Cancellation
Very poor bus service. When you book a ticket, they do not show the expected arrival time. The expected arrival time is displayed only after the booking is completed. Many times, the expected arrival is much later than expected, so we have to reschedule. Often, rescheduling is not possible because the buses are already running at full capacity, and even those buses are delayed. As a result, we are left with no option but to cancel the booking.
According to the policy, if the cancellation is made more than 30 minutes in advance, a refund should be provided. Since the expected arrival time itself is delayed by more than 30 minutes, the refund should be issued. However, they refuse to give any refund. No matter how many calls or messages you send, there is no resolution to this issue.
The app should display the expected arrival time before the booking is confirmed. Many people face the same problem, and it feels like they are unfairly taking customers’ money without providing proper service.
According to the policy, if the cancellation is made more than 30 minutes in advance, a refund should be provided. Since the expected arrival time itself is delayed by more than 30 minutes, the refund should be issued. However, they refuse to give any refund. No matter how many calls or messages you send, there is no resolution to this issue.
The app should display the expected arrival time before the booking is confirmed. Many people face the same problem, and it feels like they are unfairly taking customers’ money without providing proper service.
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Reliable, Flexible & Great Service
I have been using Citiflo services for more than a year now, and my experience has been really good. The customer support team is very helpful and responsive. I especially appreciate the flexibility to change buses according to my schedule, which makes travelling much more convenient. Overall, a reliable and hassle-free service.
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Buses running without permit. Me nd copassengers have to leave after traffic police stopped the bus
There buses are running without permit. I was travelling from Noida to Gurgaon and just before botanical garden few people boarded the bus. There bus was not permitted to ride. After few minutes my bus was stopped by traffic police and everyone asked to leave as my bus was also running without permit.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
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Bad experience
My experience with Cityflo was extremely disappointing. I had booked a bus and reached the boarding point on time, but no bus arrived at the scheduled time. There was no bus number or contact number available at the pickup point, so I had no way to get any updates.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
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A Dangerous Manipulator
These operator is the best manipulator in the market, since the day they they have wiped out Ubar from the convenience bus services by conniving with the mantris. Now they are manipulating travellers choices by forcing double bookings , and misguided bookings. They are behaving as if there’s no tomorrow. They have become such a manipulator that the travellers are supposed to record the whole booking process, to safeguard themselves. Indians always loved to use Indian startups and used them gleefully, but not at the cost of manipulations. Neither the mantri nor this cheater manipulator can roost the market forever. I APPEAL ALL THE TRAVELLERS TO BE BEWARE OF THIS BIG CHEATER AND MANIPULATOR. Anyone, agreeing with me, please nod my view.
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