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AIA+ Singapore

AIA+ Singapore

Your Financial & Health Hub

200 ratings
96 reviews
💪 Health & Fitness
💰 Finance
Free

Details

  • Released
  • Updated
  • December 16, 2018
  • September 9, 2026

Features

Developer

AIA Singapore Private Limited
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About

Manage your insurance policies and health services from a single platform. Track claims, access teleconsultations, view policy documents, and monitor wellness goals. Earn rewards for healthy choices and enjoy exclusive lifestyle perks.

✓Consolidated insurance coverage view
✓Policy document access
✓Medical and dental claim submission
✓Teleconsultations with WhiteCoat
✓Panel doctor locator
✓Wellness tracking and rewards
✓Exclusive lifestyle deals
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What users say about AIA+ Singapore

Reviews of AIA+ Singapore are mostly negative: the Finance app is rated 4.2/5 from 200 App Store ratings. What users like most: good for health and stress relief, easy to manage policies. Top complaints: very slow and laggy, frequent crashes and freezes. Summarized from real user reviews.

Positive things

  • 👍Good for health and stress relief
  • 👍Easy to manage policies
  • 👍Convenient claim submission
  • 👍Better than other insurance apps
  • 👍Fast response and updates
  • 👍Good service and information access

Negative things

  • 🐛Very slow and laggy
  • 🐛Frequent crashes and freezes
  • 🐛Syncing issues with devices
  • 🐛Confusing navigation and UI
  • 🐛Login and OTP problems
  • 🐛Unreliable performance
  • 🐛Poor reward system (spin wheel)
  • 🐛Outdated system
  • 🐛Frequent maintenance downtime
  • 🐛Poor customer support response
See all reviews

What's New in AIA+ Singapore

2.2.10

September 9, 2026

We’ve addressed several issues to make your experience smoother, and we welcome your continued feedback.

User reviews

Most RecentHighest RatedLowest Rated

Confusing and slow

App always auto detect to wrong location. Shows wrong medical card. Navigation is confusing and very slow. When attempt to make appointment, it always crashes
PB CC UserPB CC User

10 days to analyze claim and then decline cover

AIA is having more and more predatory behaviour when it comes to health insurance.
They decline cover for emergencies, A&E and they use false reasoning to base their cover on, like spending a night at hospital.
This company should be barred from providing insurance in Singapore.
Ano.B 1Ano.B 1

Response from developer

We are always looking for ways to improve and serve you better. Hence, your feedback is valuable to us. Please visit us at https://www.aia.com.sg > Contact Us > Chat Now > Select “Customer” > Type in “App review” > Select "Email Us" > Leave us a message. Alternatively, you may call us at +65 6248 8000 (Mon-Fri, 8.45am to 5.30pm), excluding public holidays. Thank you.

The AIA Vitality app

This app is great when working fine but tends to be erratic quite often. 1. Update can take as long as 72 hours (1 Days) instead of 24 hours as stated. 2. Sometimes system is hung with a system maintenance notice. I had to call for the staff to tell me I need to reinstall to get the app working. 3. The redemption choices have remained stagnant for years with no new additions to variety. 4. I have steps successfully recorded on IWatch but not synced in Vitality for a few days. These were lost when the syncing was restored. Overall, there is quite a lot you can do better. System seems outdated and needs catching up with new technologies in the market to enhance the app. Can look into Telco bills Fairprice & Sheng Siong instead of just CS. 7 Eleven which is owned by CS. Toastbox instead of Ya Kun Coffee Beans not just Starbucks Conversions of coins to $ for QR codes redemptions
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Cutesy cute cuteCutesy cute cute

Lousy app

Lousy app, always request for OTP for every single sign-in and OTP never comes through. Waste so much of my time
AllyyimAllyyim

Does not work

App has not been working since ios18.5 and the developers don't seem to have a grasp of it.
HittingbottomHittingbottom

Response from developer

We are sorry to hear that you are having trouble with our app. Meanwhile, please upgrade the app to the latest version which is 2.2.0 and retry. You may use the portal via https://www.aia.com.sg for the log in. Please visit us at https://www.aia.com.sg > Contact Us > Chat Now > Select “Customer” > Type in “App review” > Select "Email Us" > Leave us a message if further assistance is required. Alternatively, you may call us at +65 6248 8000 (Mon-Fri, 8.45am to 5.30pm), excluding public holidays.

