Best App but Worst support
Actually I was suggestion everyone to start using the Hopr but unfortunately now I am only thinking to switch to quick ride due to this issue.
Response from developer
Hi, we’re sorry for the inconvenience and delay. We’re working on a fix and expect the issue to be resolved within 1–2 days. Meanwhile, please try again after 15–20 minutes to check for available matches. Thank you for your patience and understanding.
Worst
When I thought to discuss this with support using quick support. The name says Quick support but its not quick. It will take hours may be more than a day to get response. Coming back to the issue, I discussed with support they said to logout and login. I did that and bhoom! . My ride was not there. I already had two guests joined. Ride gone. I tried to restore. It restored without anu guest and then when I tried to find guests it’s saying no match found.
I don’t really understand what kind of quality check these people do. Basic workflows not working and there is no support in quick support
Response from developer
Hi Anoop, we’re sorry for the inconvenience caused and the delay in support. We understand how frustrating it is to lose an active ride and have your guests disappear. We’re working on the issue and expect it to be resolved within 1–2 days. Thank you for your patience and understanding.
There are things that work and there are things that absolutely don’t
Also, the app should allow ride giver to be able to change pricing shown to ride takers, why doesn’t the ride giver have any control of it. Some people who initially took ride for Rs 150, are not being shown 300. They have moved on to other platforms su ch as quick ride but biggest issue has to be ride matching, it is such a pain.
Horrible experience
Response from developer
Hi Rashmila, we sincerely apologize for the inconvenience caused. Further to our discussion, we recommend trying a slight change to your route or travel time, if required. We're glad to know that your issue has been resolved. If you experience a similar issue in the future, please contact us in real time so we can assist you promptly. Thank you for your valuable feedback as we continue working to improve your ride experience.
After ride I did not get amount
If my pending amount is not refunded immediately, I will escalate this matter to my organization’s corporate team and ensure they are aware of my experience with Hopr. I will also share an honest review and rating on the App Store, stop using Hopr completely, uninstall the app, and recommend that my colleagues and friends use alternatives such as Quick Ride instead.
This is my final request to resolve the issue professionally by processing my pending refund without any further delay.
Even customers support not working no response from them
Response from developer
Hi, we understand your concern regarding the pending amount. We'd like to review the details of your ride and payment status. Please write to us at support@hopr.mobi with your registered contact details and ride details so our team can investigate and assist you further.
