Remarkably poor at its core function
By far the worst UI/UX design I have encountered in a travel app. The app contains far too much information, much of it hidden, making it confusing and overcrowded. Most importantly, there is no clear walkthrough explaining how to register a ticket once purchased. The app simply prompts you to register the ticket without explaining how. Instead, users have to search online and find instructions elsewhere, such as on the website or Facebook.
It is remarkably poor at performing the one core function a public transport app should make effortless: travel.
The app is simply not intuitive. The UI/UX needs significant improvement.
It is remarkably poor at performing the one core function a public transport app should make effortless: travel.
The app is simply not intuitive. The UI/UX needs significant improvement.
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Misleading company
I’m very disappointed with the Mobily parking app. It advertises night parking for €3, and the minimum wallet top-up is also €3, which makes you believe that’s all you need.
However, there is no option to purchase night parking directly. Instead, the app automatically starts a regular parking session, charging €1 for the first hour, €1 for the second hour, and then additional charges (such as €0.13) before switching to the night tariff. By that point, the €3 balance is no longer enough, leaving you unable to activate night parking.
As a result, €2 is spent for nothing, and you’re left without enough funds to buy the parking you actually wanted. This feels misleading and unnecessarily confusing. If night parking costs €3, users should be able to purchase it directly without having to keep extra money in their wallet. The current system feels like a trick rather than a transparent pricing model.
However, there is no option to purchase night parking directly. Instead, the app automatically starts a regular parking session, charging €1 for the first hour, €1 for the second hour, and then additional charges (such as €0.13) before switching to the night tariff. By that point, the €3 balance is no longer enough, leaving you unable to activate night parking.
As a result, €2 is spent for nothing, and you’re left without enough funds to buy the parking you actually wanted. This feels misleading and unnecessarily confusing. If night parking costs €3, users should be able to purchase it directly without having to keep extra money in their wallet. The current system feels like a trick rather than a transparent pricing model.
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Public transport made easy
The app is easy to use. Provides real time public transport information.
Booking tickets is very simple
Booking tickets is very simple
Müll
Für
Deutsche ist die App nicht nutzbar. Es wird eine Persönliche ID angefragt, die es auf einer deutschen ID Karte gar nicht gibt. Somit kann man die App nicht nutzen.
Deutsche ist die App nicht nutzbar. Es wird eine Persönliche ID angefragt, die es auf einer deutschen ID Karte gar nicht gibt. Somit kann man die App nicht nutzen.
Response from developer
Hello! When registering in the app, please note that you are a non-resident and then you will only need to enter your birth data. If you need additional assistance, feel free to contact us by calling +37122001859 and we will help you do everything together.
Doesn’t work, I tried to login and it doesn’t do anything.
I have places to go, but it doesn’t work.
Terrible if you’re a foreigner
Make the app accessible to non EU citizens that don’t have an EU phone number. Makes getting around extremely difficult when not every bus stop has a ticket booth!!
Useless for people without an EU phone number
The app requires an EU phone number to sign up and use. It shouldn’t be in other region’s App Store if it’s not usable by them.
Great App
Great app all transport a parking pay all in one app
No USA
My family is Latvian and when we tried to park around town we weren’t able to create an account or pay with SMS because there was no USA +1 telephone option. We have to keep parking at Jēkaba kazarmas which has euro park.
Topping/Language
Sometimes topping up is not possible, they want to verify you using local banks where you as a tourist have no account.
Your car ist stuck in the undeground parking and you cant pay. Awful.
Русский язык.
В Латвии 90% говорят на русском языке, но на сайте нет возможности выбрать русский язык. Это глупость, тупость и дискриминация.
А потом удивляются.
Your car ist stuck in the undeground parking and you cant pay. Awful.
Русский язык.
В Латвии 90% говорят на русском языке, но на сайте нет возможности выбрать русский язык. Это глупость, тупость и дискриминация.
А потом удивляются.
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Response from developer
Hello! We tried to contact you by phone, but we were unable to reach you. We have sent you all the information via email so that you can resolve the verification issue.
