Brilliant
CityBee Descriminates against Israeli passport holders!
The app is incredibly glitchy, and the identity verification process repeatedly failed. We had to call customer service six times just to get through registration. After they finally accepted our U.S. driver’s license, we reached the passport verification step - only to discover that CityBee does not accept an Israeli passport.
This is unacceptable and discriminatory. I travel internationally with this passport, and governments and border authorities around the world recognize Israel and accept Israeli passports. Yet somehow CityBee’s verification system simply excludes Israeli passport holders.
Whether this is a deliberate policy or an unbelievably poorly designed verification system, the result is the same: Israeli customers are prevented from using the service because of their nationality/passport.
Two hours wasted, six calls to customer service, and still no account. Absolutely terrible experience.
Response from developer
We’re sorry to hear about the difficulties you experienced during registration and understand how frustrating this must have been. Just to clarify, CityBee does accept Israeli passports and other valid Israeli documents. In this case, the document provided was temporary/provisional, which our verification process unfortunately cannot accept. If you have any additional comments or questions, please reach out to our Customer Support team and we’ll be happy to help.
Amazing service
What a convenient way to move around
Impossible to use it again
Now I wanted to use but it is a nightmare to update phone number.
It’s not 1996, it’s 2026 and you keep asking to send email in order to update the phone number.
If you are traveling from another country and had old Citybee account you are out of luck. You can’t update it and you can’t create a new one because the driver’s license is still associated with the old account.
Terrible design. Extreme waste of time and horrible customer experience.
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear that updating your phone number and accessing your account turned into such a frustrating experience. We understand how inconvenient this can be, especially when you’re trying to use the service after a long break. We’d like to investigate this further and help you regain access as quickly as possible. Please contact us at info@citybee.lt, and our team will assist you. We’ll also share your feedback internally to help improve the experience.
