KYC is unreliable, can’t even use app
I tried three times and it even gave a green checkmark saying that I was good to go, but it still did not verify me. It could have at least said what was wrong with my application or tell me what error I had
Nothing but issues
Used Coinstar for years and I’ve had nothing but issues trying to get gift cards. I’ve gone to 5 different places in my town and after $31 it rejects all my coins back. I’ve called the company countless times and still having issues. Then they tell me they stopped doing gift cards and to get this app that won’t verify to create. I feel they don’t take care of their equipment or their customers
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Response from developer
We are very sorry to hear your experience was less than satisfactory. Our teams would like to review this further with you. Would you please send us an email to ccrelations@Coinstar.com with an overview of your recent experience so we can get started ?
Loving This Digital Wallet
I really like how easy this is to use. You can even get your direct deposit early!
Response from developer
Thank you for using CINQ by Coinstar and for the feedback!
App not working
App doesn’t work .. sign in and just loops back to sign in page..
Stay away from this!
Back again because for the 5th time I've had my money taken only for the transaction not to process. The 4 prior times they resolved the issue by the time I was off the phone with customer service. This time they said could take 3-5 business days which is obsurd. No real reason given and the fact that they don't just credit the account is bogus.
Hold on though because I called the next day to say how unhappy i was about all this he told me he had "Good news!" That they verified I deposited the money so they'd be issuing a refund but hold on again it's coming via paper check lololol. I'm not done yet tho when asked how long this process is gonna take he told me 10-15 BUSINESS DAYS!!!! I'm a near daily user and the amount of money I've paid in fees (22-25% despite it not telling you this at all and there's no cap on that BTW) means absolutely nothing. I have no choice to buy crypto physically anywhere else as I live on an island and it's the one place I can buy despite that I will NEVER use this again and I can't strongly recommend staying away from them all together because if it can happen this many times to one person it'll happen to everybody.
Hold on though because I called the next day to say how unhappy i was about all this he told me he had "Good news!" That they verified I deposited the money so they'd be issuing a refund but hold on again it's coming via paper check lololol. I'm not done yet tho when asked how long this process is gonna take he told me 10-15 BUSINESS DAYS!!!! I'm a near daily user and the amount of money I've paid in fees (22-25% despite it not telling you this at all and there's no cap on that BTW) means absolutely nothing. I have no choice to buy crypto physically anywhere else as I live on an island and it's the one place I can buy despite that I will NEVER use this again and I can't strongly recommend staying away from them all together because if it can happen this many times to one person it'll happen to everybody.
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Response from developer
We are very sorry to hear about the troubles you have had with your recent transaction. We would like to take a look to see how we can better assist. Would you please send us your ticket number via email to ccrelations@coinstar.com so we can get started ?
