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Qualtrics XM

Qualtrics XM

Experience Management

1.7K ratings
56 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 26, 2018
  • July 13, 2026

Features

Developer

Qualtrics, LLC
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About

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

✓Real-time experience monitoring
✓Role-based dashboards
✓Ticket management
✓Real-time notifications
✓Customer response analysis
✓Advanced analytics
Show original description

What users say

Summarized from real user reviews of Qualtrics XM. Based on 1.7K reviews and a 4.7/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick access
  • 👍User-friendly
  • 💡Useful reporting features
  • 🚀Efficient tool
  • 👍Easy to use
  • 👍Great app

Negative things

  • 🐛Crashes/freezes
  • 🐛Doesn't load/load issues
  • 🐛Bugs after updates
  • 🐛Notifications not working
  • 🔒Login issues
  • 🔋High battery consumption
See all reviews
+1

What's New in Qualtrics XM

2.81.0

July 13, 2026

This version includes several bug fixes and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Hot alert ticket

Got a hit alert follows up, was able to add note but cannot close the ticket. States survey not completed, and cannot access link to survey sent to GM email and cannot close out tickets after resolution.
Juan 874Juan 874

New app

1st time
PattygazePattygaze

Great App

I really enjoy the app it gives quick access at your fingertips when you need it
BayBusserBayBusser

Data

We need up to date data. Scores are different from what a supervisor or director may have.
jiii I I okkiiiikkkjj Kkjiii I I okkiiiikkkjj Kk

Good survey app

It is really amazing how this tool can provide you al lot of option on how to generate report
RogerRabbit-101RogerRabbit-101
See 51 more reviews

Developer apps

Qualtrics Surveys
Qualtrics Surveys

by Qualtrics, LLC

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Delighted
Delighted

Manage Surveys Analyze Results

💼 Business

(14)

Free
With Ads
Clarabridge Inbox
Clarabridge Inbox

by Qualtrics, LLC

📊 Productivity

(3)

Free
XM Advocates
XM Advocates

For innovators in XM

💼 Business

(2)

Free
With Ads
X4 Events
X4 Events

by Qualtrics, LLC

💼 Business

(5)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

Crashes when selecting government option

Bug

Dropdown options not visible

Bug

Metrics not loading properly

Bug
✨

Requested Features

6 requests

Up-to-date data

Feature

Landscape view for mobile

Feature

Individual logins

Feature

More dashboard features

Feature

Screenshot functionality

Feature

Improved performance

Feature

FAQ

What does the Qualtrics XM app do?

The Qualtrics XM app allows users to monitor and optimize customer and employee experiences in real-time. It provides dashboards, ticket management, notifications, and powerful analytics to help businesses understand and improve key experience metrics like NPS and CSAT.

What are the key features of the Qualtrics XM app?

Key features include monitoring experience metrics with role-based dashboards, managing and responding to support tickets, receiving real-time notifications for immediate action, analyzing open-ended customer responses, and exploring advanced analytics such as key drivers and text analytics.

How much does the Qualtrics XM app cost?

The app itself is free to download. Access to its features is included with a Qualtrics Customer Experience (CX) or Employee Experience (EX) license. Users will need to log in with their existing Qualtrics credentials.

What kind of analytics does the app offer?

The app offers powerful analytics including key drivers, trending topics, focus areas, experience journeys, and text analytics. These tools help users understand the root causes of experience issues and identify areas for improvement.

Who is the target audience for this app?

This app is designed for businesses that are focused on improving their customer experience (CX) and employee experience (EX). It is suitable for organizations that use the Qualtrics XM platform to manage and enhance these core business areas.