DBS digibank User Reviews

Customer Experience

Positive experience41.9% of reviews
Neutral2.7% of reviews
Negative experience55.3% of reviews

~ Based on 291 written reviews from the US App Store.

What users say

Is DBS digibank Safe?

DBS digibank appears safe based on user ratings. AppsHunter Safety Score for DBS digibank is 92/100.

This assessment is based on 4,648 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
2.0% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 4,648 App Store ratings for DBS digibank.

Is DBS digibank Legit?

DBS digibank appears to be a legitimate app. AppsHunter Legitimacy Score for DBS digibank is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sim binding doesn’t work

I’m unable to login into the anymore. I’m blocked on the login screen, I send the SMS and then nothing happens

No Singpass button

Singpass button does not appear when they ask me to verify myself via Face Recognition on Singpass. It’s too far below the screen for me to click on it.

Setting up digital token failed

Face authentication and digital token does not work on iphone 17 pro max, please fix

Many bugs

Went to use the QR code and the default is front facing camera rather than rear facing with no feature to switch camera. Also new interface was designed by people who don't use the app ... make sense?

SingPass face scan doesn’t work

Seem that the SingPass face scan doesn’t show the button where it jumps to SingPass app

cant even press the face verification button

trying to set up a new digital token, brought to the singpass face verification screen but the app prevents me from scrolling down to click the actual “continue” button. what a joke of an app design

Transfer of funds

I have been having trouble transferring funds for 5 days! It kept saying you are working in it!

Phone upgrade = loose banking app

Moving country and phone number made my banking app impossible to update and set up is frustrating.

Still I am in a loop trying to set up new number and digital token.

Excellent Service

I have been using the DBS digibank App for more than 10 years and I have always marvelled at the consistent and excellent service that the app has provided for all my banking needs. Thank you DBS for your excellent service

Response from developer

Glad you think so! We designed it with customers in mind. Thanks for the positive review! 😊

Bug: on iPhone 16 pro max verify button is missing

As the title says, on the iPhone 16 pro max specifically, the “verify with Singpass ” button got cut off from the bottom of the app, when it gets to that part of setting up digital token

Convenient and secure!

Very intuitive and easy to use!

Does not work on iPhone 17

I’m not able to set up my digital token because the screen to authenticate with Singpass cannot be scrolled down to expose the button for it. Please fix as I’m no longer able to do any digital banking!

Useless app

Trying to set up digital token on new iPhone and the Authenticate with SingPass is too far below the screen and cannot be clicked to redirect to SingPass app for verification. Requesting for help from digibot results in being given the same “guide” over and over again.

Fast, Secure, and Convenient Banking

have been using digibank by DBS from last few years, and my experience has been excellent. The app is user-friendly, transactions are fast and secure, and banking services are very convenient. I am highly satisfied with the overall service and would recommend it to others.

Response from developer

Thanks a million! We want your online experience to be as smooth as possible! 🌐

Lousy Application

Application is getting from bad to worse. Used to have balance amount reflected incorrectly. Today transfer in money from another bank. When tried to transfer the same amount to another DBS account, the balance shown is correct but system does not allow the transfer cause it states the available amount is below the transferred account. An obvious case of programmers not doing the required QC before rolling out their application.
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DBS DIGIBANK

Great app

THE Best!!

I have many banking apps - from other local and international banks. The DBS digibank app is THE best!! Very well done!!

Excellent

So easy to navigate!!! Never had a problem. So self explanatory!!!

Great

This app is efficient and does everything I needed to do correctly and quickly.

Absolute rubbish

I’m new to DBS, even trying to activate a card is mission impossible- DBS really should try get in 21st century with tech