Citizens Bank User Reviews

Customer Experience

Positive experience66.7% of reviews
Neutral8.3% of reviews
Negative experience25.0% of reviews

~ Based on 12 written reviews from the US App Store.

Is Citizens Bank Safe?

Citizens Bank-WI appears safe based on user ratings. AppsHunter Safety Score for Citizens Bank is 96/100.

This assessment is based on 1,790 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience
1.5% of ratings suggest some concerns
3.4% of ratings point to a risky experience

~ Based on 1,790 App Store ratings for Citizens Bank.

Is Citizens Bank Legit?

Citizens Bank-WI appears to be a legitimate app. AppsHunter Legitimacy Score for Citizens Bank is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t even open app

After the last update, I can’t even open the app anymore.

Top-notch banking app

Fast loading, easy to use, great features

Outstanding

A better app design could not be accomplished. This Citizens Bank app is so simple to use, and offers so many great services/features. Whomever put this together, really knows their stuff!

App and Service at Citizens Bank

My husband and Inhave banked at numerous banks and we love the small town, personal relationship that we get at Citizens Bank.

In addition to their great service in their branches, their app is better than any other banks app that we have used.

Thank you for all that you offer the community!

Jeff and Marla Anderson
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Great app

Fast loading, easy to use, like the colors

Monthly payments

Would not let me schedule monthly payment

Mobile deposit pain in the a s s

I got a mobile deposit declined because I didn’t write “for mobile deposit only to citizens bank” on the back of the check. My other banks don’t require this. I even checked a box on the back of the check that indicates it was only for mobile deposit.

Meh

Subpar bank and service

Great Bank and App!

Citizens Bank is wonderful and the app works great. It’s convenient to be able to access my information on the go. All the typical features you’d expect are there such as customizable alerts and dashboard. It’s also worth mentioning they have in app chat and the representatives are actually very helpful, kind and they respond in a timely manner.
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Owner of RONGO Trucking Inc

Very pleasurable experience doing everyday banking tasks. The staff at the East Troy branch in Piggly Wiggly is especially nice to me and great to work with,
Thanks everyone,
Ronald G Pyne (Owner)

User friendly

I love the new app! So much easier to navigate, clean look, nice upgraded functionality.

So good!

Love the new app! Works great