Qualtrics XM vs KOYUS® Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Qualtrics XM
Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.
- Real-time experience monitoring
- Role-based dashboards
- Ticket management
- Real-time notifications
- Customer response analysis
- Advanced analytics
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Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/
KOYUS® Mobile
This business application uses advanced algorithms, machine learning, and AI to analyze transactional data and optimize cash operations. It helps reduce waste, cost, and risk across your cash ecosystem with modules for inventory management, reconciliation, and risk assessment.
- Transactional data analysis
- Cash inventory management
- Reconciliation tools
- Risk assessment
- CIT management
- Remote device management
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Using transactional data from across your cash operations, KOYUS® leverages sophisticated algorithms, machine learning and artificial intelligence to help our teams drive out waste, cost and risk from across your cash ecosystem. With modules covering cash inventory management, reconciliation, risk, CIT management, remote device management and training, to name a few, KOYUS® truly is a powerful tool for optimizing both your cash operations and our proactive service model.
Screenshots
Verdict
The clearest difference is rating: Qualtrics XM at 4.7 against KOYUS® Mobile's 3.0. Qualtrics XM also leads on review sentiment (33% vs 0%) and ratings volume (1.8K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Qualtrics XM holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 33% of Qualtrics XM's written reviews are positive against 0% of KOYUS® Mobile's.
Qualtrics XM ships an update monthly, KOYUS® Mobile every 6 weeks. The most recent releases landed on November 6, 2026 and November 4, 2026 respectively.
| Parameter | Qualtrics XM | KOYUS® Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.8K ratings) — better | 3.0 (1 ratings) |
| Positive reviews | 32.8% of reviews — better | 0.0% of reviews |
| Number of ratings | 1.8K — better | 1 |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 40 MB | 49 MB |
| Age rating | 17+ | 4+ |
| Developer | Qualtrics, LLC | G4S |
Customer experience
Qualtrics XM
KOYUS® Mobile
Bugs and requests
Qualtrics XM
Reported bugs
3 issues- Crashes when selecting government option
- Dropdown options not visible
- Metrics not loading properly
Requested features
6 requests- Up-to-date data
- Landscape view for mobile
- Individual logins
- More dashboard features
- Screenshot functionality
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- Improved performance
KOYUS® Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Qualtrics XM
No in-app purchases
KOYUS® Mobile
No in-app purchases
Questions
Is Qualtrics XM free?
Is KOYUS® Mobile free?
Which has better reviews, Qualtrics XM or KOYUS® Mobile?
Do Qualtrics XM or KOYUS® Mobile have ads?
Which is updated more often, Qualtrics XM or KOYUS® Mobile?
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