Worst banking app
To complete a simple PayNow transaction is at least a 3-5 min process, while I’m embarrassed for holding up the queue behind me. What are you doing with the 3 or more hops to get yo the payment screen? No reason to go through a biometric AND pin validation either. Just terrible experience. Don’t get how anyone could rate this app more than 2 stars.
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Worst performance
The app is becoming increasingly slow and consistent loading issue. After loging keep asking me to update the details even after updating it. Paynow screen is not loading. So frustrating
The DBS digibank app really needs better optimisation.
I previously submitted feedback about these issues months ago, and unfortunately very little seems to have changed.
The digibank app is still slow and sluggish, QR payments still take longer than they should, and entering payment amounts remains unnecessarily cumbersome because the app does not automatically handle the decimal point.
There is also still no meaningful iOS widget support.
What is particularly frustrating is receiving the standard response that feedback has been “shared with the relevant team for review” when the same basic usability problems remain months later.
DBS frequently positions itself as a digital-first bank, so the quality of its primary banking app should reflect that. These are not niche feature requests — they are basic usability and performance improvements affecting everyday banking.
Rather than repeatedly acknowledging feedback, I hope DBS can provide visible improvements to app performance, QR payment speed, amount entry and proper iOS integration.
The digibank app is still slow and sluggish, QR payments still take longer than they should, and entering payment amounts remains unnecessarily cumbersome because the app does not automatically handle the decimal point.
There is also still no meaningful iOS widget support.
What is particularly frustrating is receiving the standard response that feedback has been “shared with the relevant team for review” when the same basic usability problems remain months later.
DBS frequently positions itself as a digital-first bank, so the quality of its primary banking app should reflect that. These are not niche feature requests — they are basic usability and performance improvements affecting everyday banking.
Rather than repeatedly acknowledging feedback, I hope DBS can provide visible improvements to app performance, QR payment speed, amount entry and proper iOS integration.
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too frequent updates just to use basic banking functions
improve QA/QC to reduce the frequency of disruptive updates
Great app!
More secure way to transfer money than with a card
