Citadele Bank User Reviews

Top reviews

Disgusting

Awful UI, awful UX. Crazy how a mobile app experience can motivate somebody to switch banks

Arno.N

Exceptionaly good banking app.Easy to use.Clear interface.Easy to navigate.
I would say this is one if the best banking app I ever came across.

New design

I actually like it, looks similar to other Financial apps I use. Now currency exchange is under payments and not in MORE section which was to crowded

Aktualitātes sadaļa

"Aktualitātes" sadaļa ir ļoti kaitinoša. Būtu vēlams to izņemt vai vismaz dot iespēju paslēpt.

Great banking app

iPad and Apple Watch apps please.

regular payments setup is rubbish

the mobile app offers "potential beneficiaries" preset for regular payments. however, neither yourself or customer service can remove or delete them afterwards.
by mistake i set up a wrong transfer using banks own pro forma and transferred money to a wrong account.
bank charges 50 euros for the attempt to return the money, without any gurantee of success.
rip off charges for most transactions not heard of in other banks!
disappointing😢
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Very poor

App is just as poor as Citadele’s Business banking services in general. Will be looking to switch to another bank asap.

Bugs

Sāk ļoti krist uz nerviem tas kad nomainu aplikācijas izskatu uz tumšo režīmu bet gandrīz katru reizi kad eju pa jaunu iekšā, viņš pats no sevis ir pārslēdzis. Nakts laikā kad atveru aplikāciju un esmu uzlicis tumšo režīmu, es negaidu baltu ekrānu kas mani padara aklu gandrīz.

App has improved, bank has gotten worse

The app has fixed a lot of bugs and issues, but the bank continues having problems with:
- hidden charges for basic actions,
- unexplained charges,
- and very poor customer support.

I think they need to rethink their business model in a competitive market, and train their staff better.

N26 and Bunq have better apps and don’t have all these hidden charges.
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Apple pay kad?

???

Response from developer

Hei, hei, priecājamies ziņot, ka Apple Pay ir klāt!

10 euro license

Was charge me 10 Euros for app license.

App available in Latvian and Russian only

If you have Estonian or Lithuanian bank account, but do not speak Latvian nor Russian - this app is of no use. Shame.

Mr

User unfriendly, uses the same cumbersome authorisation method as the web version. The apps I have used (Natwest, Metro) relay on simple pin code after the phone is verified at the first use.

Аппликация

Аппликация - это вырезание из бумаги. Не позортесь, напишите "приложение"