Poor registration process
Great shame you don’t advise up front what documentation you need when registering. It’s like a striptease each time you ask for an additional piece of info like a bill the registration process times out whilst retrieving same and you have to start again. THIS is why I’m not signing up.
Unable to login multiple times
On countless occasions I tried logging in, app helplessly prompts please call customer support. It’s not funny anymore
Communication Efficiency Can Be Better
In iPhone Notification Centre saw pushed notification “Dear Customer …”, click on it and it opens RHB APP. That’s it. Quite cumbersome to login to access inbox to read messages which mostly repeating about scam protection or some promo stuff. A few clicks here there add up to wasted time considering the number of bank APPs one has. Reference another bank how they do it is once you click on the message banner, the bank APP opens with the entire message displaying without need to login. High efficiency just 1 click. Some banks allow access inbox to read such non-sensitive and marketing message without need to login, but requires 3 clicks — better than RHB’s 4 clicks (click message banner in notification centre, click on face id login, click inbox, click message).
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unreliable app
no one listens. Funds function disappeared every month. Pls fix the issue. Never experience such bad app.
Clumsy apps
Can’t login , error code appearing without any explanation though phone banking has been
made .
made .
App dosent send OTP
Need to register w OTP but app dosent allow to send. I thought it was maintenance but even after the downtime it still dosent work
waiting for lifetime
1 day applications tooks decade still no result
Keep on asking for location services
The app kept on asking me to grant location services when I tried to open a fixed deposit account. I granted access but the app persisted in asking
Rate Zero for lousy App n Poor customer Service from RHB bank and app provider
RHB bank is slow to address the problems caused by this app to customers and did not look into helping customers on accessing this app. There is no support despite many calls for help. The online log in with computer was removed there is no telephone banking n this silly app is also unaccessible as the earlier versions could not be installed on my phone, rendering no access to my account at all. It’s worse than the days before this app was implemented. Most useless app. If I can rate zero, I will rate 0 for this app
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IOS12
Dear support, currently i am still using iphone 6plus which only can use IOS12. Now i am not able to access the app as the update required IOS14. Beside changing phone, what can i do? Thank you.
Please don’t create new updates monthly
Shows that your software department is lousy
Cannot activate software token
encounter this message-"An SMS with an activation code has been sent to your mobile number"
"For your security, Your software token can only be activated once every 12hours. Please activate it at a later time."
FYI, I have waited for 24 hours before I proceed to activate the software token, but I am still facing the same issue, same error message. And no activation code is being sent to my mobile number.
Without the software token activated, I can't perform transaction.
"For your security, Your software token can only be activated once every 12hours. Please activate it at a later time."
FYI, I have waited for 24 hours before I proceed to activate the software token, but I am still facing the same issue, same error message. And no activation code is being sent to my mobile number.
Without the software token activated, I can't perform transaction.
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Existing account cannot login
Prompting us for username but then again saying please key in correct email address. Get this fixed asap!!
Great app
User friendly app. Fund Transfer is efficient by just a click away.
App have great improvement
Account opening is easy and it’s open within the day. Great app to use!
RHB Mobile App
Overall not user friendly at all. I already created an account but I'm unable to login at all. It kept prompting me email/password are incorrect & after that directly me to customer service support no. to call. I did called but I waited half & hour but nobody pick it up & resolve my issue. I'm now stuck on the activation of account just because of the login. Need improvement on this portion.
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Camera function does not work & it is the only way to register an account.
Provide alternative way or risk losing customers.
what now?
took this up initially for the multi currency card. next, open a savings account with the app. then, card became useless after wirecard ceased operations. this has become useless to me.
so may i know, now what?
so may i know, now what?
Horrible app experience
App is buggy and hangs most of the time. It crashes E.V.E.R.Y T.I.M.E I try to make a bank transfer. Seriously, have you guys test out the app before rolling it out!? Makes you appreciate all other bank mobile apps.
Extremely buggy app
App crashes so often it is useless. Practically if u need to use the card overseas you will need to convert your currency in advance (instead of converting as and when required), as the app is highly unreliable. U DON’T WANT TO RELY ON THE CARD / APP as your only funding source. This is probably their revenue model - trapping your cash and earning interest of it.
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