Stupid apps
This app is one of the least user-friendly apps I’ve ever used. The interface is confusing, navigation is frustrating, and even basic tasks take far too many steps. It feels like there was very little thought put into the user experience. Please redesign the app before adding more features. Absolutely terrible experience. I paid my balance in full, cancelled my card, and the app even shows the account as “Completed”, yet the card remains active and interest keeps being charged. On top of that, contacting customer service is incredibly difficult. It feels like the whole process is intentionally made complicated, especially if you want to cancel the service. A financial service should be transparent and easy to deal with, not frustrating at every step. I would not recommend this app.
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Leave this bank if you can. Good riddance
Gave this bank a chance but the service remains terrible. I LEFT AND EVERYONE SHOULD AS WELL. NO ONE SHOULD SETTLE FOR MEDIOCRITY LIKE WHAT THIS TERRIBLE APP PROVIDES. Let me enumerate all the problems. 1. Outdated, unintuitive, slow app 2.Live agent is non-existent and have to use in-app messaging that takes them 2 days to respond Imagine if you have emergencies even the live agents take their sweet time to answer. 3. No DuitNow QR genetation 4. Their banking products have severely been downgraded. No promos, selective offers unlike other banks where offers are available for everyone including instalment conversion. I can't believe local banks with lower capital and brand recognition can put out better products and services, and leaps-ahead better application. Those wanting to bank with SCB, prepare for alot of frustration, headache and disappointment. They rather focus on sponsoring big brands, creating an image that their are an outstanding bank, but forgets the most basic key a bank needs to have in the 21st century - A DECENT APP. HOW IS THAT SO HARD TO DO WITH YOUR SCALE AND REACH. Local ASEAN banks which are smaller, visibly unknown and irrelevant HAVE BETTER APP THAN a global bank like Standard Chartered.
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Ultimate
Super and ultimate 👌👏👏👏🙏
Password key not functioning properly
I often cannot enter my password when making a payment or online transfer. The password key sometimes works, but most of the time it does not respond, so I cannot complete the transaction.
Not sure is the password page lagging or the keyboard lagging, cursor showing I’m pressing a key but the password space still empty.
This is very inconvenient, and it is quite embarrassing when I cannot pay and have to ask my friends to help pay for me. Please fix this issue because it makes the app difficult to use.
Not sure is the password page lagging or the keyboard lagging, cursor showing I’m pressing a key but the password space still empty.
This is very inconvenient, and it is quite embarrassing when I cannot pay and have to ask my friends to help pay for me. Please fix this issue because it makes the app difficult to use.
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Pathetic
The app is pathetic as compared to other bank apps in Malaysia. Logs you off in intervals and then forces you to reach out to their call centre for no reason to set up pin and passcodes again. Is so inconvenient to share transaction receipts. The experience is just horrible. No option to delete payees that we don’t use anymore. So old generation basic app just for the sake of being one.
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Very slow and dated
The app is very slow and the user experience feels old. It needs a major redesign. I can’t make a quick QR payment - takes forever in each step. Overall navigation is slow too. Screen goes blank and takes a long time for the next screen to appear. Definitely needs an overhaul.
Low-quality Banking App
360 reward for us to check point, very difficult to access, I’ve to try a few attempts, the screen always hanging at white screen and I need to restart the banking app. After checking point/cash back of your credit card, you will not able back to previous account screen, it has to be logout.
PIN number input box has bug, I try to tap somewhere around outside of the input box only can show up my keyboard for me to input PIN number.
The app timeout very fast within 2-3 minutes will logout the app, all my process doing halfway and have to redo again due to session timeout. I understand for security reasons, but it doesn’t make sense for an end-user who has authenticated via password login. Customer not able to complete their task within 2-3 minutes and have to re-login again. Make the timeout period very short doesn’t make your app look secure. Instead of shortening timeout period, better you improve the algorithm behind and data security.
PIN number input box has bug, I try to tap somewhere around outside of the input box only can show up my keyboard for me to input PIN number.
The app timeout very fast within 2-3 minutes will logout the app, all my process doing halfway and have to redo again due to session timeout. I understand for security reasons, but it doesn’t make sense for an end-user who has authenticated via password login. Customer not able to complete their task within 2-3 minutes and have to re-login again. Make the timeout period very short doesn’t make your app look secure. Instead of shortening timeout period, better you improve the algorithm behind and data security.
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Not able to click
Not able to click to download passport .. app not working
Terrible app design
The UI of the app is terrible. Some features are laggy, and the overall design is not intuitive and user-friendly. The developer needs to improve the optimization of the app for online banking, as it currently falls short compared to other banking apps which run much smoother. Please do better to enhance the customer experience.
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Response from developer
Hi, we apologies for the inconvenience caused. We strive to provide the best service to our clients. Please PM to our Facebook page at Standard Chartered Malaysia with the case ID APP25_1902883, and we will address your concerns. Thank you.
