Cancellation
Very poor bus service. When you book a ticket, they do not show the expected arrival time. The expected arrival time is displayed only after the booking is completed. Many times, the expected arrival is much later than expected, so we have to reschedule. Often, rescheduling is not possible because the buses are already running at full capacity, and even those buses are delayed. As a result, we are left with no option but to cancel the booking.
According to the policy, if the cancellation is made more than 30 minutes in advance, a refund should be provided. Since the expected arrival time itself is delayed by more than 30 minutes, the refund should be issued. However, they refuse to give any refund. No matter how many calls or messages you send, there is no resolution to this issue.
The app should display the expected arrival time before the booking is confirmed. Many people face the same problem, and it feels like they are unfairly taking customers’ money without providing proper service.
According to the policy, if the cancellation is made more than 30 minutes in advance, a refund should be provided. Since the expected arrival time itself is delayed by more than 30 minutes, the refund should be issued. However, they refuse to give any refund. No matter how many calls or messages you send, there is no resolution to this issue.
The app should display the expected arrival time before the booking is confirmed. Many people face the same problem, and it feels like they are unfairly taking customers’ money without providing proper service.
Show more
Reliable, Flexible & Great Service
I have been using Citiflo services for more than a year now, and my experience has been really good. The customer support team is very helpful and responsive. I especially appreciate the flexibility to change buses according to my schedule, which makes travelling much more convenient. Overall, a reliable and hassle-free service.
Show more
Buses running without permit. Me nd copassengers have to leave after traffic police stopped the bus
There buses are running without permit. I was travelling from Noida to Gurgaon and just before botanical garden few people boarded the bus. There bus was not permitted to ride. After few minutes my bus was stopped by traffic police and everyone asked to leave as my bus was also running without permit.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.
Show more
Bad experience
My experience with Cityflo was extremely disappointing. I had booked a bus and reached the boarding point on time, but no bus arrived at the scheduled time. There was no bus number or contact number available at the pickup point, so I had no way to get any updates.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.
Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.
Show more
A Dangerous Manipulator
These operator is the best manipulator in the market, since the day they they have wiped out Ubar from the convenience bus services by conniving with the mantris. Now they are manipulating travellers choices by forcing double bookings , and misguided bookings. They are behaving as if there’s no tomorrow. They have become such a manipulator that the travellers are supposed to record the whole booking process, to safeguard themselves. Indians always loved to use Indian startups and used them gleefully, but not at the cost of manipulations. Neither the mantri nor this cheater manipulator can roost the market forever. I APPEAL ALL THE TRAVELLERS TO BE BEWARE OF THIS BIG CHEATER AND MANIPULATOR. Anyone, agreeing with me, please nod my view.
Show more
Disappointed, grateful, and exhausted
started using cityflo since the last 1 yr. 4 times the bus went before time with no update, 3 times the bus came after 20 minutes or more (even if it was origin stop), at least 6 times bus number changed at the last moment and twice the entire time changed (from 5 to directly 6)
quick math: at least once every month (note that there are 15-20 working days in a month) there was something up. I’m not going to lie, this is one of the BEST services in the city - hands down, but the moment a competition enters, it’s game over for CityFlo. Ps. Mylo is worse tho lol
quick math: at least once every month (note that there are 15-20 working days in a month) there was something up. I’m not going to lie, this is one of the BEST services in the city - hands down, but the moment a competition enters, it’s game over for CityFlo. Ps. Mylo is worse tho lol
Show more
Absolutely zero accountability
Busses are always late. Minimum by 15 minutes every single day. No discipline. App is horrible. The Genius app developer needs to understand, if you are covering the traffic with a black line that feature is useless. UI does not make sense.
Very disappointed
The recent change in shuttle pick-up and drop points has caused significant inconvenience for many residents in our area. The new stop is 4.5 km from my home, and there is no reliable auto or local transport available nearby. As a result, reaching the pick-up point and getting home from the drop location has become extremely difficult. Such major changes should not be implemented without prior notice or consideration of commuters' convenience. Please consider restoring the previous stop or routing at least a few shuttles through our area.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
I’m literally very very disappointed with the new change.
Also, in recent months you have increased the shuttle subscription price by 2 times.
I wish if we have new competitor in the market.
Show more
Just one word - Pathetic
Every single thing, from quality of buses, timeliness, behaviour of drivers, app (authenticates your ride even before you have boarded), and attitude of customer care reps. Unprofessional, rude, and insincere staff handling customer care. Been lied to by one support staff and insulted by another. Plus, way too expensive for the poor quality service they provide. Seats have been double booked or non-existent (faulty seat mapping) a number of times.
Show more
Declining service quality and ineffective customer support
Customer support has now been completely moved to in app, which mostly redirects to an automated agent with very limited support options, and the process has good number of bugs
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.
