Poor registration process
Great shame you don’t advise up front what documentation you need when registering. It’s like a striptease each time you ask for an additional piece of info like a bill the registration process times out whilst retrieving same and you have to start again. THIS is why I’m not signing up.
Unable to login multiple times
On countless occasions I tried logging in, app helplessly prompts please call customer support. It’s not funny anymore
Communication Efficiency Can Be Better
In iPhone Notification Centre saw pushed notification “Dear Customer …”, click on it and it opens RHB APP. That’s it. Quite cumbersome to login to access inbox to read messages which mostly repeating about scam protection or some promo stuff. A few clicks here there add up to wasted time considering the number of bank APPs one has. Reference another bank how they do it is once you click on the message banner, the bank APP opens with the entire message displaying without need to login. High efficiency just 1 click. Some banks allow access inbox to read such non-sensitive and marketing message without need to login, but requires 3 clicks — better than RHB’s 4 clicks (click message banner in notification centre, click on face id login, click inbox, click message).
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unreliable app
no one listens. Funds function disappeared every month. Pls fix the issue. Never experience such bad app.
Clumsy apps
Can’t login , error code appearing without any explanation though phone banking has been
made .
made .
