Good but has become bad to worse to worst
11-Sept-26: More the use, lower the rating it tends to. I have reduced it from 3 to 2. As a user of this appl from its inception, it hurts to see that its usefulness is marred with bugs. Every release is super buggy. Recent releases had made the situation worst. The moment you click-on any profile, the appl crashes. Logout/ reinstall-has no effect which means it’s something to do with release
It’s a great initiative and have been using it regularly but it has many bugs which get introduced after every update. The app has become heavy as well. Also the customer support was good but is getting bad as the response is extremely poor, may be due to volume. A thorough testing of app is needed before releasing it.
Few thins like on-time% has inaccurate calculation which hits the rider%. The logic doesn’t adjust to manage on-time calculation. For ex if my ride starts at 9.45am and the one who has requested ride, has the start time of 9.30a then the logic thinks I am late in pickup and hits my on-time%
IMO this has no relevance in a city like Bangalore where the traffic has gone bonkers. The maps are inaccurate as well and needs correction for sure
Lastly, the customer support guys don’t understand the flow and logic behind the tool as when asked about on-time calc they were looking here and there and gave a irrelevant answer
It’s a great initiative and have been using it regularly but it has many bugs which get introduced after every update. The app has become heavy as well. Also the customer support was good but is getting bad as the response is extremely poor, may be due to volume. A thorough testing of app is needed before releasing it.
Few thins like on-time% has inaccurate calculation which hits the rider%. The logic doesn’t adjust to manage on-time calculation. For ex if my ride starts at 9.45am and the one who has requested ride, has the start time of 9.30a then the logic thinks I am late in pickup and hits my on-time%
IMO this has no relevance in a city like Bangalore where the traffic has gone bonkers. The maps are inaccurate as well and needs correction for sure
Lastly, the customer support guys don’t understand the flow and logic behind the tool as when asked about on-time calc they were looking here and there and gave a irrelevant answer
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Great Cars, Terrible Booking Experience
The cars themselves are amazingly well-maintained and the drivers are good, which is the only reason this isn’t a complete disaster.
The app, however, is extremely confusing. I tried booking a cab for 4 hours, but the app showed that no driver was found and automatically cancelled the request. When I retried, it appeared to be creating a “book now” booking instead. Shortly after, customer service started calling me asking what time I wanted the booking for.
Since the app kept showing failed/cancelled bookings, I assumed no cab had been assigned and tried booking a different vehicle type. Then I received another call saying they couldn’t proceed because I had cancelled multiple bookings.
How is a customer supposed to know whether a booking is confirmed or not when the app shows “driver not found”, cancels the request, and asks you to retry? The booking flow and communication between the app and customer service are completely disconnected and create unnecessary confusion.
Great cars, but the app and booking experience need serious improvement
The app, however, is extremely confusing. I tried booking a cab for 4 hours, but the app showed that no driver was found and automatically cancelled the request. When I retried, it appeared to be creating a “book now” booking instead. Shortly after, customer service started calling me asking what time I wanted the booking for.
Since the app kept showing failed/cancelled bookings, I assumed no cab had been assigned and tried booking a different vehicle type. Then I received another call saying they couldn’t proceed because I had cancelled multiple bookings.
How is a customer supposed to know whether a booking is confirmed or not when the app shows “driver not found”, cancels the request, and asks you to retry? The booking flow and communication between the app and customer service are completely disconnected and create unnecessary confusion.
Great cars, but the app and booking experience need serious improvement
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Unprofessional
Unprofessional, no rides, take the money and can’t take out of app wallet
Good but scope of improvement
Good but can improve in terms of live tracking
Very very very bad service
I had booked a lux can through them twice and since the wait time was too long I cancelled my ride. Hoping that the driver would change i booked a cab again and the same driver popped up. Before i could do anything the cab operator (someone named Mamta G ) called me and told me the driver wont take more than 15 mins and if you cancel the ride you wont be getting any refund.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
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