Brilliant
Best service I’ve ever used cheap simple but outstanding value and great quality car I have the VW’s Everytime I come to Lithuania and it’s brilliant
CityBee Descriminates against Israeli passport holders!
I spent two hours trying to register for a CityBee account, and the entire process was a nightmare.
The app is incredibly glitchy, and the identity verification process repeatedly failed. We had to call customer service six times just to get through registration. After they finally accepted our U.S. driver’s license, we reached the passport verification step - only to discover that CityBee does not accept an Israeli passport.
This is unacceptable and discriminatory. I travel internationally with this passport, and governments and border authorities around the world recognize Israel and accept Israeli passports. Yet somehow CityBee’s verification system simply excludes Israeli passport holders.
Whether this is a deliberate policy or an unbelievably poorly designed verification system, the result is the same: Israeli customers are prevented from using the service because of their nationality/passport.
Two hours wasted, six calls to customer service, and still no account. Absolutely terrible experience.
The app is incredibly glitchy, and the identity verification process repeatedly failed. We had to call customer service six times just to get through registration. After they finally accepted our U.S. driver’s license, we reached the passport verification step - only to discover that CityBee does not accept an Israeli passport.
This is unacceptable and discriminatory. I travel internationally with this passport, and governments and border authorities around the world recognize Israel and accept Israeli passports. Yet somehow CityBee’s verification system simply excludes Israeli passport holders.
Whether this is a deliberate policy or an unbelievably poorly designed verification system, the result is the same: Israeli customers are prevented from using the service because of their nationality/passport.
Two hours wasted, six calls to customer service, and still no account. Absolutely terrible experience.
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Amazing service
Karolis was very helpful in resolving my registration issues. I was able to easily register and upload my driver's license, which was instantly approved. The app itself needs no explanation- one of the most helpful transportation services in the Baltics!!
What a convenient way to move around
Amazing service! It’s private, cheap and extremely convenient 👍❤️👍
Impossible to use it again
I haven’t used this service for couple years because I didn’t travel.
Now I wanted to use but it is a nightmare to update phone number.
It’s not 1996, it’s 2026 and you keep asking to send email in order to update the phone number.
If you are traveling from another country and had old Citybee account you are out of luck. You can’t update it and you can’t create a new one because the driver’s license is still associated with the old account.
Terrible design. Extreme waste of time and horrible customer experience.
Now I wanted to use but it is a nightmare to update phone number.
It’s not 1996, it’s 2026 and you keep asking to send email in order to update the phone number.
If you are traveling from another country and had old Citybee account you are out of luck. You can’t update it and you can’t create a new one because the driver’s license is still associated with the old account.
Terrible design. Extreme waste of time and horrible customer experience.
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First class
Compared to the onerous and bureaucratic car hire system in the Uk - this was like heaven!! Highly recommended.
SMS verification
I am experiencing an issue with the verification process. I am not receiving the SMS verification code, which prevents me from accessing my account. The support team attempted to help by sending a code via email, but unfortunately, that code does not work either.
This situation is quite frustrating, as it leaves me without a reliable way to complete verification. I would strongly recommend improving the verification system by making it more flexible and dependable. For example, it would be helpful to expand beyond SMS and include alternative methods such as authenticator apps, backup codes, or other secure verification options.
Enhancing the system in this way would greatly improve the user experience and prevent similar issues in the future.
This situation is quite frustrating, as it leaves me without a reliable way to complete verification. I would strongly recommend improving the verification system by making it more flexible and dependable. For example, it would be helpful to expand beyond SMS and include alternative methods such as authenticator apps, backup codes, or other secure verification options.
Enhancing the system in this way would greatly improve the user experience and prevent similar issues in the future.
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Fenomenal
Tengo sueños húmedos.
Exceptional customer service
I had issues with my account and couldn’t secure the car. The customer service was extremely helpful and knowledgeable.
During my rental I realised that I have choose a wrong option, which end up costing me more money. Customer assistance Saule was very kind, supportive and helpful in assisting me and finding the best solution to sort this problem.
Very grateful and thankful.
During my rental I realised that I have choose a wrong option, which end up costing me more money. Customer assistance Saule was very kind, supportive and helpful in assisting me and finding the best solution to sort this problem.
Very grateful and thankful.
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Сервіс
Дуже прекрасний сервіс !
Завжди надсилають повідомлення якщо ти відійшов від машини та не зачинив її .
Завжди надсилають повідомлення якщо ти відійшов від машини та не зачинив її .
Ужасные операторы и понимание
заблокировали аккаунт изза того что привязали какую то карту непонятную и я не смог получить разблокировку сказали что это уязвимость нашли 😂 а я ниче не делал я даже незнал что и как пользоваться оплатой а уже в блоке, поддержка не разблокирует меня , сказали что не будут идиоты
Impossible to register
When you try to register and ad drivers license info, the app crashes. iPhone 14 Pro, iOS 26
No Help Screen
The app will not allow me to get to the help screen. Closed app, turned off phone and no help
Unable to sign up
I am an American with an American phone number. The app doesn’t send verification codes to American phone numbers so it’s not possible to sign up….
I used CityBee many times before, mostly in Vilnius. Recently, they have changed their policies, and
Discriminatory Policies
Phobia is a disease
Thanks for reducing Russian language in the app.
Citybee в черный список
Раз уж так демонстративно : нам русскоязычные клиенты не интересны , то и удаляем вас друзья ! PokaDosvidanie
Road charge for cargo
Why do I have to pay a road charge for a cargo truck? Does the next person renting it has to do the same on the same day? That is ridiculous and this practice should stop.
Works well for me as foreigner
No hidden cost. Super functional.
Thanks team!
Thanks team!
Esta malísimo
No puedo subir mi carnet, la aplicación me pone que el país emisor (España) no está en la lista, aunque lo encuentro. Cuando intento contactar con soporte, me dicen que tengo que conectar a un wifi lugareño, sin embargo en su mapa aparezco bien. Los desarrolladores lo han hecho tan complicado, que tras intentar subirlo 5 veces ya no tengo ganas de usar sus servicios y lamento el tiempo perdido. Hay otras empresas de carsharing donde lo han hecho todo mucho más simple y donde pensaron en la experiencia del usuario.
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