Extremely Unreliable Online Banking
This is my primary account in Malaysia and this app has left me stranded without money more times than I can count due to frequent and random maintenance. Would not recommend.
Response from developer
Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note of your feedback & work harder to improve the app to serve you better.
Updated my app
As prompted to update my app, then can’t even open my app??? Fix it please!!
bad bank app for use
login cannot type series character need type one enter one，and after login show CIMB page nothing to my account page cannot click anything
Response from developer
Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note of your suggestion/feedback & work harder to improve the app to serve you better.
The app doesn’t work
Why can’t you hire decent and competent developers that could ensure your app works like other basic banking platform?
Response from developer
Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note of your feedback & work harder to improve the app to serve you better.
Secure id not working
secure id is a total garbage, you will need to wait 30 seconds for it to expiry before you can continue with sms otp from the browser. The problem with secure ID is that you will need to logon to the mobile app where Touch ID is not working. After login, the browser session said another login has been detected and log me out. Pls tell me how can I use secure id in this case from browser?
Added the following after developer feedback.
It’s seems that the developer does not understand my comment. I did receive SecureTag, once I login to CIMB clicks, it will logout the browser screen, cancel the transaction and there is nothing for me to approve
Added the following after developer feedback.
It’s seems that the developer does not understand my comment. I did receive SecureTag, once I login to CIMB clicks, it will logout the browser screen, cancel the transaction and there is nothing for me to approve
Show more
Response from developer
Hi there, thanks for your feedback and sorry for the inconvenience caused. If you did not receive your SecureTAC during transaction, you can: Head over to your CIMB Clicks App home dashboard, swipe left and tap on the SecureTAC menu to approve or reject your transaction. Please note that you are not required to log into CIMB Clicks app to approve the transaction. Thank you.
Love it
Love and easy to use, easy communicate with customer service
Broken app. Getting worst
Secure ID doesn’t work anymore. Touch/Face ID also doesn’t work anymore. Every time have to relogin from scratch. Secure ID never prompt!
So bad
So lousy, can’t login most of the time. After years, why isn’t there any improvement on this app?!!!
The most non responsive and incompetent banking app
I would agree with other reviewers. The app is not even close to be called a banking app.
Not responsive, i have to touch 2-5 times for keyboard to open or select bank of dropdown to open.
Yes I have reinstalled application at least 3 times and updated.
My new device is registered but I cant transfer money because of legend “unexpected error” shows no option to register a new device nor does allow TAC request. I mean seriously?
Past account number not supported. From one pane to other takes 5 tries.
Out of all my transaction app this is the worst I have ever tried. If you cannot support advancement, keep it to basics and alteast have a working app. The only use of this application is to view balances- very smart.
Not responsive, i have to touch 2-5 times for keyboard to open or select bank of dropdown to open.
Yes I have reinstalled application at least 3 times and updated.
My new device is registered but I cant transfer money because of legend “unexpected error” shows no option to register a new device nor does allow TAC request. I mean seriously?
Past account number not supported. From one pane to other takes 5 tries.
Out of all my transaction app this is the worst I have ever tried. If you cannot support advancement, keep it to basics and alteast have a working app. The only use of this application is to view balances- very smart.
Show more
Terrible
This app is plagued with problems. Frequently doesn’t log in, frequently will not allow me to make payments. Really hit and miss - cannot be relied upon. I only use it because of course there is no choice if you want to access your CIMB account on your cell phone.
Secure TAC doesn't show up on my phone
What's the point of having good looking app if the secure tac can't even work properly and I can't send use my online banking services
Slow, buggy, perpetually loading
Why release new versions with updated interfaces when the interfaces can’t even load?
This app is so unreliable. When transferring, it’s hard to focus on the input (reference details) because the input area is so tiny.
I’m considering switching banks because your applications on web and mobile are so bad.
This app is so unreliable. When transferring, it’s hard to focus on the input (reference details) because the input area is so tiny.
I’m considering switching banks because your applications on web and mobile are so bad.
Show more
The apps keep on frustrating customers
Always hang.. too frequently down under maintenance. So what is the point CIMB? Please hire more competent person to fix the issues!
Unable to log in
Now the Apps troublesome the User same as the desktop view
Worst banking app ever
How hard is it to create an app?
Maybank makes the best banking app ever that is fast, easy to use, and reliable.
This CIMB app is the entire opposite. Loads only 1 out of 5 times.
How can a bank with so much $ not be able to afford a proper app developer? Doesn’t make sense.
Maybank makes the best banking app ever that is fast, easy to use, and reliable.
This CIMB app is the entire opposite. Loads only 1 out of 5 times.
How can a bank with so much $ not be able to afford a proper app developer? Doesn’t make sense.
The most unfriendly mobile banking app
The app kept getting stuck at the login page after user ID and password are keyed in. This kind of quality is just rubbish for any app, let alone for a banking app!
Fix it
After an update I can’t choose ibft transactions... please fix it as soon as possible
Not able to open
After update the apps it keep on in loading mode which not allow to login! It was not just happen to my phone! All of my family member facing the same issue! Since not able to open up I am not able to approve my transaction as well! This is really annoying! Can you please resolve this ASAP!
If you can’t even load pass the log in, then what’s the point of having the app?
The app is unusable. The loading at log in is never ending. It’s definitely not the server when you can log in on web easily. The app constantly has issues you might as fell take it off the store.
Was working great, but latest update is simply a mess
Working fine on older versions.. but this so call update was terrible, not even able to open.. and system crash and unable to use at all
