Buses running without permit. Me nd copassengers have to leave after traffic police stopped the bus
There buses are running without permit. I was travelling from Noida to Gurgaon and just before botanical garden few people boarded the bus. There bus was not permitted to ride. After few minutes my bus was stopped by traffic police and everyone asked to leave as my bus was also running without permit.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
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Bad experience
My experience with Cityflo was extremely disappointing. I had booked a bus and reached the boarding point on time, but no bus arrived at the scheduled time. There was no bus number or contact number available at the pickup point, so I had no way to get any updates.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
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A Dangerous Manipulator
These operator is the best manipulator in the market, since the day they they have wiped out Ubar from the convenience bus services by conniving with the mantris. Now they are manipulating travellers choices by forcing double bookings , and misguided bookings. They are behaving as if there’s no tomorrow. They have become such a manipulator that the travellers are supposed to record the whole booking process, to safeguard themselves. Indians always loved to use Indian startups and used them gleefully, but not at the cost of manipulations. Neither the mantri nor this cheater manipulator can roost the market forever. I APPEAL ALL THE TRAVELLERS TO BE BEWARE OF THIS BIG CHEATER AND MANIPULATOR. Anyone, agreeing with me, please nod my view.
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Disappointed, grateful, and exhausted
started using cityflo since the last 1 yr. 4 times the bus went before time with no update, 3 times the bus came after 20 minutes or more (even if it was origin stop), at least 6 times bus number changed at the last moment and twice the entire time changed (from 5 to directly 6)
quick math: at least once every month (note that there are 15-20 working days in a month) there was something up. I’m not going to lie, this is one of the BEST services in the city - hands down, but the moment a competition enters, it’s game over for CityFlo. Ps. Mylo is worse tho lol
quick math: at least once every month (note that there are 15-20 working days in a month) there was something up. I’m not going to lie, this is one of the BEST services in the city - hands down, but the moment a competition enters, it’s game over for CityFlo. Ps. Mylo is worse tho lol
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Very disappointed
The recent change in shuttle pick-up and drop points has caused significant inconvenience for many residents in our area. The new stop is 4.5 km from my home, and there is no reliable auto or local transport available nearby. As a result, reaching the pick-up point and getting home from the drop location has become extremely difficult. Such major changes should not be implemented without prior notice or consideration of commuters' convenience. Please consider restoring the previous stop or routing at least a few shuttles through our area.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
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Declining service quality and ineffective customer support
Customer support has now been completely moved to in app, which mostly redirects to an automated agent with very limited support options, and the process has good number of bugs
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
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It’s convenient but a lot of things has to be improved
I had a frustrating experience with CityFlowBus due to a lack of clarity and flexibility in their service.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
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Stupid app forcing continuous location sharing
The recent update of forcing to share the location continuously in the background. Whose ever design decision is that is pathetically dumb. The app is as bad as their service if not worse.
Misleading “Unlimited” Package Information
The so-called “Unlimited” package is highly misleading. In reality, you are restricted to just one ride per time slot (shift), which defeats the whole purpose of calling it “unlimited.”
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
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Pathetic driver behaviour
I have been using cityflo since past 3 weeks, the buses are not clean, small uncomfortable seats. On top of that most of the time shuttle arrives late at the pick up point and obviously that delays the drop off of the time. Initially the drivers were stopping near to the office location but now they are stopping at the drop off point and which is totally when i used to travel from uber shuttle they used to stop the shuttle wherever we want as the customer and obviously the drop off arrives on the already assigned route i am not asking the bus driver to drop me off to the office , the drop off that i ask the driver its ln the same route whcih is already assigned route by cityflo
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Wrong bus stop + worst customer support
My bus was suppose to arrive at the bus stop at 6:54 and I had reached the assigned stop by 6:30 (I did compare the stop with images) yet I called the customer support stating I don’t think this is the correct stop please confirm. The customer support guy was so lazy did not check anything and said yes you are in the correct stop. And when the bus did not stop at the assigned stop they have nothing but “sorry”. I’m stuck in the middle of such busy road and no way to go home because I had already taken a cab to reach the assigned bus stop so no public transport was around. All they could do is refund the money in their “Wallet” or reassign a new bus at a different spot for which i have to again take a cab with my own money.
