YouTrip Reviews: Is It Legit?

YouTrip
YouTrip
You Technologies Group

Customer Experience

Positive experience40.2% of reviews
Neutral0.0% of reviews
Negative experience59.8% of reviews

~ Based on 87 written reviews from the US App Store.

What users say about YouTrip

Is YouTrip Safe?

YouTrip appears safe based on user ratings. AppsHunter Safety Score for YouTrip is 91/100.

This assessment is based on 414 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.8% of ratings point to a safe experience
2.9% of ratings suggest some concerns
7.3% of ratings point to a risky experience

~ Based on 413 App Store ratings for YouTrip.

Is YouTrip Legit?

YouTrip appears to be a legitimate app. AppsHunter Legitimacy Score for YouTrip is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Its always bugging and so slow like unreliable when rushed times 😭😅

Very slow and bugging so many ads popping up makes me feel like a knocked off apps when this is an actual banking account 🥹 y’all need to improve this asap

So Easy

So easy to use and set up, transfering money to this account is so quick and exchange rates are the best I’ve found!

You have 24hour to refund my $5109 back to my bank account.

I can’t believe whats is happening to you guys, I just told you guys close my account and refund my money back into my account before you download this app be very careful they are not working at who they say they are anymore , I will do everything to make sure you lose your license.

Response from developer

Hi Smyth777, we are sorry that you are feeling this way and apologise for any inconvenience caused. Could we trouble you to drop us an email at customer@you.co with any existing case reference number so that a member of our relevant team can directly assist you on this? Thank you!

แอพช้ามาก

แอพช้าเกิน โหลดนาน

Great rates and pretty cool card

I had to write a review because I just love how the card came packaged and how the card has a translucent window. I usually exclusively pay using apple pay but I’m excited to use this card on my trip. It came just in time too, and the rates are better than Wise, so this is my new favourite travel card
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ใช้งานจริงไม่เริ่ด

ที่ไหนไม่มีเน็ตจะใช้บัตรไม่ได้ และถึงมีเน็ตก็เปิดแอปเพื่อยืนยันรายการไม่ได้บ่อย ๆ

ปัญหาการใช้งาน

แอปล่มเดือนละไม่รู้กี่ครั้ง บัตรมีปัญหาเดี๋ยวแตะได้ เดี๋ยวแตะไม่ได้ หน่อแตดมาก เรทเงินแพง ขนาดค่าเงินลงแล้วก็ยังมั่นหน้าแพงอยู่เจ้าเดียว

Phil

Not yet a usable app. Has too many bugs. Can’t check currency rates. App freezes sometimes. Back to Wise.

Only support 10 currencies

I was interested to try since this one is from Aussie, but it’s so limited that it’s only support 10 major currencies. No IDR and PHP. It’s way behind than Wise.

Glitchy

Want to try it but have to keep deleting app and reinstalling- frustrating

Response from developer

Hey Dooweeze, we appreciate that you took the time out to leave us a review. We apologize that you are facing issues with your app usage. Could we trouble you to drop us an email at customer@you.co and provide us with more details such that our relevant team can assist you? Thank you!

Easy

Love use this cards because is easy just taps to pay and easy to top up and monitor.

YouTrip

Awesome card with no top up fees and so easy to use and great exchange rates.

No Scan to Pay Option

i had a very hard time paying people here in cambodia, not everyone has a POS terminal and also not all terminals accept this card. I hope you partner with aliexpress or any other scan to pay services

Response from developer

Hey AquafoxGamin88, thank you for your comment. We apologize that you are facing issues with not being able to pay in Cambodia. Could we trouble you to drop us an email at customer@you.co and provide us with more details such that our relevant team can assist you? Thank you!

Signing up

Application to sign up pretty terrible especially when you enter your license details for identification? Then it won’t accept? You edit to correct it, still doesn’t work, ten ask for your passport? It’s one or the other? Worse travel card application ever!!!

Response from developer

Hi Kahi1970, we appreciate your time taken to leave us a review and apologise for the struggle you've faced during the sign up process. Simply sign up with Singpass for a seamless experience - If you do not have Singpass, a manual sign up would be required for verification and security purposes. You would need to have your personal documents available for upload to apply. Could we trouble you to drop us an email at @customer@you.co so that our relevant team can assist you? Thank you!

Youtrip kept suspending my card from ApplePay

Youtrip kept suspending my card from ApplePay

Response from developer

Hi 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😵‍💫, we appreciate that you took the time to leave us a review, and apologise for any inconvenience caused. Please note that the suspension of card using on Apple Pay is a security measure by Apple pay itself, and the suspension is not triggered on YouTrip's end. You may troubleshoot this by removing YouTrip from all apple devices and re-adding the YouTrip card in Apple pay, starting with your mobile phone. If the issue still persists, kindly drop us an email at customer@you.co so that our relevant team can directly assist and guide you on this. Thank you!

Setup doesn’t work

Setup stalls at email verification

Not Good

YouTrip is not helpful at all, I had lost my card in my trip and reported it as soon as realised it. After raising dispute which they took over a month to review, I get email it can’t be resolved and I gotta contact merchant myself. 🤦‍♂️🤦‍♂️

Response from developer

Hi rooneys8, we appreciate that you took the time to leave us a review and we're sorry to hear about this. We have escalated this to the relevant team - in the meantime, could we trouble you to drop us an email again with your existing case reference number so that our relevant team can assist you further on this? Thank you!

My own pin

Let me create my own Pin. Applications that force me to create a pin that suits you not me means I have to create a pin I am unlikely to remember. You clearly don’t create an app for users

Response from developer

Hey JB69AU, we appreciate that you took the time out to leave us a review and apologize for the inconvenience caused. Do note that you may change your App PIN anytime directly in the app.You may refer to this: https://support-au.you.co/hc/en-us/articles/12841140737551-How-do-I-change-my-App-PIN for more info. If you have any further questions, feel free to drop us an email at customer@you.co for our relevant team to assist you. Thank you!

option to turn off adverts notifications (they pop up almost daily now)

this is not a social media app - we are customers, not products

Response from developer

Hi i-own-an-iphone, we appreciate you taking the time to leave us a review and apologise for any inconvenience caused. Rest assured that we note on your feedback and will share this with the relevant team to improve our product and processes. If you face any issue with the app, feel free to drop us an email at customer@you.co so that our relevant team can assist you. Thank you!

Review

Very good app