Payout Delayed for 4+ Days – No Customer Support or Clear Response
There is no email support, no option to speak with a representative over the phone, and I have not received any clear response regarding when my payout will actually be released.
Please provide a clear update on the status of my payout and confirm the exact date by which I can expect to receive it. This lack of communication is extremely frustrating and unprofessional.
Poor service and support
There is no toll free number to reach out and still this day my issue is not resolved I am going to delete my account so that before that other people also let this know to don’t use this app.
Withdrawal process on hold ,money stuck . No one to help - extremely disappointing !!!
When I tried to withdraw my funds, the withdrawal was put on hold with a message asking me to contact customer care. I raised the issue through both chat and email. It has been 5 days with no response to my email.
Through chat, I was asked to re-verify my identity, with an assurance that the amount would be released afterward. I completed the verification, but even after that, my funds have still not been released.
What makes the situation even more frustrating is that there is no customer care helpline to speak to someone directly. If you have a serious issue, you are simply expected to raise a ticket through chat or email and wait for days.
Holding customers’ money without providing timely support or a clear resolution is extremely concerning. After this experience, I feel cheated, disappointed, and completely let down. I hope the company improves its customer support and resolves withdrawal-related issues much more responsibly.
Got worst after a month
Response from developer
Hi, thank you for the kind words! 😊 We’re glad you’re enjoying Hopr and appreciate your support. Happy carpooling!
Life made easy
Too many bugs, promise to edit my review if fixed.
I will have confirm that I like the use face a lot more than quick ride, and it is easier but Only if I am able to find people, can I book them at the moment with the recent update the entire app is bugged, and I am not getting any matches
Response from developer
Hi, thank you for flagging this. Ride visibility often depends on location and timing overlap with other users. Try adjusting your pickup point or timing slightly, as this may improve your chances of seeing your regular riders. If the issue persists, please connect via Hopr App → Account → Help → Quick Chat, and our team will assist you.
Fraud Alert !!
Earlier I thought this is very good app and migrated from Quick ride to Hopr but that was my biggest mistake …
Please stay away from this fraud company.
Response from developer
Hi, we apologise for the inconvenience caused. We’d like to review your payout concern and understand what happened. Please connect with us via Hopr App → Account → Help → Quick Chat, and our team will review your account and assist you on priority.
The experience has become extremely frustrating and disappointing lately.
Response from developer
We apologise for the inconvenience caused. We were giving Hopr a major system upgrade for a smoother experience 🛠️. The upgrade was underway until Sunday noon. If you are still facing the issue, we’d like to help. Please write to us at support@hopr.mobi with your registered contact details, and our team will assist you.
Bike Captain feedback : Low Earnings and Limited Fare Flexibility
Additionally, the app does not currently provide riders with an option to negotiate or suggest a suitable fare based on factors such as distance, travel time, and operational expenses. Providing greater pricing flexibility could help create a more balanced and beneficial experience for riders.
I recommend reviewing the fare structure and introducing better earning opportunities and pricing options for bike riders. Improving these areas would encourage more riders to use the platform and contribute to its long-term growth.
Response from developer
We appreciate you taking the time to share this. Hopr works differently from ride hailing platforms, it is built around Hosts and Guests sharing commute costs rather than fixed fare based earnings. That said, we value your input on pricing flexibility and will forward it to our team for review.
Excellent app for smart, eco-friendly commuting!
Price are increasing day by day of rides
Response from developer
Hi, we understand your concern about fares. As we move beyond our launch phase, we have shifted from launch period incentive pricing to our standard rate card, which may reflect slightly different rates than before. Our goal remains to help hosts recover a meaningful portion of their fuel costs while keeping rides affordable for guests and ensuring Hopr stays sustainable long term. We have also noted your suggestion on fare negotiation for our team to review, and we truly appreciate you being part of the Hopr community.
Best App but Worst support
Actually I was suggestion everyone to start using the Hopr but unfortunately now I am only thinking to switch to quick ride due to this issue.
