Comparison

Qualtrics XM vs KOYUS® Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qualtrics XM

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

Highlights
  • Real-time experience monitoring
  • Role-based dashboards
  • Ticket management
  • Real-time notifications
  • Customer response analysis
  • Advanced analytics
Features
Read full description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

About

KOYUS® Mobile

This business application uses advanced algorithms, machine learning, and AI to analyze transactional data and optimize cash operations. It helps reduce waste, cost, and risk across your cash ecosystem with modules for inventory management, reconciliation, and risk assessment.

Highlights
  • Transactional data analysis
  • Cash inventory management
  • Reconciliation tools
  • Risk assessment
  • CIT management
  • Remote device management
Features
Read full description

Using transactional data from across your cash operations, KOYUS® leverages sophisticated algorithms, machine learning and artificial intelligence to help our teams drive out waste, cost and risk from across your cash ecosystem. With modules covering cash inventory management, reconciliation, risk, CIT management, remote device management and training, to name a few, KOYUS® truly is a powerful tool for optimizing both your cash operations and our proactive service model.

Screenshots

Qualtrics XM4 screens
KOYUS® Mobile4 screens

Verdict

The call

The clearest difference is rating: Qualtrics XM at 4.7 against KOYUS® Mobile's 3.0. Qualtrics XM also leads on review sentiment (33% vs 0%) and ratings volume (1.8K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Qualtrics XM holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 33% of Qualtrics XM's written reviews are positive against 0% of KOYUS® Mobile's.

UpkeepUpdate frequency

Qualtrics XM ships an update monthly, KOYUS® Mobile every 6 weeks. The most recent releases landed on November 6, 2026 and November 4, 2026 respectively.

Scorecard3 real differences · 7 level
Qualtrics XM versus KOYUS® Mobile: the parameters behind the verdict, then further details
ParameterQualtrics XMKOYUS® Mobile
PriceFreeFree
Rating4.7 (1.8K ratings) — better3.0 (1 ratings)
Positive reviews32.8% of reviews — better0.0% of reviews
Number of ratings1.8K — better1
Update frequencyMonthly — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.017.0 — better
Further details — not scored
Size40 MB49 MB
Age rating17+4+
DeveloperQualtrics, LLCG4S

Customer experience

Qualtrics XM

All ratings1,803 ratings
Positive93.3%
Neutral1.5%
Negative5.2%
Written reviews61 reviews
Positive32.8%
Neutral6.6%
Negative60.7%

KOYUS® Mobile

All ratings1 ratings
Positive0.0%
Neutral100.0%
Negative0.0%
Written reviews1 reviews
Positive0.0%
Neutral100.0%
Negative0.0%

Bugs and requests

Qualtrics XM

Reported bugs

3 issues
  • Crashes when selecting government option
  • Dropdown options not visible
  • Metrics not loading properly

Requested features

6 requests
  • Up-to-date data
  • Landscape view for mobile
  • Individual logins
  • More dashboard features
  • Screenshot functionality
Show 1 more
  • Improved performance

KOYUS® Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Qualtrics XM

No in-app purchases

None

KOYUS® Mobile

No in-app purchases

Questions

Is Qualtrics XM free?
Qualtrics XM is free to download, with no in-app purchases.
Is KOYUS® Mobile free?
KOYUS® Mobile is free to download, with no in-app purchases.
Which has better reviews, Qualtrics XM or KOYUS® Mobile?
Qualtrics XM is rated higher. Qualtrics XM averages 4.7 out of 5 from 1.8K ratings, while KOYUS® Mobile averages 3.0 from 1 ratings.
Do Qualtrics XM or KOYUS® Mobile have ads?
Neither Qualtrics XM nor KOYUS® Mobile shows ads.
Which is updated more often, Qualtrics XM or KOYUS® Mobile?
Qualtrics XM ships an update monthly, and KOYUS® Mobile every 6 weeks. Most recently, Qualtrics XM was updated on November 6, 2026 and KOYUS® Mobile on November 4, 2026.

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