Fantastic
There’s about 50 of us came over to Frankfurt for work, our company found this place and it’s a gem 💎 great little place, next to the river. Clean and very convenient. Staff are very helpful and we been here over two months and there’s no big issues. We will be back here soon no doubt about it 🫰🏽
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Very easy and love city Pop
Love city Pop and the App very easy to used and user friendly
App not working
I tried to log onto City Pop app and it does NOT work. It is forever stuck in reboot mode. Upon attempting to log into the app, it said that I needed to update to the latest version which I did. But it still does not work. My phone is also on the latest iOS version so there is no reason why this app shouldn’t be working. There is definitely a major IT problem at City Pop.
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Lots of Challenges & Opportunities
City Pop is a great concept. Locations are generally good, but the level of customer service is NOT GOOD. Examples:
- App: does not always work for checking in. Everything is based on the app. You have a problem, submit a support ticket on the app. This includes such things as apartment not clean upon check in, common halllways dirty thus will track in dirt to apartment, some gym equipment not working, expresso machine does not have PODs that fit the machine available for sale in the same city,
- Reponses to issues: We will alert housekeeping, maintenance, do a search for pods you're on youre own. Nothing was resolved. Ref expresso machine, why does City Pop have expresso maching in apartment if no pods are available for purchase in that city??
- On positive side, location is good for transportation, grocerty stores, short term rental concept is good.
- App: does not always work for checking in. Everything is based on the app. You have a problem, submit a support ticket on the app. This includes such things as apartment not clean upon check in, common halllways dirty thus will track in dirt to apartment, some gym equipment not working, expresso machine does not have PODs that fit the machine available for sale in the same city,
- Reponses to issues: We will alert housekeeping, maintenance, do a search for pods you're on youre own. Nothing was resolved. Ref expresso machine, why does City Pop have expresso maching in apartment if no pods are available for purchase in that city??
- On positive side, location is good for transportation, grocerty stores, short term rental concept is good.
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Citypop MILANO
servizi di pulizia scarsi, sporcizia dappertutto nel corridoio, negli ascensori, piante sporche di polvere.
Inexistant client service
If you have a request that is not programmed in the application, you won’t get a proper follow up for your request whether is positive or negative. Vey frustrating to communicate only on the app. The telephone assistance is as well very limited if you get the chance of being picked up. Very disappointing.
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They don‘t pay back deposit
The App itself works ok. As a key for the doors I would only use it as a Backup.
But citypop doesn‘t give back the deposit, it is a shame.
But citypop doesn‘t give back the deposit, it is a shame.
Unresponsive app
It won’t let me remove or change my profile image. It keeps buffering, I’ve left the app open for a few minutes on several occasions but it never loads when I upload a photo.
Nicht seriös
Seid Monaten gibt es keine Bilder in der App.
Das öffnen der Türen und co funktioniert nicht richtig.
Sehr schlecht entwickelt
Das öffnen der Türen und co funktioniert nicht richtig.
Sehr schlecht entwickelt
App non-functional, Support non-existent
I am set to be staying with city pop starting tomorrow - though based off my experience with the app, I am quite concerned. Half of the time, the app won’t even load. When I originally tried to pay for the “pop” it wouldn’t process the payment for close to a month before i was finally able to get through. Being that I need to check in tomorrow and the app won’t even open, I don’t know what to do. Also, there is not a single email or phone number to contact for support, so I had to resort to leaving a poor review on the app as I feel thats the only way I could get through to a real person. If the app were fixed or i received some support I would be happy to change this review from one star - but right now, that seems like a generous score for this useless app.
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Lack of security
The app works fine, but it is not possible to lock it with Face ID or even a code. This seems a very poor design choice considering that with the app you can enter the apartment.
Idioma
No sé cómo poner la app en español y no sé cómo comunicar con alguien para una duda
Change language
How can i change language to english!?
Error
Application is not working on iPhone 15 pro max
CP
Easy and fast. Well done!
So Cool!!
Great concept, beautiful apartment and easy services management thanks to the app!! Congrats City Pop
Great App🔝🔝🔝
Looking for Milan!!!!
Does not work
In the lates iOS version 17.0.3 the app does not open a more in my iPhone 15 plus. Let’s hope for a fix…
Response from developer
Dear macler12, We're sorry to hear that our app isn't working on your iPhone 15 Plus with iOS 17.0.3. We take this seriously and want to get it fixed for you. Have you tried deleting the app and reinstalling it? Sometimes that helps. Could you tell us more about what happens when you try to open the app? The more details we have, the quicker we can solve the problem. We're working to make sure you have a better experience soon :) Warm regards Mat Customer Service Team, City Pop AG
Worse than useless
Check-in features not working. Actually nothing is working
Response from developer
Dear olanordmannnn, We're really sorry to hear that you're having trouble with the check-in features and other parts of our app. We take your concerns seriously and want to fix this as soon as possible. Have you tried deleting the app and reinstalling it? Sometimes that can fix issues. If that doesn't work, our support team is ready to help you out. We want to make sure you have a better experience with us moving forward :) Best, Melanie Customer Service Team, City Pop AG
Poor communication, avoid Altstetten!
The other review is correct - these flats are sweat boxes in the summer. Also their communication is terrible. Once they contacted me to ask about a repair in the flat from the previous tenant, and sent someone without waiting for a response, so I didn’t know why they came and turned them away. They then told me their housekeeping reported scratches on the kitchen mirror - completely false, with no evidence or verification for me, and they are taking away my deposit and not responding either to my messages or to calls on the helpline. Avoid if you can, they are either inept or scammers!
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