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No flexibility on timings or refunds on their delays
They do not refund if they delay the ride by 30 minutes or so. The pass clearly says “However, it accommodates any flexibility that your work schedule might demand. You can reschedule your ride anytime you want, and get trips refunds if you're not travelling.” But they DO NOT allow you to change your evening rides to next mornings so no flexibility. Customer service calls are a joke because they don’t want to hear you so it’s baseless time consuming call with no query being resolved and leaving you agitated. I’m not waiting at the bus stop since 5pm till 5.55pm just for a delayed service.
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A great service, if you get a seat
I have been using Cityflo for many years now. It is in of the good options that has come up to help travellers get to work at a reasonable fare with good comfort and systems. However off late getting a seat in the bus is more difficult than booking a train ticket from the irctc site.
You have to relentlessly be glued to the app to see when a seat opens up and that too you will be able to if you are faster than your competitors.
So unless there are more buses introduced one cannot rely on the services for the long term.
As mentioned earlier it’s a great service with good management, but at the end of the day a seat on the bus matters the most.
You have to relentlessly be glued to the app to see when a seat opens up and that too you will be able to if you are faster than your competitors.
So unless there are more buses introduced one cannot rely on the services for the long term.
As mentioned earlier it’s a great service with good management, but at the end of the day a seat on the bus matters the most.
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Worst service ever
I had an extremely disappointing experience with Cityflo, and as a paying customer, I feel compelled to speak up.
I booked a ride at 7:46 PM with an ETA of 8:08 PM. I reached the stop at 7:53 PM, well ahead of time. Despite that, the bus arrived and left without waiting for all passengers to board. I have a 15-ride prepaid package, yet I was left stranded. According to their policy, the bus only waits 90 seconds—that’s not even enough for someone to get to the door, especially if the stop is busy.
What’s worse is that there’s no option to contact the driver directly. In an app-based service, this should be a basic feature. The helplessness of not being able to communicate with the person operating the bus is incredibly frustrating.
Then comes their cancellation policy, which is beyond unreasonable. You cannot cancel a ride unless you upgrade your plan, meaning you have to pay extra just to cancel something you already paid for. This feels like a money trap, not a convenience.
The timings are never reliable. Sometimes the bus arrives much later than the ETA, and at other times, it comes early and leaves before schedule. There’s no consistency, making it very hard to depend on Cityflo for daily commute.
The worst part? This was the last bus of the day. And Cityflo didn’t care how I would reach home. There was no assistance, no alternate arrangement, and not even a message of concern.
What if someone has no option but Cityflo to get home safely? This kind of service is careless and dangerous, especially in a city where commuting late hours can be risky.
Eventually, I had to fight with customer care just to get my money refunded. No proactive help. No ownership. Just robotic responses.
Final Thought:
Cityflo may look polished as an app, but their policies, response, and attitude toward customers are unacceptable. If you’re planning to depend on them—be ready to be stranded without warning.
They seriously need to rethink how they treat paying customers. Until then, I wouldn’t recommend it to anyone.
I booked a ride at 7:46 PM with an ETA of 8:08 PM. I reached the stop at 7:53 PM, well ahead of time. Despite that, the bus arrived and left without waiting for all passengers to board. I have a 15-ride prepaid package, yet I was left stranded. According to their policy, the bus only waits 90 seconds—that’s not even enough for someone to get to the door, especially if the stop is busy.
What’s worse is that there’s no option to contact the driver directly. In an app-based service, this should be a basic feature. The helplessness of not being able to communicate with the person operating the bus is incredibly frustrating.
Then comes their cancellation policy, which is beyond unreasonable. You cannot cancel a ride unless you upgrade your plan, meaning you have to pay extra just to cancel something you already paid for. This feels like a money trap, not a convenience.
