Comparison

Citadele Bank vs Citadel Video Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citadele Bank

Manage your daily banking needs conveniently from your mobile device. Open an account in minutes, choose from various card options with benefits like free transfers, cash withdrawals, and insurance. Authorize payments with biometrics, block/unblock cards, and change PINs.

Highlights
  • Open account in 7 minutes
  • Choose from smart, supreme, and prime cards
  • Free transfers and ATM withdrawals worldwide
  • Purchase and travel insurance
  • Biometric payment authorization
  • Block/unblock cards and change PINs
  • Make payments up to EUR 10,000
Features
Read full description

Mobile banking has never been so simple and convenient! Become a customer in just 7 minutes and choose the right card for your needs: - Citadele smart: enjoy free transfers and cash withdrawals from ATMs worldwide - Citadele supreme: enjoy everyday benefits as well as insurance for your purchases and travels - Citadele prime: receive all our everyday benefits, plus extensive insurance for you and your family In mobile app, you can: - Authorize and approve payments using biometrics; - Make payments up to EUR 10 000; - Block and unblock cards and change their PIN codes; - Enjoy other benefits of the app – try it! App is available for Citadele Bank customers in Latvia, Lithuania and Estonia. Customers in Latvia who have activated MobileSCAN authorization device and/or Quick balance on your mobile application, in case of loss/theft of the mobile device, should immediately call (+371) 67010000 to block these functions. More information: www.citadele.lv, www.citadele.lt and www.citadele.ee Feedback and suggestions are welcome to mobileapp@citadele.lv! This mobile application is developed by AS “Citadele banka” (reg. No. 40103303559) for the usage of bank’s most popular daily banking services on mobile devices. Bankas pakalpojumi mobilajā ierīcē nekad vēl nav bijuši tik ērti un vienkārši! Kļūsti par klientu 7 minūtēs un izvēlies sev piemērotāko no kartēm: - Citadele smart: pārskaiti un izņem naudu no jebkura bankomāta visā pasaulē bez maksas - Citadele supreme: izbaudi ikdienas priekšrocības, kā arī tavu pirkumu un ceļojumu apdrošināšanu - Citadele prime: saņem visas ikdienas priekšrocības, turklāt plašu apdrošināšanu tev un ģimenei Mobilajā lietotnē vari: - Autorizēties un apstiprināt maksājumus ar biometriju; - Veikt maksājumus eiro līdz 10 000 EUR; - Bloķēt un atbloķēt kartes, kā arī mainīt to PIN kodus; - Izmantot daudzas citas lietotnes priekšrocības – pamēģini! Vairāk informācijas: www.citadele.lv Ja tev ir aktivizēts MobileSCAN un/vai kāda no mobilās lietotnes Ātrajām funkcijām, mobilās ierīces pazaudēšanas/nozagšanas gadījumā nekavējoties zvani (+371) 67010000, lai bloķētu šīs funkcijas. Atsauksmes un ierosinājumus sūti uz mobileapp@citadele.lv! Mobilioji bankininkystė dar niekada nebuvo tokia paprasta ir patogi! Tapk klientu vos per 7 minutes ir išsirink sau labiausiai tinkamą kortelę: -„Citadele smart“: atlik nemokamus mokėjimus eurais Lietuvoje ir Europoje bei išsigrynink iki 750 EUR be komisinio mokesčio bankomatuose visame pasaulyje (gali būti taikomi bankomatų savininkų mokesčiai). -„Citadele supreme“: naudokis kasdieniais privalumais, papildomai gauk pirkinių ir kelionių draudimą*. -„Citadele prime“: naudokis visais kasdieniais privalumais ir dar geresniu draudimo* pasiūlymu tau ir kartu keliaujančiai tavo šeimai. Mobiliojoje banko programėlėje gali: - atlikti mokėjimus iki 10 000 EUR; - patvirtinti mokėjimus biometriniais duomenimis; - užblokuoti ir atblokuoti korteles, pakeisti jų PIN kodus; - išbandyk programėlę ir atrask kitus jos privalumus! Programėle gali naudotis „Citadele“ banko klientai Lietuvoje, Latvijoje ir Estijoje. Daugiau informacijos: www.citadele.lt Tavo vertinimų ir pasiūlymų laukiame el.p. mobileapp@citadele.lv Mobiilipangandus pole kunagi olnud nii lihtne ja mugav! Tule kliendiks pangakontorisse tulemata ja vali oma vajadustele sobiv kaart: - Citadele smart: tee ülekandeid ja võta sularaha teenustasuta mis tahes pangaautomaadist kogu maailmas - Citadele supreme: saa igapäevaseid eeliseid ning kindlustust oma ostude ja reiside ees - Citadele prime: naudi kõiki meie igapäevaseid eeliseid ning lisaks ulatuslikku kindlustust sulle ja sinu perele Mobiiliäpis sa saad: - Autoriseerida ja kinnitada makseid kasutades biomeetriat; - Teha makseid kuni 10 000 EUR; - Blokeerida ja vabastada blokist kaarte ning muuta nende PIN-koode; - Naudi teisi äpi eeliseid – proovi järele! Loe lisaks: www.citadele.ee Tagasiside ja ettepanekud saada mobileapp@citadele.lv!

