Citizens Bank Mobile App User Reviews

Customer Experience

Positive experience80.9% of reviews
Neutral5.9% of reviews
Negative experience13.3% of reviews

~ Based on 188 written reviews from the US App Store.

What users say

Is Citizens Bank Mobile App Safe?

Citizens Bank Mobile App appears safe based on user ratings. AppsHunter Safety Score for Citizens Bank Mobile App is 92/100.

This assessment is based on 722 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.6% of ratings point to a safe experience
2.8% of ratings suggest some concerns
5.7% of ratings point to a risky experience

~ Based on 687 App Store ratings for Citizens Bank Mobile App.

Is Citizens Bank Mobile App Legit?

Citizens Bank Mobile App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Citizens Bank Mobile App is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cbnm app rating

I like the app. Much quicker way to do online banking.

Limited Options

I cannot find a way to re-enable my face-Id. The app is very limited about reporting strange charges or completing transactions. I’m also having trouble submitting checks on the app even though I have it enabled.

Easy to use

Makes it easy to keep up with my accounts and know exactly how much I have at any time.

Great app

This app works very well and is easy to use

Banking made easy!

I love this app. I’m able to transfer money between accounts and check balances instantly. This comes in handy when I need to transfer money to my daughter’s account.

Love love love it!!!!

Always easy to see what’s up!

Love C B app

Two thumbs up!

Great App

This app is extremely user friendly and efficient.

Makes checking my debit card use a breeze

I enjoy this handy tool very much. I can check which expenditures have cleared and which are pending in just a matter of moments.

Citizens Bank app

Very user-friendly. I do the majority of my transactions on the app and I am greatly pleased. And the service continues to be great!

CBNM App

It’s easy to use. It’s convenient and simple. No adds to bother me.

App ratings

Awesome very easy to use

Efficiency services always

Efficient services at all times. Seamless transactions.

Mobile App

Easy and convenient

Runs smooth

It runs smooth and you update effectively and efficiently! Love the ease of the app

Not user friendly

This is more confusing to use. Have to navigate to multiple pages to find what used to be on one page before the update. Very disappointing

Not very good

You can’t transfer to other banks and people easily. And know where does it tell me my mobile deposit limit. On another note, I think your staff is extremely rude - especially the Bloomfield, NM branch. If it wasn’t such a pain in the A, I would change banks.

Love love love it!!!!

Always easy to see what’s up!

CBNM App

It’s easy to use. It’s convenient and simple. No adds to bother me.

Awful.

This app is awful. Awful.