Show more
Absolutely useless app
The city flo app has pass system where it will ask you to pay huge amounts and then randomly change the bus timings without considering the problems of customer. The process of getting money back is also tedious as they need 3-4 calls to agree to give you your own money back! I would warn people to not fall in this trap. Initially they make u comfortable and then their papers are not valid and drivers not available.
Show more
It’s convenient but a lot of things has to be improved
I had a frustrating experience with CityFlowBus due to a lack of clarity and flexibility in their service.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.
This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.
Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.
Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.
Show more
Stupid app forcing continuous location sharing
The recent update of forcing to share the location continuously in the background. Whose ever design decision is that is pathetically dumb. The app is as bad as their service if not worse.
Well designed app and good services
App has been well designed and convenient to use. The boarding process has been made easy due to the thoughtful technological design that matches the GPS location of the rider and the bus to complete the boarding process.
Misleading “Unlimited” Package Information
The so-called “Unlimited” package is highly misleading. In reality, you are restricted to just one ride per time slot (shift), which defeats the whole purpose of calling it “unlimited.”
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.
Be very careful before buying. The service quality may be good, but the package terms are misleading.
Show more
Pathetic driver behaviour
I have been using cityflo since past 3 weeks, the buses are not clean, small uncomfortable seats. On top of that most of the time shuttle arrives late at the pick up point and obviously that delays the drop off of the time. Initially the drivers were stopping near to the office location but now they are stopping at the drop off point and which is totally when i used to travel from uber shuttle they used to stop the shuttle wherever we want as the customer and obviously the drop off arrives on the already assigned route i am not asking the bus driver to drop me off to the office , the drop off that i ask the driver its ln the same route whcih is already assigned route by cityflo
Show more
Fraudulent pricing 👎
This app recently launched in Kolkata after Uber Shuttle shut down. Here bus sometimes shows up without Kxxx number board. Difficulty in boarding verification. App doesn’t show ETA for late arrival. No option to connect driver directly in case unable to find the bus. 👎 to overall experience. Cityflo app increased monthly pack price 3 times in last 3 days. You can never match total price with monthly number of rides(40) x per ride price.
This is from app faq:
The Unlimited Pack lets you take as many rides as you need within the validity period.
• Monthly — 30 days, up to 50 rides
• Quarterly — 90 days, up to 150 rides
• Half Yearly — 180 days, up to 300 rides
Note: You can book a maximum of one ride per shift (one morning + one evening per day). Same cancellation and rescheduling rules as standard Ride Packs apply.
This is from app faq:
The Unlimited Pack lets you take as many rides as you need within the validity period.
• Monthly — 30 days, up to 50 rides
• Quarterly — 90 days, up to 150 rides
• Half Yearly — 180 days, up to 300 rides
Note: You can book a maximum of one ride per shift (one morning + one evening per day). Same cancellation and rescheduling rules as standard Ride Packs apply.
Show more
Application is not stable
I have started using this app in Kolkata region but it seems the mobile app is not stable. Faced issue while booking and booking seat. Also faced tremendous issue while tracking the bus since the bis was running late. Suggestions- try to test all the scenarios as much as possible to make it smooth and error free. Thanks.
Show more
Getting non comfortable
I have been using this app for the last 9 months, and everything was going well until recently. However, it now feels like the app is changing my daily routine based on its own convenience.
I have to wait for more than 1.5 hours for the bus because the timings have been changed. Earlier, I used to catch the bus at 6:45 AM, but now the earliest bus is at 7:45 AM. It seems like they assume we are just travelling casually and not commuting to work.
They keep changing the timings whenever they want, citing technical issues. A technical issue can usually be resolved within a day, but instead, the service has been disrupted for an entire week, forcing us to wait and adjust.
Even after paying a high amount, we are still unable to reach our destination on time. This is extremely inconvenient and disappointing
I have to wait for more than 1.5 hours for the bus because the timings have been changed. Earlier, I used to catch the bus at 6:45 AM, but now the earliest bus is at 7:45 AM. It seems like they assume we are just travelling casually and not commuting to work.
They keep changing the timings whenever they want, citing technical issues. A technical issue can usually be resolved within a day, but instead, the service has been disrupted for an entire week, forcing us to wait and adjust.
Even after paying a high amount, we are still unable to reach our destination on time. This is extremely inconvenient and disappointing
Show more
Poor bus service
The promise they make are easily broken, the bus is never on time when you require it the most and due to daily driver’s delayed practice the app got updated with those late times as the new update timings and still we go late.
I’m just informing you and the reader that the bus service is good but not the punctuality of a few drivers especially in the morning times when you need to be there on time.
This is a good service if you just have to reach the destination but not on time.
I’m just informing you and the reader that the bus service is good but not the punctuality of a few drivers especially in the morning times when you need to be there on time.
This is a good service if you just have to reach the destination but not on time.
Show more
