Remarkably poor at its core function
By far the worst UI/UX design I have encountered in a travel app. The app contains far too much information, much of it hidden, making it confusing and overcrowded. Most importantly, there is no clear walkthrough explaining how to register a ticket once purchased. The app simply prompts you to register the ticket without explaining how. Instead, users have to search online and find instructions elsewhere, such as on the website or Facebook.
It is remarkably poor at performing the one core function a public transport app should make effortless: travel.
The app is simply not intuitive. The UI/UX needs significant improvement.
It is remarkably poor at performing the one core function a public transport app should make effortless: travel.
The app is simply not intuitive. The UI/UX needs significant improvement.
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Misleading company
I’m very disappointed with the Mobily parking app. It advertises night parking for €3, and the minimum wallet top-up is also €3, which makes you believe that’s all you need.
However, there is no option to purchase night parking directly. Instead, the app automatically starts a regular parking session, charging €1 for the first hour, €1 for the second hour, and then additional charges (such as €0.13) before switching to the night tariff. By that point, the €3 balance is no longer enough, leaving you unable to activate night parking.
As a result, €2 is spent for nothing, and you’re left without enough funds to buy the parking you actually wanted. This feels misleading and unnecessarily confusing. If night parking costs €3, users should be able to purchase it directly without having to keep extra money in their wallet. The current system feels like a trick rather than a transparent pricing model.
However, there is no option to purchase night parking directly. Instead, the app automatically starts a regular parking session, charging €1 for the first hour, €1 for the second hour, and then additional charges (such as €0.13) before switching to the night tariff. By that point, the €3 balance is no longer enough, leaving you unable to activate night parking.
As a result, €2 is spent for nothing, and you’re left without enough funds to buy the parking you actually wanted. This feels misleading and unnecessarily confusing. If night parking costs €3, users should be able to purchase it directly without having to keep extra money in their wallet. The current system feels like a trick rather than a transparent pricing model.
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Public transport made easy
The app is easy to use. Provides real time public transport information.
Booking tickets is very simple
Booking tickets is very simple
Müll
Für
Deutsche ist die App nicht nutzbar. Es wird eine Persönliche ID angefragt, die es auf einer deutschen ID Karte gar nicht gibt. Somit kann man die App nicht nutzen.
Deutsche ist die App nicht nutzbar. Es wird eine Persönliche ID angefragt, die es auf einer deutschen ID Karte gar nicht gibt. Somit kann man die App nicht nutzen.
Response from developer
Hello! When registering in the app, please note that you are a non-resident and then you will only need to enter your birth data. If you need additional assistance, feel free to contact us by calling +37122001859 and we will help you do everything together.
Doesn’t work, I tried to login and it doesn’t do anything.
I have places to go, but it doesn’t work.
