Great App That Helps in Every Way
Response from developer
Thank you for the wonderful review, Dhari! Knowing that HOPR is making your daily commute easier and helping you build new connections is the best motivation for us. See you on the road!
Notification spam
Response from developer
Hi Rohit, we apologise for the inconvenience caused. However, we are unable to locate your registered account to investigate the issue further. For now, kindly reinstall the HOPR app and try again. If the issue persists, please email a screenshot of the error along with your registered account details to support@hopr.mobi, and our team will review the issue and assist you accordingly.
Withdrawal rejections and pathetic customer care
Response from developer
Hi Sujith, we understand your concern. We would like to assure you that Host payouts are processed in accordance with our policies, and genuine payments are not withheld. However, we were unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your registered account and trip details. This will enable us to review the matter and assist you as a priority.
User experience and required improvements
However, before booking a ride, please make sure your account is fully verified. The fare amount is visible before booking, which may encourage users to book instantly. If you’re planning a ride for the same day or an upcoming day, ensure that your account verification is completed in advance. In my case, I wasn’t aware that the verification process could take some time, unlike some other apps. As a result, I missed my planned ride and it affected my entire day’s schedule.
Another point is that once you create a ride, you may receive a list of riders. However, from my experience, many riders do not respond, or they may not receive proper notifications. It would be helpful if rider availability and notification delivery could be improved.
I have been using the app for a few weeks, but unfortunately, I have not been able to complete a single ride successfully so far.
Regarding support, I appreciate that there is a support system available, but it appears to be automated. When users need immediate assistance, a human support option or a better-trained support assistant would be very helpful. Sometimes responses arrive several minutes later, by which time users may have already moved on to other tasks or changed their plans. Additionally, support conversations on WhatsApp may close automatically after some time, causing users to miss important replies.
Overall, the app has great potential and a user-friendly interface, but improvements in account verification, rider responsiveness, notifications, and customer support would significantly enhance the user experience.
Response from developer
We appreciate your feedback, Sanjay. We're sorry the verification delay affected your travel plans. We tried reaching you by phone but couldn't connect. Your feedback on verification timelines, rider responsiveness, notifications, and support has been shared with the team for review. We also have a dedicated support team available. For assistance, contact support@hopr.mobi or use the Help section in the app for instant support.
Don’t install this app
Response from developer
We understand your concern and want to assure you that host payment matters are important to us. However, we are unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your trip details, and we will review the matter and assist you further.
Poor transparency and unfair payout practices.
The app initially appeared useful for office ride-sharing, but at payout time the company suddenly rejected the entire payout by claiming that a few rides were “personal.”
The major issue is:
* Most rides were still valid office rides
* No partial payout was provided
* No proper ride-wise breakdown was shared
* Support kept sending repetitive scripted responses
What is even more concerning is that neither the Privacy Policy nor the visible user policies clearly mention that occasional personal rides can lead to complete payout forfeiture.
If such strict rules exist, they should be transparently communicated beforehand — not after users spend their time, fuel, and effort on the platform.
The handling felt unfair, non-transparent, and highly unprofessional. Users should carefully verify payout policies before relying on this platform.
Response from developer
Hi Gaurav, we assure you that we take payout-related concerns seriously. However, we are unable to locate your registered account with the details. Please share your registered account details and relevant ride information with us at support@hopr.mobi so we can review this in detail and assist you further.
This app is Absolute Fraud & Deceptive.
After completing my 4 rides, the cashback was never credited to my bank account. When I reached out to their customer support, they gave me a ridiculous excuse, claiming that because I completed 3 of those rides on the same day, I am ineligible for the amount.
Nowhere was this hidden condition clearly stated when accepting the offer. It is completely unfair and deceptive to change the rules *after* a customer has already completed the service.
Terrible customer support and dishonest business practices. Save your money and stick to reliable apps that actually honor their word. **Avoid Hopr ride app at all costs!**
Response from developer
Hi, the ₹500 offer is applicable for genuine office commute rides only. Our system flagged unusual ride activity, including multiple non-office rides completed on the same day, which made the account ineligible under the promo policy. Thanks for understanding.
Withdrawal rejection and worst experience
The policy feels unfair because rides are completed successfully, but payments can still get rejected later. Customer support was also not helpful and kept giving repetitive automated responses without resolving the issue.
Overall, very disappointing experience for hosts trying to earn through carpooling.
Response from developer
We are sorry to hear about your experience. We assure you that Hopr takes earnings very seriously. Please reach out to us at support@hopr.mobi with your concern and registered account details, and we will try to resolve your issue promptly.
