Disastrous app
The tours are fine but this app is horrendous. Resets whenever you exit app, doesn’t update your location as you move, no great value added. We used this app a year ago and it’s as bad now as it was then
Don’t waste your money!
Impossible waste of time and
money to navigate! Never was able to even use our tickets. Went by Tuk Tuk instead!
money to navigate! Never was able to even use our tickets. Went by Tuk Tuk instead!
NEVER EVER book Madrid CITY TOUR BUS!
You will have to wait 45-60 mins even in the highest season! The drivers keep skipping the stops for stupid reasons and you will have to wait until the next or sometimes next two buses. The worst ever tour service in my whole life! You’re warned!!!
Pathetic waste of MB
Don’t waste your time. This app is pathetic. Does not work, can’t even proceed past the landing page. Garbage is putting it lightly. Developers need to loose their job and the company needs to be absolved.
Worst map app i have ever had
The app is SUPPOSED to show you where all the bus tour buses are and where the stops are. IT DOES NONE OF THAT. It shows you a static map of the routes with a vague marker of where the stops are. It does NOT show you where you are relative to the stop. It does NOT show you the address or direction to get to the stop you want to get on the bus. The paper map was infinitely more useful than the app and that says a lot. STAY AWAY FROM THIS SCAM
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Worst service in Madrid
Maps do not work bus overloaded and very few stops and worst service ever
Terrible for CDMX
Did not work. A kind tourist at the bus stop informed me that you have to use an entirely different app to purchase a ticket, otherwise I would have missed the bus entirely. Once you are on the bus the tour is great.
App Not User Friendly
The app is not user friendly. I had to click through the same screen to get to the routes. But there was no live tracking of buses, just an estimated time frame of arrival. Locations are also vague as to where they’ll be picking up.
Can you confirm the app does not work and customer service is terrible
Avoid at All Costs: City Tours Worldwide Madrid is a Complete Disaster and a Total Rip-Off!
If I could give this pathetic excuse for a tour company zero stars—or better yet, negative stars—I absolutely would. City Tours Worldwide Madrid is nothing short of a fraudulent nightmare, preying on unsuspecting tourists with their broken, worthless app and utterly incompetent service. Just like that scathing review from a year ago that nailed it perfectly, this garbage app STILL doesn’t work in 2025! No live updates on bus locations? Forget it. Bus stops? Non-existent in their glitchy, outdated system. It’s like they built this thing in the Stone Age and forgot to update it ever since. I wasted hours standing in the blistering Madrid heat, staring at a blank screen, while their so-called “tours” vanished into thin air. What a joke!
And don’t even get me started on their customer “service”—if you can call it that. These rude, brain-dead morons are the epitome of uselessness. I called them multiple times, only to be met with condescending attitudes, scripted nonsense, and zero actual help. They couldn’t care less about your problems; they’re probably too busy counting the money they stole from you. It’s infuriating how they dismiss complaints like you’re the idiot for expecting basic functionality. This isn’t service; it’s straight-up hostility!
Do yourself a massive favor and steer clear of City Tours Worldwide Madrid like the plague. They’re a scam artist operation that deserves to go bankrupt. Choose literally ANY other company—heck, walking aimlessly would be more reliable and enjoyable. Save your time, money, and sanity; these clowns aren’t worth a single euro. Absolute trash!
If I could give this pathetic excuse for a tour company zero stars—or better yet, negative stars—I absolutely would. City Tours Worldwide Madrid is nothing short of a fraudulent nightmare, preying on unsuspecting tourists with their broken, worthless app and utterly incompetent service. Just like that scathing review from a year ago that nailed it perfectly, this garbage app STILL doesn’t work in 2025! No live updates on bus locations? Forget it. Bus stops? Non-existent in their glitchy, outdated system. It’s like they built this thing in the Stone Age and forgot to update it ever since. I wasted hours standing in the blistering Madrid heat, staring at a blank screen, while their so-called “tours” vanished into thin air. What a joke!
And don’t even get me started on their customer “service”—if you can call it that. These rude, brain-dead morons are the epitome of uselessness. I called them multiple times, only to be met with condescending attitudes, scripted nonsense, and zero actual help. They couldn’t care less about your problems; they’re probably too busy counting the money they stole from you. It’s infuriating how they dismiss complaints like you’re the idiot for expecting basic functionality. This isn’t service; it’s straight-up hostility!
Do yourself a massive favor and steer clear of City Tours Worldwide Madrid like the plague. They’re a scam artist operation that deserves to go bankrupt. Choose literally ANY other company—heck, walking aimlessly would be more reliable and enjoyable. Save your time, money, and sanity; these clowns aren’t worth a single euro. Absolute trash!
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I’d give zero if I could
Pointless app. Buses disappear. Tracking is not in real time. Doesn’t move your position as you move. Absolutely waste of time and energy
Doesn’t work. Doesn’t display map
Utterly useless app. After attempting to select the city, I can only see a white empty screen. Reinstalled multiple times. Why make an app when you could have a website?
Give it a chance
I was a little suspect at first, but after speaking with one of the ticket attendants on the bus, used the app to purchase my tickets with a discount. I got a confirmation straight away with my tickets. Only downside is that your tickets can’t be store in the app, so we had to get out the paper QR codes receipt every time we embarked. The app itself was brilliant in Barcelona. It told us exactly where the busses were so we could see when the next one was due to arrive (granted on occasion I had to exit the app and reload it (I’m on iPhone 16pro - for anyone questioning a tech issue). I’d like to see more from the app on the different stops, sharing links to the attraction to provide more information. I also felt that the stops were quite a way from some of the attractions, with it not giving any indication as to where the attraction was in relation to the stop.
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Does not work
Does not track buses, don’t bother
Used in Barcelona
I downloaded the app, purchased tickets on it and used throughout the day. Tours were great, we managed to do both coloured routes in a day in Barcelona, tours came with a map and headphones, so we felt like it was decent value. The app worked pretty well, showed my location and the location of buses, it was a little laggy, don’t expect it to be anything close to the maps already on your phone, I did have to close the app and reopen a couple of times to force it to update, and it drained my battery pretty quick, but honestly it wasn’t as bad as other reviews state, and was very useful for us. Buses got very packed just before lunch and then around 4/5pm when everyone was headed back so bear that in mind.
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Don’t use this app
-10
Don’t Use
Not sure if it’s the app or the City Tour bus service but don’t waste time or money with them. We unfortunately spent a lot of time looking at the app to see when buses would be arriving and the wait times were WAY off. Some buses would skip pickup locations. We would also see multiple other bus services come to pickup locations 2-3 times before a City Tour bus would arrive. Wish we would have chosen Big Bus. Tuesday - July 8th, 2025.
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Absolutely useless
Wouldn’t even load!!
About as useful as a chocolate teapot
City: Tangier
It doesn’t provide the location of the buses.
The feeling of waiting at a bus stop not knowing when a bus is going to arrive must be a little bit like a dog waiting for their owner to return.
Deeply unpleasant.
It doesn’t provide the location of the buses.
The feeling of waiting at a bus stop not knowing when a bus is going to arrive must be a little bit like a dog waiting for their owner to return.
Deeply unpleasant.
No Apple Pay
Advertised as having Apple Pay. Does NOT have Apple Pay.
Horrible app (DON’T DOWNLOAD)
This app is completely not. Efficient and not helpful what so ever. It is extremely outdated. And I wish we went with a better and more effective company.
