Unprofessional
Unprofessional, no rides, take the money and can’t take out of app wallet
Good but scope of improvement
Good but can improve in terms of live tracking
Very very very bad service
I had booked a lux can through them twice and since the wait time was too long I cancelled my ride. Hoping that the driver would change i booked a cab again and the same driver popped up. Before i could do anything the cab operator (someone named Mamta G ) called me and told me the driver wont take more than 15 mins and if you cancel the ride you wont be getting any refund.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
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They say “first impression is the best impression,” but unfortunately, this was my worst impression.
I landed at Bangalore Airport at 3:00 AM with my 3-year-old daughter. After coming outside, I tried to book a cab to my location. On Uber, the fare was showing ₹775, but a Quick Ride driver offered the ride for ₹870. Since it was very late, I agreed—this turned out to be the worst decision.
While exiting the toll gate, the driver’s FASTag was not recharged. The driver called his company’s customer support multiple times, but they did not respond properly. After trying 3–4 times, they asked me to pay the toll amount and said it would be adjusted later.
I paid ₹150 at the toll gate. Later, when I checked the fine/payment amount, it showed ₹776, which made no sense. If the total fare was ₹870 and I paid ₹150 at the toll, the remaining amount should have been ₹720. When I asked the driver, he also had no clear explanation.
While exiting the toll gate, the driver’s FASTag was not recharged. The driver called his company’s customer support multiple times, but they did not respond properly. After trying 3–4 times, they asked me to pay the toll amount and said it would be adjusted later.
I paid ₹150 at the toll gate. Later, when I checked the fine/payment amount, it showed ₹776, which made no sense. If the total fare was ₹870 and I paid ₹150 at the toll, the remaining amount should have been ₹720. When I asked the driver, he also had no clear explanation.
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Worst customer service
Worst ever car service that I have come across. Yesterday I boarded the cab from Bengaluru kempagowda airport to Koramangala. They registered my name and my mobile number alone and sent an otp to my whatsap. First of all the otp system itself was not working and they somehow bypassed that and they started the cab. Actually that whatsapp message itself would be having a payment link but that driver showed a different payment link and still they did not close the trip and till now they have not provided me the bill for claiming. When calling the customer support they do not give a proper response. They do not properly generate the bill and provide to customer. Even after repeated calls and explanation they do not bring to the proper closure and they seem to cheat. Worst ever. Please do not use these kind of services.
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