Referral bonus scam and no support
Response from developer
Hi Aladdin, we sincerely apologize for the delay and understand your frustration. This is not the experience we aim to provide. Please share your registered account details at support@hopr.mobi so our team can prioritize and resolve this for you.
Fraud
Response from developer
Hi Rahul, we’re sorry for the experience you had. We understand your concern and request you to please share your registered account details at support@hopr.mobi, so we can review the issue and connect with you to assist you on priority.
Great alternative to carpooling
Response from developer
Appreciate you trying Hopr as a host and glad it was a smooth experience overall. Thanks for pointing out the scheduling confusion we are actively working on making it more intuitive. Please share an email with specifics at support@hopr.mobi so we can look into it.
Very bad experience
This is completely unacceptable and raises serious concerns about how the platform handles user earnings. Either the system is fundamentally broken, or users are being denied payouts without transparency.
Customer support was not helpful at all. Even after explaining everything clearly, I only received generic responses with no proper resolution or accountability.
If you are thinking of using this app to earn money, be very careful. There is a real risk of not receiving your hard-earned payment.
Highly unreliable platform.
Response from developer
We’re sorry to hear about your experience and understand your concerns regarding payouts. This is not the experience we want for our ride providers. Please share your ride IDs and registered details with us via our support channel - support@hopr.mobi, so we can review your case on priority and ensure any valid earnings are processed. We apologize for the unsatisfactory support you received.
Best app for car pool and decongesting traffic
If we can have one enhancement it would be awesome -
1. Give the Eco Meter on CO2 savings by reducing cars on the road for both Host and guest. Sustainability should be rewarded with this KPI.
Response from developer
Thank you for your valuable feedback, Uttam. We’re happy to hear you’re enjoying the app. We’ve noted your suggestion and will take it into consideration for future updates.
Game changer for Bangalore traffic
Response from developer
Thank you, Priya! We’re glad Hopr is helping make your daily commute safer and a little easier through carpooling. Really appreciate your support & kind words!
Withdrawal Rejections & Unfair Policy and scams
The reason given was that the guest "hop-in" and "hop-out" locations were not captured. But this is unrealistic for a carpooling platform. If a passenger’s phone is switched off, battery dies, or internet disconnects, the location won’t be recorded - something completely outside the host's control.
Also, many times we hosts are coming back from work. Our phones are not always online with active internet during the entire ride. Because of this, rejecting earnings feels unfair and misleading.
HOPR claims there is no ride taker location record available and rejects withdrawals, which feels like a loophole to deny payments.
Customer service was also very disappointing. The responses felt automated, like an AI agent repeating the same scripted messages without actually understanding the situation or providing a resolution.
Overall, very frustrating experience. If you're planning to use HOPR for carpool earnings, be cautious — you may complete rides but still face withdrawal rejections for reasons beyond your control.
Response from developer
We understand that issues like internet connectivity or device limitations can sometimes prevent rides from being properly tracked. However, if a ride isn’t started or completed in the app, we’re unable to capture the location data needed to verify the trip. In such cases, the system may flag the ride as unvalidated, which can lead to payout rejections. To ensure fairness, we run multiple checks at different levels, and payments may be blocked if activity appears inconsistent or potentially fraudulent. We apologise for the support experience you had. Please share your details with us at support@hopr.mobi, our team will reach out to you.
App is created to loot people
Dokha
Suddenly i got the update we are unable to process the money in the app . Wen i comtact the customer service they said u made longer rides so unable peocces the money so y cant u deny while i offer the ride for longer rides? Costumer support guy sarcastically spoken stating is that your money ? Any how nextday they have inactivated my acc.
They scammed my almost 4000 rs Lacks business ethics, they hold back payouts, lots of glitches in th
The platform is also aggressively trying to pull users from established service providers by offering 2x–3x payouts, which is clearly unsustainable and misleading. Paying inflated incentives while failing to settle legitimate earnings destroys trust and raises serious concerns about the business model. This approach might attract users temporarily, but it won’t last—and it certainly doesn’t inspire confidence
Worst Experience with Hopr
This platform feels misleading, unprofessional, and unreliable. If you value your time and effort, stay away from Hopr.
Why not a simple way to book a ride
Why I cant simple select the date for which I want to book the ride, why if I select the date it asks me to plan whole week?
I have booked ride for Tuesday only and now if I want to book a ride for Monday, it shows me to plan whole week with Tuesday already marked. Now if I keep Tuesday selected or not and then continue to book then app says your confirmed rides will get cancelled.
Why cant I just select a single day to book that will not affect anything else?
Don’t you have a good product manager in team!?
