Worst app and more worst service
I even provided my office mail id, but my withdrawal is still pending. It made me wonder. If any thing happens to the information we shared, who would be responsible?!
Even customer care also don’t respond while on urgency
Based on my experience the withdrawal process has been frustrating please be careful before using app…..
Response from developer
Hi, we assure you that user payouts are processed in accordance with our policies, and genuine payments are never withheld. HOPR also strictly follows data privacy guidelines, and your personal information is safe with us. Please write to us at support@hopr.mobi with your contact details so we can review your concern and assist you further.
Issues in iOS app - ride location does not get updated
As a host, even when I have started the ride and location setting is ON ALWAYS, the car does not show up and location does not move. So guests do not get to know and they don’t join as well thinking host has not been moving. Pls fix the bug.
Using latest updated iOS version.
Response from developer
We truly value your detailed feedback, Prasanna! Your observations have been shared with our team for improvements and we are committed to making the user experience better for both hosts and guests. Stay tuned for updates!
Fraud
Even worse, withdrawing earnings from completed rides is often delayed or rejected without proper explanation. Customer support does not provide satistactory resolutions, making the entire experience frustrating.
If you're joining this app expecting fair referral
rewards or timely payouts, think twice. Based on my experience, I cannot recommend Hopr until these issues are resolved. 1/5.
Response from developer
Hi Raj, we assure you that user payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your trip details and our team will investigate the matter and assist you further.
Great App That Helps in Every Way
Response from developer
Thank you for the wonderful review, Dhari! Knowing that HOPR is making your daily commute easier and helping you build new connections is the best motivation for us. See you on the road!
Notification spam
Response from developer
Hi Rohit, we apologise for the inconvenience caused. However, we are unable to locate your registered account to investigate the issue further. For now, kindly reinstall the HOPR app and try again. If the issue persists, please email a screenshot of the error along with your registered account details to support@hopr.mobi, and our team will review the issue and assist you accordingly.
