Worst performance
The app is becoming increasingly slow and consistent loading issue. After loging keep asking me to update the details even after updating it. Paynow screen is not loading. So frustrating
The DBS digibank app really needs better optimisation.
I previously submitted feedback about these issues months ago, and unfortunately very little seems to have changed.
The digibank app is still slow and sluggish, QR payments still take longer than they should, and entering payment amounts remains unnecessarily cumbersome because the app does not automatically handle the decimal point.
There is also still no meaningful iOS widget support.
What is particularly frustrating is receiving the standard response that feedback has been “shared with the relevant team for review” when the same basic usability problems remain months later.
DBS frequently positions itself as a digital-first bank, so the quality of its primary banking app should reflect that. These are not niche feature requests — they are basic usability and performance improvements affecting everyday banking.
Rather than repeatedly acknowledging feedback, I hope DBS can provide visible improvements to app performance, QR payment speed, amount entry and proper iOS integration.
The digibank app is still slow and sluggish, QR payments still take longer than they should, and entering payment amounts remains unnecessarily cumbersome because the app does not automatically handle the decimal point.
There is also still no meaningful iOS widget support.
What is particularly frustrating is receiving the standard response that feedback has been “shared with the relevant team for review” when the same basic usability problems remain months later.
DBS frequently positions itself as a digital-first bank, so the quality of its primary banking app should reflect that. These are not niche feature requests — they are basic usability and performance improvements affecting everyday banking.
Rather than repeatedly acknowledging feedback, I hope DBS can provide visible improvements to app performance, QR payment speed, amount entry and proper iOS integration.
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too frequent updates just to use basic banking functions
improve QA/QC to reduce the frequency of disruptive updates
Great app!
More secure way to transfer money than with a card
The data update is very slow.
It's too rubbish.
Absolutely Awful
Genuinely the worst banking experience I’ve ever had. Endless frustrations in trying to set up and access account. Digital token will not work and it’s been a nightmare for four weeks straight. I transferred money from an overseas account and now I can’t access it. As soon as I can set up another account I’ll be deleting this forever!
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Obvious Unauthorised Transactions
I have recently discovered multiple unauthorised debit card transactions which are obviously not made by myself - repeated daily transactions from roblox and google net marble which almost mirrored the amounts. Unfortunately I was not able to connect to customer service when i attempted to make several calls once I found out.
I resorted to just blocking my card using the app and declared my card was lost to get an immediate action, as there was no option for blocking the card due to unauthorised transactions. Hopefully i get my money back.
I resorted to just blocking my card using the app and declared my card was lost to get an immediate action, as there was no option for blocking the card due to unauthorised transactions. Hopefully i get my money back.
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Perfect App
As usual DBS is doing an excellent job and the App works perfectly
Sim binding doesn’t work
I’m unable to login into the anymore. I’m blocked on the login screen, I send the SMS and then nothing happens
Getting worse with each update
Don’t fix what’s not broken. Why would you remove investment view that was clear and had all the necessary functions with something that’s pretty much useless ?
DBS is progressing backwards
DBS is progressing backwards
App performance is so poor
I am using DBS from last 3 years but recent updates are so poor that you can actually see the lags and it gives bitter taste while using the app. Please get back the previous version.
No Singpass button
Singpass button does not appear when they ask me to verify myself via Face Recognition on Singpass. It’s too far below the screen for me to click on it.
Setting up digital token failed
Face authentication and digital token does not work on iphone 17 pro max, please fix
Slow service
This app’s registration process is taking so long, i have waited for like 2 weeks now and they don’t even create one for me. The app is also very bad.
Retail might just shift to OCBC or UOB
The narrative of constantly "advising" your clients to collate all their asset and liability data so DBS can better cross-sell its products is evident in your latest app update.
Firstly, many customers simply do not want to share a consolidated view of everything they own. Privacy and choice matter, and this direction feels more aligned with the bank's commercial objectives than with customers' interests.
Secondly, the recent update has failed on several key user experience fronts. Features that previously added value and made the app intuitive have either been removed or made less accessible. The result is a poorer customer experience, not a better one.
This reflects a familiar disconnect, misalignment and lack of critical thinking between corporate retail strategy, operational execution, and actual customer expectations. What may look compelling in a boardroom or product roadmap does not necessarily translate into a better experience for end users. Ask better questions, solve better problems.
If this misalignment continues, along with the resulting frustration and decline in customer experience, it should not come as a surprise if customers begin moving their deposits and investments to competitors such as OCBC or UOB.
Firstly, many customers simply do not want to share a consolidated view of everything they own. Privacy and choice matter, and this direction feels more aligned with the bank's commercial objectives than with customers' interests.
Secondly, the recent update has failed on several key user experience fronts. Features that previously added value and made the app intuitive have either been removed or made less accessible. The result is a poorer customer experience, not a better one.
This reflects a familiar disconnect, misalignment and lack of critical thinking between corporate retail strategy, operational execution, and actual customer expectations. What may look compelling in a boardroom or product roadmap does not necessarily translate into a better experience for end users. Ask better questions, solve better problems.
If this misalignment continues, along with the resulting frustration and decline in customer experience, it should not come as a surprise if customers begin moving their deposits and investments to competitors such as OCBC or UOB.
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Bad update
Last update from DBS is very bad
Very slow logging everything is slow when you login to DBS app even connected to WiFi also same
Very slow logging everything is slow when you login to DBS app even connected to WiFi also same
Many bugs
Went to use the QR code and the default is front facing camera rather than rear facing with no feature to switch camera. Also new interface was designed by people who don't use the app ... make sense?
SingPass face scan doesn’t work
Seem that the SingPass face scan doesn’t show the button where it jumps to SingPass app
Not convenient
I have an issue with this app since I cannot replace ly mobile number because I need my physical card PIN to change it but I cannot setup my phisical card PIN cause I need the sms from a number there
cant even press the face verification button
trying to set up a new digital token, brought to the singpass face verification screen but the app prevents me from scrolling down to click the actual “continue” button. what a joke of an app design
