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Citadel Video Connect

Citadel Video Connect

by Citadel Federal Credit Union

130 ratings
4 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 12, 2021
  • February 19, 2025

Developer

Citadel Federal Credit Union
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About

Securely connect with trusted financial professionals through video chat. Share documents, review agreements, and eSign important forms all within one easy-to-use tool. Experience a personal, face-to-face interaction for your financial business from any location.

✓Secure video chat
✓Document sharing and review
✓eSignatures for agreements
✓Face-to-face financial interactions
✓Content sharing from professionals
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What's New in Citadel Video Connect

1.1.838

February 19, 2025

Updated messaging

User reviews

Most RecentHighest RatedLowest Rated

Visiting Mexico

This is such a needed, innovative and useful tool! I am visiting Mexico and my debit card was hacked. I have been able to report and speak with customer service live. Priceless!
bonton58bonton58

So Slick and Convenient

This app is amazing. It’s so easy to use. I have shared accounts with relatives at banks and another credit union and they have nothing like this. This forward thinking stuff is what keeps me loyal to Citadel.
GrimlockingDownGrimlockingDown

Super Cool

Beautiful design and so easy to use. Really cool to be face to face with my bank if I want to!
Jmill82385Jmill82385

Great customer service

The agent was super helpful quick and knew exactly how to answer my questions! Highly recommend
joannawebbjoannawebb

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FAQ

Is Citadel Video Connect secure for financial transactions?

Yes, Citadel Video Connect is designed for secure interaction with trusted financial professionals. It allows for face-to-face communication, document review, and eSignatures for loan applications and agreements, ensuring a safe and effective business experience.

What devices support Citadel Video Connect?

Citadel Video Connect is available on iPhone, iPad, and iPod. It is designed to provide a seamless experience across these Apple devices.

How often is Citadel Video Connect updated?

The latest version, 1.1.838, was released on February 19, 2025. Updates ensure the app remains reliable and secure for user interactions.

What is the age rating for Citadel Video Connect?

Citadel Video Connect has an age rating of 4+. This indicates it is suitable for a wide range of users, including younger individuals interacting with financial professionals.

Can I upload documents to Citadel Video Connect?

Yes, you can upload documents or images requested by your trusted financial professional through Citadel Video Connect. This facilitates a smooth exchange of necessary information.

What types of agreements can be eSigned in Citadel Video Connect?

Citadel Video Connect allows you to eSign loan applications, agreements, and contracts. This feature streamlines the approval process for important financial documents.

Does Citadel Video Connect offer a free trial?

Citadel Video Connect is completely free to download and use. There are no subscription fees or trial periods required to access its secure communication features.

What are the main benefits of using Citadel Video Connect for finance?

The app offers a personal, face-to-face experience for financial discussions, allows sharing of informative content, and enables secure document handling and eSignatures, all from anywhere.