Very disappointed
The recent change in shuttle pick-up and drop points has caused significant inconvenience for many residents in our area. The new stop is 4.5 km from my home, and there is no reliable auto or local transport available nearby. As a result, reaching the pick-up point and getting home from the drop location has become extremely difficult. Such major changes should not be implemented without prior notice or consideration of commuters' convenience. Please consider restoring the previous stop or routing at least a few shuttles through our area.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
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Declining service quality and ineffective customer support
Customer support has now been completely moved to in app, which mostly redirects to an automated agent with very limited support options, and the process has good number of bugs
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
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It’s convenient but a lot of things has to be improved
I had a frustrating experience with CityFlowBus due to a lack of clarity and flexibility in their service.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
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Stupid app forcing continuous location sharing
The recent update of forcing to share the location continuously in the background. Whose ever design decision is that is pathetically dumb. The app is as bad as their service if not worse.
Misleading “Unlimited” Package Information
The so-called “Unlimited” package is highly misleading. In reality, you are restricted to just one ride per time slot (shift), which defeats the whole purpose of calling it “unlimited.”
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
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