The timings are never reliable. Sometimes the bus arrives much later than the ETA, and at other times, it comes early and leaves before schedule. There’s no consistency, making it very hard to depend on Cityflo for daily commute.
The worst part? This was the last bus of the day. And Cityflo didn’t care how I would reach home. There was no assistance, no alternate arrangement, and not even a message of concern.
What if someone has no option but Cityflo to get home safely? This kind of service is careless and dangerous, especially in a city where commuting late hours can be risky.
Eventually, I had to fight with customer care just to get my money refunded. No proactive help. No ownership. Just robotic responses.
Final Thought:
Cityflo may look polished as an app, but their policies, response, and attitude toward customers are unacceptable. If you’re planning to depend on them—be ready to be stranded without warning.
They seriously need to rethink how they treat paying customers. Until then, I wouldn’t recommend it to anyone.
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Too many mosquitoes
I had an extremely disappointing experience on a recent Cityflo bus ride due to an overwhelming number of mosquitoes inside the bus. This issue persisted during both my morning commute to the office and the return trip in the evening. I was shocked and scared by the presence of so many mosquitoes, as it made the journey uncomfortable and concerning from a health perspective. Traveling in such conditions feels far from safe, especially for daily commuters. I urge Cityflo to address this issue urgently by implementing proper pest control measures and ensuring a hygienic environment for passengers. Until this is resolved, I cannot recommend this service. (Thane bus service - estate )
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Very Worst Experience
Writing this review so that no one should suffer like me by using cityflo service. Bus will leave early irrespective of the scheduled time even they have booking for that particular stop. The customer service Is too worst , they will support the driver as they have to refund money if it is mistake from their side. At least they won’t add additional ride to compensate this. More importantly don’t buy monthly pass from them and suffer with this service. Atleast with daily pass you can have less loss and stop using their service if you doesn’t like.
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Fake and fraud Cityflo in the name of bus service
I have purchased a lite plan in the app with 750 rs. Later while I try to use the plan to book a ride before 1hr and unable to use it. After trying multiple times and spoke with multiple customer care guys they finally concluded it is not applicable on my route which they haven’t informed while purchasing the plan. On chasing multiple times through calls also they haven’t refund the amount to at least Cityflo wallet. I have wasted lot of time and energy calling them and explaining in each call on the issue still no help.
I suggest to not fall in this trap and avoid the service to save our valuable time and energy.
I suggest to not fall in this trap and avoid the service to save our valuable time and energy.
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I don't see single advertisement on social media
No ads on roads
Do go for flexi pass so early
As a new user I directly bought flexi pass thought that i will travel daily, but bus reaching at stop 20-25 min late daily. Today at 13th sep i was waiting for bus for more than hour and when the bus came it didn’t even stop driver went without stopping the bus i was waving my hand even loudly raised my voice to stop but no response. I can understand because of traffic bus reaches late. But what about this that driver didn't stoping even we don’t have drivers no so we can connect with them.
Worst experience because of this one driver.
Not going to travel with cityflow henceforth.
Worst experience because of this one driver.
Not going to travel with cityflow henceforth.
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Response from developer
Hi, we’re sorry to hear that you had an unpleasant experience. We know this could be frustrating. It would be really helpful if you could share the booking details and contact details on support@cityflo.com so that we can look into it and take the necessary actions accordingly. We want to resolve this issue at the earliest and we hope that you give us a chance to look into this. Thank you for your patience and understanding.
Worst!
Cityflo used to work on time but that was just in start. Now all their buses, especially, C70 is always and always late and that too not just 5-10 mins. Its late for half and hour or even 1 hour in most of the cases. I am having worst experience with cityflo since past so many months. Multiple feedbacks has been shared with them but zero improvement. Their representatives just says that we will pass on the feedback but nothing improves and they keep on changing the bus time just so they dont have to refund the money. You guys are scammers nothing else!!! Really bring back the earlier service you guys used to provide because this is worst.
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