Impossible to use it again
Now I wanted to use but it is a nightmare to update phone number.
It’s not 1996, it’s 2026 and you keep asking to send email in order to update the phone number.
If you are traveling from another country and had old Citybee account you are out of luck. You can’t update it and you can’t create a new one because the driver’s license is still associated with the old account.
Terrible design. Extreme waste of time and horrible customer experience.
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear that updating your phone number and accessing your account turned into such a frustrating experience. We understand how inconvenient this can be, especially when you’re trying to use the service after a long break. We’d like to investigate this further and help you regain access as quickly as possible. Please contact us at info@citybee.lt, and our team will assist you. We’ll also share your feedback internally to help improve the experience.
First class
SMS verification
This situation is quite frustrating, as it leaves me without a reliable way to complete verification. I would strongly recommend improving the verification system by making it more flexible and dependable. For example, it would be helpful to expand beyond SMS and include alternative methods such as authenticator apps, backup codes, or other secure verification options.
Enhancing the system in this way would greatly improve the user experience and prevent similar issues in the future.
Fenomenal
Exceptional customer service
During my rental I realised that I have choose a wrong option, which end up costing me more money. Customer assistance Saule was very kind, supportive and helpful in assisting me and finding the best solution to sort this problem.
Very grateful and thankful.
Сервіс
Завжди надсилають повідомлення якщо ти відійшов від машини та не зачинив її .
Ужасные операторы и понимание
Impossible to register
No Help Screen
Response from developer
Thank you for your feedback, and we apologize for the inconvenience. Please contact us at info@citybee.lt, our CS and IT specialists will do their best to resolve the issue as quickly as possible.
Unable to sign up
Response from developer
Sorry for the inconvenience! While we’re an EU-focused business, we support most phone numbers— but some providers may have issues. We can quickly fix this—just call us, email info@citybee.lt, or reach out via live chat in the app!
I used CityBee many times before, mostly in Vilnius. Recently, they have changed their policies, and
Phobia is a disease
Citybee в черный список
Road charge for cargo
Response from developer
Thank you for your feedback. In countries where the vignette is not included, users are required to purchase it themselves. Please feel free to contact us at info@citybee.lv, and we’ll be happy to answer any additional questions you may have.
Works well for me as foreigner
Thanks team!
