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Citizens Bank and Trust

Citizens Bank and Trust

Citizens Bank and Trust AL

1.4K ratings
15 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • March 21, 2022
  • April 21, 2026

Features

Developer

Citizens Bank & Trust
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About

Manage your finances on the go with this mobile banking app. Access account balances, transfer funds, pay bills, deposit checks, and send money to others. Securely log in with biometrics and find nearby branches or ATMs.

✓Check account balances and transaction history
✓Transfer funds between accounts
✓Pay bills and view payment schedules
✓Send money with Zelle
✓Deposit checks using device camera
✓Find nearby branches and ATMs
✓Secure login with Touch ID/Face ID
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What users say

Summarized from real user reviews of Citizens Bank and Trust. Based on 1.4K reviews and a 4.9/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Convenient and easy to use
  • 👍Good mobile app with useful features
  • 💳Supports Apple Pay
  • 🤝Excellent customer service

Negative things

  • 🐛Frequent app crashes and login issues
  • 📺Small screen size on iPad
  • 💸Unexpected fees charged
See all reviews

What's New in Citizens Bank and Trust

25.2.0

April 21, 2026

Contains defect fixes and enhancements.

User reviews

Most RecentHighest RatedLowest Rated

Love Citizens Bank & Trust and the app!

Great hometown bank with friendly staff. The app is easy to use which matters when your my age :)
Heather McIntoshHeather McIntosh

Service

I love banking with Citizens Bank. The service is amazing. You actually get to deal with people and not automated service.
bailey852bailey852

Convenient and Easy

A+
WBGillilandWBGilliland

Good app

Been banking with them for over a year and best bank I’ve been with so far! There mobile app and fast balances widget come in clutch! Plus I love that I can add the debit card to Apple Pay! 🍕🫔

Update: after the iOS 18 update, they no longer offer the widget, which was so convenient for me to keep up with my expenses. They need to bring this back ASAP.
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eorona94eorona94

Transfers

This is easy and saves us a lot of trouble. Thank you.
Awesome gamemommaAwesome gamemomma
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User experience

🐞

Reported Bugs

2 issues

App kicks users out after multiple mobile deposits

Bug

Face ID validation issues

Bug
✨

Requested Features

2 requests

Bring back the fast balances widget

Feature

Improve mobile deposit functionality

Feature

FAQ

What can I do with the Citizens Bank and Trust mobile app?

The app allows you to manage your money anytime, anywhere. You can check account balances, search recent transactions, make transfers between your accounts, pay bills, send money to others using Zelle, and deposit checks using your device's camera. It also helps you find nearby branches and ATMs.

Is the Citizens Bank and Trust mobile app secure?

Yes, the app is designed to be fast, secure, and convenient. It offers a secure sign-on experience using Touch ID or Face ID (fingerprint or facial recognition) for enhanced security.

Who is eligible to use the Citizens Bank and Trust mobile app?

The app is available to all Citizens Bank & Trust online banking customers. If you are an existing online banking customer, you can use the mobile app to manage your finances.

How do I find nearby branches or ATMs?

The app includes a 'Locations' feature that allows you to find nearby branches and ATMs using your device's built-in GPS. This makes it easy to access physical banking services when you need them.

Can I deposit checks using the app?

Yes, the app has a 'Deposits' feature that allows you to submit check deposits directly using your device's camera. This eliminates the need to visit a branch or ATM for check deposits.