apaiije
customer service pon x function
Response from developer
Hi Apaygbodosgtni, we are sorry to hear that. Please contact us at customer.service@rhbgroup.com with your contact details so that we can assist you further. Thank you.
service
good
Response from developer
Hi SZMOZ, thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Stability And Speed Issues AND NOT USER FRIENDLY
FURTHER UPDATES
after the last update, it will not load. it keeps me giving me “unable to initialise connection” message. when it does load, it is with a blank home page or when i do get to sign in with my touch ID, and choose accounts it will not load. and it keeps asking me to update my profile when there is nothing to update. i tried it anyway and saved the updates, it will still show up again the next time i get to log in. i have restarted my device and i do not want to delete the app as all the data will be erased and i have so many favs and billers saved. PLEASE FIX THIS
UPDATE
I have downgraded my 3 star review. If i could it would be a MINUS. It’s gotten worse. I added about 20-30 bank, credit card and loan accounts, billers, govt payees and Paypal as favourites using the RHB website. (The constant TAC and security question input at EVERY REQUEST is also frustrating and irritating). I have signed in and been verified, it should not keep asking me at every request or transaction. Maybe a TAC at an unusually large transaction is applicable but for adding a favourite. SERIOUSLY. Even while using the website, it is slow and i got a few error message 502, oops the server is not responding or logs me out. TERRIBLE.
The reason i chose not to use the app to add my favourites is because of the constant TAC inputs. Using my mobile, in order to read the TAC, i have to exit the app, when i do that, guess what. IT LOGS ME OUT. So i have to do the process all over again. Again, TERRIBLE!!!!!!!
While i was out, i tried to use the app to make a payment, NO FAVOURITES. The app tells me to add favourites. THIS IS RIDICULOUS. NOT USER FRIENDLY. It’s obviously not linked to my account. Now it seems I have to re-add all my favourites in the app AGAIN. If i did not need this account for my paypal i would close this account.
FYI I use iPad Pro IOS 13.2, iPhone 7 Plus IOS 13.1 and HP Pavillion Windows 10. App has been updated. This may not be a factor but i think you can only use 1 registered device - tablet or phone or PC (i have not confirmed this). If this is the case RHB needs to change that - everybody i know uses more than 1 - most have a minimum of 3.
I finally got an answer from RHB - their solution - to add favourites i have to use the app. Nowhere (if i am wrong someone please tell me) does it say in the guides that i SHOULD use the app to add favourites. The link it seems is one-way - from app to internet banking only.
At 60 yrs old, i am not an IT expert but consider myself tech savvy. I love and use all electronic gadgets where possible. Common sense should prevail and app, internet banking, ATM, counter should be linked. What happens at one, should be reflected at all the others.
Initial Jan 20 complaint:
Even using touch id, it keeps rejecting my log in. And during transactions, it will give the error message “oops something is wrong, try again”. And i have only been using this for two weeks so i can look forward to more frustrating moments. AND it is so SLOW when you compare it to other bank or payment or financial apps/wallets and i use several.
after the last update, it will not load. it keeps me giving me “unable to initialise connection” message. when it does load, it is with a blank home page or when i do get to sign in with my touch ID, and choose accounts it will not load. and it keeps asking me to update my profile when there is nothing to update. i tried it anyway and saved the updates, it will still show up again the next time i get to log in. i have restarted my device and i do not want to delete the app as all the data will be erased and i have so many favs and billers saved. PLEASE FIX THIS
UPDATE
I have downgraded my 3 star review. If i could it would be a MINUS. It’s gotten worse. I added about 20-30 bank, credit card and loan accounts, billers, govt payees and Paypal as favourites using the RHB website. (The constant TAC and security question input at EVERY REQUEST is also frustrating and irritating). I have signed in and been verified, it should not keep asking me at every request or transaction. Maybe a TAC at an unusually large transaction is applicable but for adding a favourite. SERIOUSLY. Even while using the website, it is slow and i got a few error message 502, oops the server is not responding or logs me out. TERRIBLE.
The reason i chose not to use the app to add my favourites is because of the constant TAC inputs. Using my mobile, in order to read the TAC, i have to exit the app, when i do that, guess what. IT LOGS ME OUT. So i have to do the process all over again. Again, TERRIBLE!!!!!!!
While i was out, i tried to use the app to make a payment, NO FAVOURITES. The app tells me to add favourites. THIS IS RIDICULOUS. NOT USER FRIENDLY. It’s obviously not linked to my account. Now it seems I have to re-add all my favourites in the app AGAIN. If i did not need this account for my paypal i would close this account.
FYI I use iPad Pro IOS 13.2, iPhone 7 Plus IOS 13.1 and HP Pavillion Windows 10. App has been updated. This may not be a factor but i think you can only use 1 registered device - tablet or phone or PC (i have not confirmed this). If this is the case RHB needs to change that - everybody i know uses more than 1 - most have a minimum of 3.
I finally got an answer from RHB - their solution - to add favourites i have to use the app. Nowhere (if i am wrong someone please tell me) does it say in the guides that i SHOULD use the app to add favourites. The link it seems is one-way - from app to internet banking only.
At 60 yrs old, i am not an IT expert but consider myself tech savvy. I love and use all electronic gadgets where possible. Common sense should prevail and app, internet banking, ATM, counter should be linked. What happens at one, should be reflected at all the others.
Initial Jan 20 complaint:
Even using touch id, it keeps rejecting my log in. And during transactions, it will give the error message “oops something is wrong, try again”. And i have only been using this for two weeks so i can look forward to more frustrating moments. AND it is so SLOW when you compare it to other bank or payment or financial apps/wallets and i use several.
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Response from developer
Hi lizamail, we are sorry to hear that and take note of your feedback. Please contact us at customer.service@rhbgroup.com with your contact details so that we can assist you further or visit www.rhbgroup.com/EBK1 for to access the step by step guides for better experience. Thank you.
info update
was asked to update my information after an online transfer failed, but the app required details that were not even available to me, preventing me from proceeding. This happened multiple times as I kept delaying the update hoping the issue would eventually be fixed but no. The process is poorly designed and unnecessarily blocks users from doing online transactions. Only after contacting customer service was the error finally resolved and was able to proceed. You should improve the user experience instead of creating barriers that prevent users from using basic banking services.
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Praktis
Aplikasi RHB Bank cukup praktis digunakan untuk transaksi harian dengan fitur yang membantu dan navigasi yang nyaman.”