See 91 more reviews

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User experience

🐞

Reported Bugs

68 issues

App always auto detects wrong location

Bug

Shows wrong medical card

Bug

App crashes when attempting to make appointment

Bug

Update takes too long (72 hours)

Bug

System hung with maintenance notice

Bug

Steps recorded on iWatch not synced, lost when restored

Bug

OTP never comes through

Bug

App not working since iOS 18.5

Bug

Server capacity too small for high demand

Bug

Unable to load Health360

Bug

App keeps crashing and needs restart

Bug

Deleting mailing address throws server errors

Bug

App awful in synching points from Apple Watch

Bug

Sync issues periodically causing wasted effort

Bug

Server busy error during claim submission

Bug

App always has issues with logging in, auto logs out

Bug

Face ID locks account after use

Bug

Stuck at password change page

Bug

Keyboard blocks screen during password change

Bug

White page after confirming password change

Bug

Full of bugs

Bug

Spin wheel always landing on 40 coins, rigged

Bug

Blank screen displayed

Bug

Endless errors, customer support useless

Bug

Sync for vitality points always fails

Bug

App constantly requires login, doesn't work

Bug

Pages state need to check internet connection

Bug

App performance hasn't improved

Bug

Only tracks phone steps, not other trackers

Bug

No notification for payment due

Bug

App requires iOS 13, older version download doesn't work

Bug

UI issues on iPhone 13 Pro Max (banner cut off, blank screen)

Bug

App always on maintenance

Bug

Timing for uploading bills too short

Bug

Cannot sync workouts or devices

Bug

Harassing for marketing consent at every tap

Bug

Terrible integration for AIA Vitality

Bug

Account shows old ID card info

Bug

Crashes the moment e-statement is downloaded

Bug

Asks to input OTP for each page

Bug

App still showing old contact number after update

Bug

Cannot link devices (Fitbit, Apple Health)

Bug

Hangs at login page

Bug

Missing points, customer service slow to reply

Bug

Spin wheel programmed to disadvantage users

Bug

App selectively uploads data

Bug

Steps recorded delayed or unrecorded

Bug

Login is troublesome

Bug

Autofill absence

Bug

Health app delinked after upgrades

Bug

New version does not sync data properly from Apple Health

Bug

App loads like a 56k modem

Bug

Assessment has a bug where tap selects wrong choice

Bug

New app horrible to use, no landscape format

Bug

Constant login required

Bug

Biometric function not found

Bug

Cannot find option to change user ID

Bug

Font resizing issue on Samsung phones

Bug

OTP time out too short

Bug

Login hangs

Bug

New UI/UX is laggy and unintuitive

Bug

Navigation is messy and information all over the place

Bug

No clear instructions on requirements

Bug

Fitbit not working

Bug

Workouts from Apple Health don't sync

Bug

App is buggy

Bug

Cannot sync to Garmin or Fitbit reliably

Bug

Previous app was better

Bug
✨

Requested Features

18 requests

Improve iOS compatibility

Feature

Allow users to sign in once

Feature

Upgrade servers for high traffic

Feature

Add more redemption choices

Feature

Consider Telco bills and Fairprice/Sheng Siong for redemptions

Feature

Add live chat function

Feature

Separate Vitality and policy apps

Feature

Implement 'remember me' or 'stay logged in' feature

Feature

Allow fingerprint recognition for login

Feature

Improve font resizing for Samsung phones

Feature

Add Face ID for newer iPhones

Feature

Allow users to choose not to register insurance within the app

Feature

Revert to previous app version

Feature

Improve device linking (Fitbit, Apple Health)

Feature

Add TCM option for bill receipts

Feature

Consider monthly point claims

Feature

Revise reward system to be more generous

Feature

Allow users to choose not to receive marketing consent requests

Feature

FAQ

What does AIA+ Singapore do?

AIA+ Singapore serves as a comprehensive financial and health hub. It allows users to manage their insurance policies, track medical and dental claims, access teleconsultations, and monitor their wellness journey. The app consolidates personal and corporate insurance information for easier access.

What are the key features of AIA+ Singapore?

Key features include a consolidated view of insurance coverage, the ability to download policy documents, update personal details, and track premium due dates. Users can also submit and track claims, receive teleconsultations, find panel doctors, and access health screening e-vouchers. The app also integrates with AIA Vitality for wellness tracking and rewards.

Is AIA+ Singapore free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for core functionalities. However, specific health services or rewards might be tied to eligible insurance policies.

Who is AIA+ Singapore for?

This app is designed for individuals in Singapore who hold insurance policies, particularly those with AIA. It is beneficial for users who want a convenient way to manage their insurance details, submit claims, access health services like teleconsultations, and engage in wellness programs to earn rewards.

How can I use AIA+ Singapore for health and wellness?

You can track your wellness journey through AIA Vitality within the app, earning rewards for making healthier choices. The app also facilitates access to essential health services such as submitting claims, receiving teleconsultations from WhiteCoat, finding panel doctors, and making appointments with specialists.