Does not work with US phones
Riga has good public transport system but can’t seem to realize that people come to visit from outside EU and they might want to use their phones to purchase tickets. The official app works only if you have a phone in 3 Baltic countries. And this app only works with EU phones.
Why do I need an EU phone to buy a bus ticket? I have Apple Pay and eSIM that provides wifi access. This works all over the world. New York, Copenhagen, Florence - no problems. But Riga - noooo… Have to buy a paper ticket. What a joke.
Why do I need an EU phone to buy a bus ticket? I have Apple Pay and eSIM that provides wifi access. This works all over the world. New York, Copenhagen, Florence - no problems. But Riga - noooo… Have to buy a paper ticket. What a joke.
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Terrible Apps
I enter the parking lot, top up the money, but couldn't click "Start Parking", instead its appear Parking did Not Start, Vehicle is already parked. Confused with this apps works. Should you click parking and entering the lot? How ridiculous way to park!!! When i email for trouble, no reply at all until now (2 days already). I prefer to use term "scam" apps because it take the money and you can not use the service.
The developer reply me and yet the answer dissapoint me and was not solve my problem. Sorry. It just a lousy apps. Thats it.
The developer reply me and yet the answer dissapoint me and was not solve my problem. Sorry. It just a lousy apps. Thats it.
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Terrible Apps
I enter the parking lot, top up the money, but couldn't click "Start Parking", instead its appear Parking did Not Start, Vehicle is already parked. Confused with this apps works. Should you click parking and entering the lot? How ridiculous way to park!!! When i email for trouble, no reply at all until now (2 days already). I prefer to use term "scam" apps because it take the money and you can not use the service.
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Response from developer
Hi! If you get this tipe of a message, this means that this car currently has an active payment in another parking lot. You may have been in another parking lot before and did not stop the payment at that parking lot. That is why you received a notification that this car already has an active parking lot.
Pazuda mēneša biļete
Nopirku Rīgas satiksmes mēneša biļeti, bet pēc 2 nedēļām šī biļete pazuda no mana Mobilly konta. Mēģināju sazvanīt, bet uz zvaniem neatbild.
Do not update your app
I had 5 days left on my 30 day ticket I updated my app and my ticket is gone
App doesn’t work..
The app doesn’t even open. I downloaded it, but when I press on the icon, it blinks and closes straight away, nothing happens.
Impossible to use.
Update: after lengthy back and forward communication, the support concluded that my phone iOS isn’t supported... Why do you discriminate customers by what phone model they have? Very customer oriented, thanks!
Impossible to use.
Update: after lengthy back and forward communication, the support concluded that my phone iOS isn’t supported... Why do you discriminate customers by what phone model they have? Very customer oriented, thanks!
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Extremely limited country codes
This app requires a phone number and only has a dozen or so country codes. Not even +1 is included… Horrible app and e ticket system
Einwandfrei
Habe die App nur genutzt um in Riga Tickets zu kaufen, das funktionierte problemlos mit einer deutschen Telefonnummer.
Response from developer
Hallo! Vielen Dank für die gute Bewertung! :)
Limited top up options
Can only use Latvian bank account to top up which I don’t own. Can’t even use Apple pay
Still impossible
International number ✅
English language ✅
Stations impossible to find, no map???❌
When searching bus stations as named in google maps an impossible list pops up, you have to know that airport is called Lidosta but still which of the long list is it? Search for RIX, nothing.
English language ✅
Stations impossible to find, no map???❌
When searching bus stations as named in google maps an impossible list pops up, you have to know that airport is called Lidosta but still which of the long list is it? Search for RIX, nothing.
Response from developer
Hi! Thank you for the review! The map of the charging stations will be available in the app very soon, various improvements are planned for the app in the coming months and the map will also be available. :) About the airport bus stop - in the app this stop is called "Lidosta, Rīga" (Airport Rīga) - it is also the terminal stop of Riga Airport. Soon, we are also planning improvements in this section (search for stops) - it will definitely help to find stops more easily.