About

Citadel Video Connect

Securely connect with trusted financial professionals through video chat. Share documents, review agreements, and eSign important forms all within one easy-to-use tool. Experience a personal, face-to-face interaction for your financial business from any location.

Highlights
  • Secure video chat
  • Document sharing and review
  • eSignatures for agreements
  • Face-to-face financial interactions
  • Content sharing from professionals
Read full description

Citadel Video Connect lets you securely interact with professionals you trust from anywhere. The app allows you to video chat and conduct business all in one simple tool. While you are on the video chat with your trusted financial professional, you can do the following: Communicate in a personal, face-to-face experience. See informative content your trusted financial professional shares with you. Upload documents or images requested by the trusted financial professional. Review contracts or agreements prepared for you. Agree and approve documents and Terms of Use. eSign loan applications, agreements, and contracts. This app is a safe, enjoyable, and effective way to communicate with your trusted financial professional from wherever you are. * Data service charges may apply through your wireless carrier.

Screenshots

Citadele Bank4 screens
Citadel Video Connect4 screens

Verdict

The call

The clearest difference is review sentiment: Citadel Video Connect at 100% against Citadele Bank's 31%. Citadel Video Connect also leads on device support (3 vs 1) and iOS requirement (14.0 vs 17.0). Citadele Bank's advantage is rating (4.9 vs 4.4). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citadele Bank holds the better App Store score, 4.9 against 4.4. Both are backed by a comparable volume of ratings — 132 and 135 respectively. Written reviews complicate that: 31% of Citadele Bank's written reviews are positive against 100% of Citadel Video Connect's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Citadele Bank ships an update every 2 months, Citadel Video Connect every 3 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
Citadele Bank versus Citadel Video Connect: the parameters behind the verdict, then further details
ParameterCitadele BankCitadel Video Connect
PriceFreeFree
Rating4.9 (132 ratings) — better4.4 (135 ratings)
Positive reviews31.3% of reviews100.0% of reviews — better
Number of ratings132135 — better
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.014.0 — better
Further details — not scored
Size377 MB18 MB
Age rating4+4+
DeveloperCitadele Banka ASCitadel Federal Credit Union

Customer experience

Citadele Bank

All ratings124 ratings
Positive96.8%
Neutral1.6%
Negative1.6%
Written reviews16 reviews
Positive31.3%
Neutral0.0%
Negative68.8%

Citadel Video Connect

All ratings130 ratings
Positive89.2%
Neutral0.0%
Negative10.8%
Written reviews4 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

Citadele Bank

No in-app purchases

None

Citadel Video Connect

No in-app purchases

Questions

Is Citadele Bank free?
Citadele Bank is free to download, with no in-app purchases.
Is Citadel Video Connect free?
Citadel Video Connect is free to download, with no in-app purchases.
Which has better reviews, Citadele Bank or Citadel Video Connect?
Citadele Bank is rated higher. Citadele Bank averages 4.9 out of 5 from 132 ratings, while Citadel Video Connect averages 4.4 from 135 ratings.
Do Citadele Bank or Citadel Video Connect have ads?
Neither Citadele Bank nor Citadel Video Connect shows ads.
Which is updated more often, Citadele Bank or Citadel Video Connect?
Citadele Bank ships an update every 2 months, and Citadel Video Connect every 3 months. Most recently, Citadele Bank was updated on November 1, 2026 and Citadel Video Connect on November 3, 2026.

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