My Banking Branch
I’m a new customer to Citizen First Bank; since October of 2025 and I enjoy checking to make sure that everything lines up with my checkbook.
I also am able to check for any possible suspicious activity that doesn’t look right on my checking account; by logging into my Citizens First Bank Application on my iPhone and checking to make sure everything looks right.
I have been a very satisfied customer using this app and I would highly recommend this service to anyone looking for an opportunity to get involved using Citizens First Bank because I don’t think you would disappointed by the services they provide.
I also am able to check for any possible suspicious activity that doesn’t look right on my checking account; by logging into my Citizens First Bank Application on my iPhone and checking to make sure everything looks right.
I have been a very satisfied customer using this app and I would highly recommend this service to anyone looking for an opportunity to get involved using Citizens First Bank because I don’t think you would disappointed by the services they provide.
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Holds money too long
Almost impossible to add an external account for transfers. They hold your money several days before adding to your account.
Question
Very comprehensive app! Is biometrics (Face ID) currently available?
Another Bad Villages Company
This bank sucks. They aren’t open the bare minimum normal business hours. The atms are always out of order. The debit card limits are laughable. Forget about being able to pay rent without having to go into a branch. Did I mention they aren’t even open regular business hours. Forget the customer friendly hours most banks are open. You can’t tap to pay. The app doesn’t work a lot of the time either. There have been several times I can’t see my balance. Just another business the villages failed at, alongside restaurants.
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Very useful customer service representative
Customer service is very poor and useless
Efficient!!
The Sumter Landing location has always treated my wife and I with much patience and respect, necessary, due to age and computer ignorance. Started with Andrea, then more recently, Meagan Watson. THANK YOU !!!
Great app
The issue is you have to go to each individual statement instead of them being easily visible to each account. It would be great if they would show 12 months worth at a time for each account
Poor on-line deposit feature
The on-line deposit feature is poorly implemented. The camera focus area randomly shrinks and expands, particularly on the back side of the check, resulting in having to deposit checks at the bank. This is very poor compared to other banks I have used. They should license the technology from a real bank. Also, the detail of transactions is much less than what other banks provide.
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Smooth Operation
This banking system has it all and is easy to use.
Stop Instant Biometrics
I like this app but …
The “improved login flow for those using biometrics” touted in version 2024.4.0.1 make it a challenge to use the Quick Balance feature, as the app sees my face *instantly* and logs me in. The only way to use Quick Balance just to see if a payment has cleared, is to tap the app’s icon while simultaneously turning the phone to the side so it can’t see me face … and then once the biometric login has failed, then swiping down to use QB.
Please give us back the widget so I can check my balance without having to open the app at all … AND/OR let us tap a FaceID icon when opening the app to initiate the biometric login, rather than having it initiate automatically.
The “improved login flow for those using biometrics” touted in version 2024.4.0.1 make it a challenge to use the Quick Balance feature, as the app sees my face *instantly* and logs me in. The only way to use Quick Balance just to see if a payment has cleared, is to tap the app’s icon while simultaneously turning the phone to the side so it can’t see me face … and then once the biometric login has failed, then swiping down to use QB.
Please give us back the widget so I can check my balance without having to open the app at all … AND/OR let us tap a FaceID icon when opening the app to initiate the biometric login, rather than having it initiate automatically.
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Customer charge
Disappointed that I opened a new account and was charged $15.00 to transfer in $100,000.
Taints me from transferring more money from my Michigan acct. for Citizens bank to charge me a fee and loan out my money!!
Taints me from transferring more money from my Michigan acct. for Citizens bank to charge me a fee and loan out my money!!
Best bank
Keeping the small town old school banking alive
Great app
The only reason I rated it a 4 is because you have to go to each individual statement instead of them being easily visible to each account. It would be great if they would show 12 months worth at a time for each account
Cheap
Cheap soon will leave pilot9692
Review
Fantastic bank
Great Bank
My husband and I have been with your bank for a year now and are so happy we picked you! Your friendly tellers and accessibility to ATM machines are incredible! Always quick getting you in and out of bank! Would recommend to all!!
App virtually never works
50% of the time I open the app it doesn’t even open, and the 50% when it does open 90% of those times it doesn’t load the app virtually never works I can almost never check my balance or even open the app fix it or I will find a new bank
Mobile banking
This app is so easy to use!
Cathleen
As much as I wanted to have. Small town bank - this is just too far behind in technology. The fact that I have to have a delegate app for each account AND my debit card is beyond ridiculous. I am in the process of changing banks.
Also - when writing this review - I have no idea what is being said as it is typing white letters in a white screen.
I would rate you a zero if I could.
Also - when writing this review - I have no idea what is being said as it is typing white letters in a white screen.
I would rate you a zero if I could.
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The Review
I love the customer service and the Staff at this bank!! I changed about a year ago and I couldn’t be happier!!
