Bike Captain feedback : Low Earnings and Limited Fare Flexibility
Additionally, the app does not currently provide riders with an option to negotiate or suggest a suitable fare based on factors such as distance, travel time, and operational expenses. Providing greater pricing flexibility could help create a more balanced and beneficial experience for riders.
I recommend reviewing the fare structure and introducing better earning opportunities and pricing options for bike riders. Improving these areas would encourage more riders to use the platform and contribute to its long-term growth.
Excellent app for smart, eco-friendly commuting!
Price are increasing day by day of rides
Response from developer
Hi, we understand your concern about fares. As we move beyond our launch phase, we have shifted from launch period incentive pricing to our standard rate card, which may reflect slightly different rates than before. Our goal remains to help hosts recover a meaningful portion of their fuel costs while keeping rides affordable for guests and ensuring Hopr stays sustainable long term. We have also noted your suggestion on fare negotiation for our team to review, and we truly appreciate you being part of the Hopr community.
Best App but Worst support
Actually I was suggestion everyone to start using the Hopr but unfortunately now I am only thinking to switch to quick ride due to this issue.
Response from developer
Hi, we’re sorry for the inconvenience and delay. We’re working on a fix and expect the issue to be resolved within 1–2 days. Meanwhile, please try again after 15–20 minutes to check for available matches. Thank you for your patience and understanding.
Worst
When I thought to discuss this with support using quick support. The name says Quick support but its not quick. It will take hours may be more than a day to get response. Coming back to the issue, I discussed with support they said to logout and login. I did that and bhoom! . My ride was not there. I already had two guests joined. Ride gone. I tried to restore. It restored without anu guest and then when I tried to find guests it’s saying no match found.
I don’t really understand what kind of quality check these people do. Basic workflows not working and there is no support in quick support
Response from developer
Hi Anoop, we’re sorry for the inconvenience caused and the delay in support. We understand how frustrating it is to lose an active ride and have your guests disappear. We’re working on the issue and expect it to be resolved within 1–2 days. Thank you for your patience and understanding.
There are things that work and there are things that absolutely don’t
Also, the app should allow ride giver to be able to change pricing shown to ride takers, why doesn’t the ride giver have any control of it. Some people who initially took ride for Rs 150, are not being shown 300. They have moved on to other platforms su ch as quick ride but biggest issue has to be ride matching, it is such a pain.
Response from developer
Hi Akash, thank you for your feedback. Hopr matches rides based on route and timings, so availability can vary depending on active hosts in your area. We’ve also noted your feedback on pricing and matching. Please email support@hopr.mobi with your registered contact details so we can look into this further.
Horrible experience
Response from developer
Hi Rashmila, we sincerely apologize for the inconvenience caused. Further to our discussion, we recommend trying a slight change to your route or travel time, if required. We're glad to know that your issue has been resolved. If you experience a similar issue in the future, please contact us in real time so we can assist you promptly. Thank you for your valuable feedback as we continue working to improve your ride experience.
After ride I did not get amount
If my pending amount is not refunded immediately, I will escalate this matter to my organization’s corporate team and ensure they are aware of my experience with Hopr. I will also share an honest review and rating on the App Store, stop using Hopr completely, uninstall the app, and recommend that my colleagues and friends use alternatives such as Quick Ride instead.
This is my final request to resolve the issue professionally by processing my pending refund without any further delay.
Even customers support not working no response from them
Response from developer
Hi, we understand your concern regarding the pending amount. We'd like to review the details of your ride and payment status. Please write to us at support@hopr.mobi with your registered contact details and ride details so our team can investigate and assist you further.
Worst app and more worst service
I even provided my office mail id, but my withdrawal is still pending. It made me wonder. If any thing happens to the information we shared, who would be responsible?!
Even customer care also don’t respond while on urgency
Based on my experience the withdrawal process has been frustrating please be careful before using app…..
Response from developer
Hi, we assure you that user payouts are processed in accordance with our policies, and genuine payments are never withheld. HOPR also strictly follows data privacy guidelines, and your personal information is safe with us. Please write to us at support@hopr.mobi with your contact details so we can review your concern and assist you further.
Rewards
Response from developer
Hi Madhu, we assure you that referral payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your contact details and our team will investigate the matter and assist you further.
Issues in iOS app - ride location does not get updated
As a host, even when I have started the ride and location setting is ON ALWAYS, the car does not show up and location does not move. So guests do not get to know and they don’t join as well thinking host has not been moving. Pls fix the bug.
Using latest updated iOS version.
Response from developer
We truly value your detailed feedback, Prasanna! Your observations have been shared with our team for improvements and we are committed to making the user experience better for both hosts and guests. Stay tuned for updates!
Fraud
Even worse, withdrawing earnings from completed rides is often delayed or rejected without proper explanation. Customer support does not provide satistactory resolutions, making the entire experience frustrating.
