Qualtrics XM User Reviews

What users say

Top reviews

Hot alert ticket

Got a hit alert follows up, was able to add note but cannot close the ticket. States survey not completed, and cannot access link to survey sent to GM email and cannot close out tickets after resolution.

New app

1st time

Great App

I really enjoy the app it gives quick access at your fingertips when you need it

Data

We need up to date data. Scores are different from what a supervisor or director may have.

Good survey app

It is really amazing how this tool can provide you al lot of option on how to generate report

Useless

Utterly useless

Nothing loads

All I get is the spinning wheel of death when I try to load anything

Update has more issues.

This new update will not let you see the drop down options for your groups?

Needs another update

When you click on the detail it doesn’t load. Used to work before the recent update. Eg perfect 10s. Otherwise a great App and very useful. Screenshot feature back so well happy.

Update has more bigs!

This new update will not let you see the drop down options for your groups?

Sales

Desktop application and phone application both need improvement

No permite capturas de pantalla

La actualización no permite la captura de pantallas, y lo utilizaba con regularidad

Bring back screenshotting!

Love the app, however since a new update you are unable to screenshot which is incredibly frustrating. Please bring it back, or give users the option to

Unable to open with safari

Qualtrics does not work on my iPhone. I can’t open the website to log in, open survey links, or use the interface at all. Website support is poor with no answers that are concrete on FAQs or direct response

Hotel manager

No notifications anymore and my notifications are on.

Frustrating!

When will this allow individual logins instead of one account between multiple people which keeps getting locked? And how about incorporating Microsoft Authenticator - it is used for most data sensitive apps these days?

Hotel manager

Notifications have quit with last update. So no clue when new surveys drop.

N/a

App doesn’t give you notifications, even when notifications are on. So you have to check randomly to see if new surveys have dropped. Not good for business needs.

Trash

Doesn't load, not user friendly, customers even have issues completing surveys. This app freezers on the employee and customer end. It's confusing even with watching the videos on how to navigate. Probably because it doesn't load, too many tabs and clicks to just view a simple survey.

Aplikasyon hakkında

Selamlar. Aplikasyonda Restaurant, Breakfast ve Exe, Lounge ,pool puanlamalarını görebilsek çok daha iyi olur