balance and allows paying some bills and transfers. Nothing else outside of that. Absolute bare bones
Poorly Designed UI
The interface is awful. Very little thought was put into how to make the app intuitive and easy to use. Things make no sense. Some features such as sending money via Zelle are hidden behind a + button. Other than the app builder which works know that??
The Worst
The app crashes all the time and its customer service is despicable.
Web browser is way better
This app is useless, don’t waste your time.
Zelle
Zelle does not show up on app no matter how
Much it says it does
Much it says it does
Very buggy
I’ve had many issues throughout the years with this app - mostly logging in. Worst problem is calling CIBC support for this app. u get a non tech person that can’t help. I’ve had to move on from this bank due to this buggy app
Amature
This app feels like a 3rd party app. It’s outdated & feels so limited. The interface / UI could improve upon greatly, it struggles to connect to apps like Acorns / Zelle , personally in my own experience at least. Overall, it makes me feel like I’m at an amature banking organization.
Limited
App needs a lot of improvement. Can't view my account details and unable to perform any transaction other than just viewing
Limited in functionality
The app is very lacking in its functionality. Fine to use to check an account balance but that is it. I am constantly logging into the web version to get any true banking completed.
App quality is low
Zelle doesn’t work, the verification logic is repetitive and taxing, the UI looks like hackathon project, and there were no features from this app.
Great bank, bad app
As others have stated, the app is horribly outdated and lacking basic features. To give one example of many, you cannot initiate a transfer to an external account through the app, you must sign in through a web browser. Its also very buggy — I tried to transfer funds between my two CIBC accounts in the app, but it complained that I could not transfer funds between accounts that did not have a previously established transfer relationship. I logged in on my phone’s web browser though and had absolutely no issues completing the transfer. I really like the bank and services, but the app experience should be incredibly embarrassing for CIBC.
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