If you're joining this app expecting fair referral
rewards or timely payouts, think twice. Based on my experience, I cannot recommend Hopr until these issues are resolved. 1/5.
Response from developer
Hi Raj, we assure you that user payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your trip details and our team will investigate the matter and assist you further.
Great App That Helps in Every Way
Response from developer
Thank you for the wonderful review, Dhari! Knowing that HOPR is making your daily commute easier and helping you build new connections is the best motivation for us. See you on the road!
Notification spam
Response from developer
Hi Rohit, we apologise for the inconvenience caused. However, we are unable to locate your registered account to investigate the issue further. For now, kindly reinstall the HOPR app and try again. If the issue persists, please email a screenshot of the error along with your registered account details to support@hopr.mobi, and our team will review the issue and assist you accordingly.
Withdrawal rejections and pathetic customer care
Response from developer
Hi Sujith, we understand your concern. We would like to assure you that Host payouts are processed in accordance with our policies, and genuine payments are not withheld. However, we were unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your registered account and trip details. This will enable us to review the matter and assist you as a priority.
User experience and required improvements
However, before booking a ride, please make sure your account is fully verified. The fare amount is visible before booking, which may encourage users to book instantly. If you’re planning a ride for the same day or an upcoming day, ensure that your account verification is completed in advance. In my case, I wasn’t aware that the verification process could take some time, unlike some other apps. As a result, I missed my planned ride and it affected my entire day’s schedule.
Another point is that once you create a ride, you may receive a list of riders. However, from my experience, many riders do not respond, or they may not receive proper notifications. It would be helpful if rider availability and notification delivery could be improved.
I have been using the app for a few weeks, but unfortunately, I have not been able to complete a single ride successfully so far.
Regarding support, I appreciate that there is a support system available, but it appears to be automated. When users need immediate assistance, a human support option or a better-trained support assistant would be very helpful. Sometimes responses arrive several minutes later, by which time users may have already moved on to other tasks or changed their plans. Additionally, support conversations on WhatsApp may close automatically after some time, causing users to miss important replies.
Overall, the app has great potential and a user-friendly interface, but improvements in account verification, rider responsiveness, notifications, and customer support would significantly enhance the user experience.
Response from developer
We appreciate your feedback, Sanjay. We're sorry the verification delay affected your travel plans. We tried reaching you by phone but couldn't connect. Your feedback on verification timelines, rider responsiveness, notifications, and support has been shared with the team for review. We also have a dedicated support team available. For assistance, contact support@hopr.mobi or use the Help section in the app for instant support.
Don’t install this app
Response from developer
We understand your concern and want to assure you that host payment matters are important to us. However, we are unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your trip details, and we will review the matter and assist you further.
Poor transparency and unfair payout practices.
The app initially appeared useful for office ride-sharing, but at payout time the company suddenly rejected the entire payout by claiming that a few rides were “personal.”
The major issue is:
* Most rides were still valid office rides
* No partial payout was provided
* No proper ride-wise breakdown was shared
* Support kept sending repetitive scripted responses
What is even more concerning is that neither the Privacy Policy nor the visible user policies clearly mention that occasional personal rides can lead to complete payout forfeiture.
If such strict rules exist, they should be transparently communicated beforehand — not after users spend their time, fuel, and effort on the platform.
The handling felt unfair, non-transparent, and highly unprofessional. Users should carefully verify payout policies before relying on this platform.
Response from developer
Hi Gaurav, we assure you that we take payout-related concerns seriously. However, we are unable to locate your registered account with the details. Please share your registered account details and relevant ride information with us at support@hopr.mobi so we can review this in detail and assist you further.
This app is Absolute Fraud & Deceptive.
After completing my 4 rides, the cashback was never credited to my bank account. When I reached out to their customer support, they gave me a ridiculous excuse, claiming that because I completed 3 of those rides on the same day, I am ineligible for the amount.
Nowhere was this hidden condition clearly stated when accepting the offer. It is completely unfair and deceptive to change the rules *after* a customer has already completed the service.
Terrible customer support and dishonest business practices. Save your money and stick to reliable apps that actually honor their word. **Avoid Hopr ride app at all costs!**
Response from developer
Hi, the ₹500 offer is applicable for genuine office commute rides only. Our system flagged unusual ride activity, including multiple non-office rides completed on the same day, which made the account ineligible under the promo policy. Thanks for understanding.
Withdrawal rejection and worst experience
The policy feels unfair because rides are completed successfully, but payments can still get rejected later. Customer support was also not helpful and kept giving repetitive automated responses without resolving the issue.
Overall, very disappointing experience for hosts trying to earn through carpooling.
Response from developer
We are sorry to hear about your experience. We assure you that Hopr takes earnings very seriously. Please reach out to us at support@hopr.mobi with your concern and registered account details, and we will try to resolve your issue promptly.