Response from developer
Hi, we’re sorry for the inconvenience and delay. We’re working on a fix and expect the issue to be resolved within 1–2 days. Meanwhile, please try again after 15–20 minutes to check for available matches. Thank you for your patience and understanding.
Worst
When I thought to discuss this with support using quick support. The name says Quick support but its not quick. It will take hours may be more than a day to get response. Coming back to the issue, I discussed with support they said to logout and login. I did that and bhoom! . My ride was not there. I already had two guests joined. Ride gone. I tried to restore. It restored without anu guest and then when I tried to find guests it’s saying no match found.
I don’t really understand what kind of quality check these people do. Basic workflows not working and there is no support in quick support
Response from developer
Hi Anoop, we’re sorry for the inconvenience caused and the delay in support. We understand how frustrating it is to lose an active ride and have your guests disappear. We’re working on the issue and expect it to be resolved within 1–2 days. Thank you for your patience and understanding.
There are things that work and there are things that absolutely don’t
Also, the app should allow ride giver to be able to change pricing shown to ride takers, why doesn’t the ride giver have any control of it. Some people who initially took ride for Rs 150, are not being shown 300. They have moved on to other platforms su ch as quick ride but biggest issue has to be ride matching, it is such a pain.
Response from developer
Hi Akash, thank you for your feedback. Hopr matches rides based on route and timings, so availability can vary depending on active hosts in your area. We’ve also noted your feedback on pricing and matching. Please email support@hopr.mobi with your registered contact details so we can look into this further.
Horrible experience
Response from developer
Hi Rashmila, we sincerely apologize for the inconvenience caused. Further to our discussion, we recommend trying a slight change to your route or travel time, if required. We're glad to know that your issue has been resolved. If you experience a similar issue in the future, please contact us in real time so we can assist you promptly. Thank you for your valuable feedback as we continue working to improve your ride experience.
After ride I did not get amount
If my pending amount is not refunded immediately, I will escalate this matter to my organization’s corporate team and ensure they are aware of my experience with Hopr. I will also share an honest review and rating on the App Store, stop using Hopr completely, uninstall the app, and recommend that my colleagues and friends use alternatives such as Quick Ride instead.
This is my final request to resolve the issue professionally by processing my pending refund without any further delay.
Even customers support not working no response from them
Response from developer
Hi, we understand your concern regarding the pending amount. We'd like to review the details of your ride and payment status. Please write to us at support@hopr.mobi with your registered contact details and ride details so our team can investigate and assist you further.
Worst app and more worst service
I even provided my office mail id, but my withdrawal is still pending. It made me wonder. If any thing happens to the information we shared, who would be responsible?!
Even customer care also don’t respond while on urgency
Based on my experience the withdrawal process has been frustrating please be careful before using app…..
Response from developer
Hi, we assure you that user payouts are processed in accordance with our policies, and genuine payments are never withheld. HOPR also strictly follows data privacy guidelines, and your personal information is safe with us. Please write to us at support@hopr.mobi with your contact details so we can review your concern and assist you further.
Rewards
Response from developer
Hi Madhu, we assure you that referral payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your contact details and our team will investigate the matter and assist you further.
Issues in iOS app - ride location does not get updated
As a host, even when I have started the ride and location setting is ON ALWAYS, the car does not show up and location does not move. So guests do not get to know and they don’t join as well thinking host has not been moving. Pls fix the bug.
Using latest updated iOS version.
Response from developer
We truly value your detailed feedback, Prasanna! Your observations have been shared with our team for improvements and we are committed to making the user experience better for both hosts and guests. Stay tuned for updates!
Fraud
Even worse, withdrawing earnings from completed rides is often delayed or rejected without proper explanation. Customer support does not provide satistactory resolutions, making the entire experience frustrating.
If you're joining this app expecting fair referral
rewards or timely payouts, think twice. Based on my experience, I cannot recommend Hopr until these issues are resolved. 1/5.
Response from developer
Hi Raj, we assure you that user payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your trip details and our team will investigate the matter and assist you further.
