Stupid apps
This app is one of the least user-friendly apps I’ve ever used. The interface is confusing, navigation is frustrating, and even basic tasks take far too many steps. It feels like there was very little thought put into the user experience. Please redesign the app before adding more features. Absolutely terrible experience. I paid my balance in full, cancelled my card, and the app even shows the account as “Completed”, yet the card remains active and interest keeps being charged. On top of that, contacting customer service is incredibly difficult. It feels like the whole process is intentionally made complicated, especially if you want to cancel the service. A financial service should be transparent and easy to deal with, not frustrating at every step. I would not recommend this app.
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Leave this bank if you can. Good riddance
Gave this bank a chance but the service remains terrible. I LEFT AND EVERYONE SHOULD AS WELL. NO ONE SHOULD SETTLE FOR MEDIOCRITY LIKE WHAT THIS TERRIBLE APP PROVIDES. Let me enumerate all the problems. 1. Outdated, unintuitive, slow app 2.Live agent is non-existent and have to use in-app messaging that takes them 2 days to respond Imagine if you have emergencies even the live agents take their sweet time to answer. 3. No DuitNow QR genetation 4. Their banking products have severely been downgraded. No promos, selective offers unlike other banks where offers are available for everyone including instalment conversion. I can't believe local banks with lower capital and brand recognition can put out better products and services, and leaps-ahead better application. Those wanting to bank with SCB, prepare for alot of frustration, headache and disappointment. They rather focus on sponsoring big brands, creating an image that their are an outstanding bank, but forgets the most basic key a bank needs to have in the 21st century - A DECENT APP. HOW IS THAT SO HARD TO DO WITH YOUR SCALE AND REACH. Local ASEAN banks which are smaller, visibly unknown and irrelevant HAVE BETTER APP THAN a global bank like Standard Chartered.
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Ultimate
Super and ultimate 👌👏👏👏🙏
Password key not functioning properly
I often cannot enter my password when making a payment or online transfer. The password key sometimes works, but most of the time it does not respond, so I cannot complete the transaction.
Not sure is the password page lagging or the keyboard lagging, cursor showing I’m pressing a key but the password space still empty.
This is very inconvenient, and it is quite embarrassing when I cannot pay and have to ask my friends to help pay for me. Please fix this issue because it makes the app difficult to use.
Not sure is the password page lagging or the keyboard lagging, cursor showing I’m pressing a key but the password space still empty.
This is very inconvenient, and it is quite embarrassing when I cannot pay and have to ask my friends to help pay for me. Please fix this issue because it makes the app difficult to use.
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Pathetic
The app is pathetic as compared to other bank apps in Malaysia. Logs you off in intervals and then forces you to reach out to their call centre for no reason to set up pin and passcodes again. Is so inconvenient to share transaction receipts. The experience is just horrible. No option to delete payees that we don’t use anymore. So old generation basic app just for the sake of being one.
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