Very unfriendly app
Sometimes announcement that appeared after login cant be moved(no where for me to click next or usually the X button).
I requested for statement, it prompt me to a link where i can choose to update my preference for e-statement with a link that does not work-nothing happened when clicking the ‘blue’ link.
Help and Service does not have ‘intelligent’ AI, many problems cant be found. Email customer service but didn’t get answer. Many functionality on website does not work in apps. Calling customer service will direct me to the apps and going round in circles…cant find solution in app-call customer service-auto link back to apps. NIGHTMARE! Worst customer service for a bank so far!!
I requested for statement, it prompt me to a link where i can choose to update my preference for e-statement with a link that does not work-nothing happened when clicking the ‘blue’ link.
Help and Service does not have ‘intelligent’ AI, many problems cant be found. Email customer service but didn’t get answer. Many functionality on website does not work in apps. Calling customer service will direct me to the apps and going round in circles…cant find solution in app-call customer service-auto link back to apps. NIGHTMARE! Worst customer service for a bank so far!!
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QR code
There is no option to get MY QR to receive payment? Only allow to scan QR to make payment.
Apps lagging while trying to make online payment + binding devices.
Actually I have 2 main concerns.
1. The apps is quite lagging when we trying to make online payment especially qr. it’s not as smooth as other banking apps where we can easily put the amount and confirm the payment. I hope the developer team can update about this.
2. Another issue is binding devices option. Instead of the customers need to go to nearby branch to request binding new devices, why dont the developer make it easier and safety to binding the apps on new devices. As we know nobody got time to go to nearest branches. Plus not all places got the branches. Taking for example im staying in Kuantan and the Kuantan branch will close soon on October 2025. Does that mean I need to travel to nearest branches which is in KL/Selangor just to binding new devices? That’s really inconvenient. Really hope team developer can do something about it. Thank you.
1. The apps is quite lagging when we trying to make online payment especially qr. it’s not as smooth as other banking apps where we can easily put the amount and confirm the payment. I hope the developer team can update about this.
2. Another issue is binding devices option. Instead of the customers need to go to nearby branch to request binding new devices, why dont the developer make it easier and safety to binding the apps on new devices. As we know nobody got time to go to nearest branches. Plus not all places got the branches. Taking for example im staying in Kuantan and the Kuantan branch will close soon on October 2025. Does that mean I need to travel to nearest branches which is in KL/Selangor just to binding new devices? That’s really inconvenient. Really hope team developer can do something about it. Thank you.
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Worst app ever made
Worst non user friendly app
Very short log out
This app automatically logs out so fast, it is irritating. All the features, functions and whatever you intend to provide just goes in vain if that app logs out often. Give me a setting for me to choose the timeout rather than you deciding it for me. And don’t worry, I know how to secure my account. If you push beyond a point I will keep 0 ringgits in the account to make it fully secured. Please choose your option.
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Apps was blocking access for unknown reason
The apps was fairly good after the upgrade however it stops working and requested for call to customer services to unblock, upon calling it goes back and directed for using the apps for further action which was blocked in the first place, please put a human in your call for troubleshooting issue services instead of the IVR system
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difficult to contact customer service
I am having trouble logging into the online banking application and contacted the 24-hour hotline but I am only served by a computer. This is the worst experience I have had dealing with you. Unlike other banks where when a customer calls, they will go straight to the customer. You sent me a pin number to use but when I entered it, your computer said I didn't do anything! Do I need to take a leave of absence just to get a pin number to reactivate my online banking?
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Nothing is done with this app
Trying to change my payment type so many times but it just won’t change and when I delete and installed back the apps I have to request for a temporary pin which i called the customer service and twice i key in 2 different pin it still prompt an error! Now Im stuck I can’t even use both my online banking and Apps! How could you put this kind of situation to your customers and it’s the weekend so I have to wait for Monday only to go to your branch 😭
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Not Function
Cannot transfer money, show success but received notification of failure, no reason given, went to branch few times, just ask me to update address, but updated also failed to transfer, also fill up the form letting them to update the account for me, still failed, the update personal details page got many bugs too, I will go to suspend the account and move my money to another bank on next, useless app
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Basic app, not so good
The interface not very user friendly. Need to have understanding and try and error to perform any transaction. Currently forgot my password and not able to perform password reset as no temporary ID and password provided by the system. Called the customer service (as in the guided steps for password reset) in the end, the operator ended the call as my account associated with the banking app. I still not able to reset my password. Name standard chartered, international banking but the method still far away back, old school.
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UI/UX reflects badly on your tech department
Can we just talk about how bad this app’s UI/UX is? I find it difficult to trust a bank and put my savings there when they can’t even improve or see the importance of good UI/UX (especially this day and age). It reflects badly on your tech department that are also responsible for the security of my account. It’s not like a good UI/UX is a rarity nowadays, enough time has past for you to take a look into this and yet your app still look outdated. I’m moving to HSBC. Bye.
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