Cannot login
Cannot login
gotta give credit where it’s due
been using this app for over 2 years now, under corporate insurance. the overall claim process (of filling up the claim form) is rather smooth. I wouldn’t say it has the best UX, but it’s better than most insurance trash apps out there where a simple back button could nuke your whole draft.
logins actually don’t fail half the time (yes, this is the benchmark for insurance apps) and the UI isn’t constantly shifting and jumping around, can’t ask for more I guess
logins actually don’t fail half the time (yes, this is the benchmark for insurance apps) and the UI isn’t constantly shifting and jumping around, can’t ask for more I guess
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Claim is troublesome
Limited panel coverage and troublesome to claim if not on the panel. Also need to watch out for the amendment of your claim amount since no notification is issued for any amendment
Lousy App!!!
Keep hanging!!! Cannot login at all!!! And no updates for iOS 18.5 at all currently can’t login at all !!!!
App failed to launch after latest updates
On iPhone 14 Pro Max
can’t sign in
can’t sign in, can’t sign up, what am i supposed to do
App not working
The app is not working
Constantly finding new ways to make claim submission harder
Great work Cigna, you did it again. Why do I now need to get a OTP from my work email instead of my SMS which worked for the past few years?
Great work on removing diagnoses so things I was able to easily claim last year I can no longer claim.
Great work on removing diagnoses so things I was able to easily claim last year I can no longer claim.
Ridiculous
Cannot even make the password reset work.
Abandon Cigna because of the horrible APP
This is the most difficult app I have ever used, and I may abandon Cigna insurance next year because of its poor usability.
1. Isn’t Face ID login enough? Why is SMS verification also required?
2. If uploading a claim takes a little longer, I am forced to log in again, and all previous information is lost.
3. Saved drafts disappear after exiting the app.
4. For pending claims, uploading new documents to resolve issues doesn’t work at all and keeps failing.
I don't understand what kind of IT department could develop such a product.
1. Isn’t Face ID login enough? Why is SMS verification also required?
2. If uploading a claim takes a little longer, I am forced to log in again, and all previous information is lost.
3. Saved drafts disappear after exiting the app.
4. For pending claims, uploading new documents to resolve issues doesn’t work at all and keeps failing.
I don't understand what kind of IT department could develop such a product.
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Can’t book specialist
Sometimes can’t click “submit”, the button is grey even though I filled in everything. Sometimes can submit but no one ever contacts me after thousands and thousands of submissions
Resolve Function in Claims
Resolve function in claims doesn’t work after recent update. It doesn’t allow attachment upload for claims are pending action. Please fix it!
Awful
Such a stupid app. To recent new otp I should keep open my app and wait a minute, if I close it, timer stops counting. That’s sooo annoying
I can’t open my previous claims and check or add new documents.
User abuse
I can’t open my previous claims and check or add new documents.
User abuse
Unbelievable
always incorrect password, even reset password didn’t work
Always “incorrect” password
Too bad, no matter how many times you reset the password and be very sure your input is correct, it tells you “incorrect password”, I can’t use it now
Can someone please look into the login process
Unable to access the app couple of days as it keeps saying incorrect password no matter how many times you reset your password.
Seriously? How can you put some a lousy App live
Can’t submit a claim as it keeps saying No benefit available.
Even I want to submit an in-App query, there is a failure doing so - probably you guys are pretty ‘confident’ on your app usability as you didn’t receive any complaints.
Even I want to submit an in-App query, there is a failure doing so - probably you guys are pretty ‘confident’ on your app usability as you didn’t receive any complaints.
poorly designed
when you receive an OTP and you put it in, it just keeps redirecting you to the login page. I can't even access the app
Can’t open pending claim
Can’t open pending claim
Receive OTP many times but cannot login
The app is so stupid. After input membership and first-time password, it requires an OTP sent to your email, but after I input the OTP immediately, it always say invalid OTP, and required me to tap resend a new OTP. I have tried it many times but still cannot login. No idea why the app is so stupid
