Signing up
Response from developer
Hi Kahi1970, we appreciate your time taken to leave us a review and apologise for the struggle you've faced during the sign up process. Simply sign up with Singpass for a seamless experience - If you do not have Singpass, a manual sign up would be required for verification and security purposes. You would need to have your personal documents available for upload to apply. Could we trouble you to drop us an email at @customer@you.co so that our relevant team can assist you? Thank you!
Youtrip kept suspending my card from ApplePay
Response from developer
Hi 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😵💫, we appreciate that you took the time to leave us a review, and apologise for any inconvenience caused. Please note that the suspension of card using on Apple Pay is a security measure by Apple pay itself, and the suspension is not triggered on YouTrip's end. You may troubleshoot this by removing YouTrip from all apple devices and re-adding the YouTrip card in Apple pay, starting with your mobile phone. If the issue still persists, kindly drop us an email at customer@you.co so that our relevant team can directly assist and guide you on this. Thank you!
Not Good
Response from developer
Hi rooneys8, we appreciate that you took the time to leave us a review and we're sorry to hear about this. We have escalated this to the relevant team - in the meantime, could we trouble you to drop us an email again with your existing case reference number so that our relevant team can assist you further on this? Thank you!
My own pin
Response from developer
Hey JB69AU, we appreciate that you took the time out to leave us a review and apologize for the inconvenience caused. Do note that you may change your App PIN anytime directly in the app.You may refer to this: https://support-au.you.co/hc/en-us/articles/12841140737551-How-do-I-change-my-App-PIN for more info. If you have any further questions, feel free to drop us an email at customer@you.co for our relevant team to assist you. Thank you!
option to turn off adverts notifications (they pop up almost daily now)
Response from developer
Hi i-own-an-iphone, we appreciate you taking the time to leave us a review and apologise for any inconvenience caused. Rest assured that we note on your feedback and will share this with the relevant team to improve our product and processes. If you face any issue with the app, feel free to drop us an email at customer@you.co so that our relevant team can assist you. Thank you!
