Basic Engagement at the palm of your hand
Very useful to easily look into use cases or implementing pre-establishes crisis plans on the fly.
Please add insights to make this App more versatile!
Please add insights to make this App more versatile!
Archived App (Last seen on 15 Jul 2025)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Manage customer interactions across all social media platforms from a single application. Reply to messages, assign tasks to team members, and view customer history and profile details. This app is designed for existing clients of specific social and case management services.
✓Engage with customers across social accounts
✓Reply to messages and assign tasks
✓Publish content directly
✓View customer history and profile details
✓Handle case resolution and respond via email
✓Access inbox from anywhere
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What's New in Clarabridge Inbox
1.4.1
February 12, 2020
We originally created Crisis Plans to help Customer Service teams better prepare and manage crises: appoint ownership, add to-do lists, inform the entire team of what should be done and many more. We did however notice that many of our customers used Crisis Plans for a lot of other interesting use cases. Therefore, we have renamed 'Crisis Plans' to 'Playbooks' in order to better reflect the powerful possibilities of their functionality.
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FAQ
What is Clarabridge Inbox used for?
Clarabridge Inbox allows you to manage customer interactions from all your social accounts in one place. You can reply to messages, assign tasks, publish content, and view customer history and profile details.
Who can use Clarabridge Inbox?
This application is accessible for all Clarabridge CX Social and Case Management clients, excluding trial users. It is designed to complement your existing Clarabridge account.
Does Clarabridge Inbox have ads?
No, Clarabridge Inbox does not contain advertisements. It is a free application designed for productivity and customer engagement.
What devices support Clarabridge Inbox?
Clarabridge Inbox is supported on iPhone and iPod devices. It is designed for mobile access to your customer engagement tools.
How often is Clarabridge Inbox updated?
The latest version of Clarabridge Inbox is 1.4.1, last updated on February 12, 2020. This indicates a history of updates, though the frequency may vary.
What is the age rating for Clarabridge Inbox?
Clarabridge Inbox has an age rating of 4+, making it suitable for a wide range of users. This rating suggests general content appropriateness.
Can I handle case resolution with Clarabridge Inbox?
Yes, CX Analytics Case Management users can handle case resolution and respond to customers directly via email from within the Inbox. This feature streamlines customer support.
What is the user sentiment for Clarabridge Inbox based on ratings?
Clarabridge Inbox has a perfect rating of 5.0 stars from 3 ratings, indicating a very positive user sentiment among its current users.
