Clarus OnCall User Reviews

Name: Clarus OnCall
Rating: 3.36 (50 reviews)

Clarus OnCall

Clarus Care, LLC

💪 Health & Fitness

📊 Productivity

Customer Experience

Positive experience39.1% of reviews

Neutral0.0% of reviews

Negative experience60.9% of reviews

~ Based on 23 written reviews from the US App Store.

Is Clarus OnCall Safe?

Clarus OnCall has mixed safety signals based on user ratings. AppsHunter Safety Score for Clarus OnCall is 68/100.

This assessment is based on 50 user ratings, with an App Store average of 3.4/5.

Safety Analysis

60.0% of ratings point to a safe experience

2.0% of ratings suggest some concerns

38.0% of ratings point to a risky experience

~ Based on 50 App Store ratings for Clarus OnCall.

Is Clarus OnCall Legit?

Clarus OnCall appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Clarus OnCall is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Highly Recommend for After-hours and Daytime

After using the after hours app and seeing continuous improvements my office added the Clarus call management software during office hours. It has dramatically improved the efficiency with which our staff handle patient calls and they love it. Our administrator can easily monitor call volume and task completion in real time and there have been no patient complaints to date.

Dr. Finke

2 years ago

A huge improvement

The app gives a much improved oncall experience. There are fewer trivial interruptions and better options for connecting and documentation. Five stars.

SeanInTN

2 years ago

Bad ceo bad product

This company has not paid their bills to developers and almost every staff member including senior partner left. Such products don’t deserve to be successful.

pb201905

3 years ago

Easy to read, reply, and document patient calls

I used an operator before. Very inefficient. Lots of inaccurate or missing calls. And taking notes was nearly impossible. Clarus has made this process much simpler. Lots of notification options.

scottreynolds

3 years ago

Junk

This is one of the worst things to happen to healthcare. Patients using the app are directed to a phone tree that often drops calls or routes to the wrong option. This is dangerous for patient care. Hospitals and provider that use this should not be trusted as they are maximizing cost cuts at the expense of patient care.

$pablo

4 years ago

Glen Christen, MD

There are many advantages to this system. Only mild issue I see is that it gets the patient name wrong occasionally.

compassionate language

5 years ago

Not great. 🙁

Very cumbersome. Requires multiple steps for what used to be a simple process. Audio quality is variable and auto transcription makes frequent errors.

nnssjjffiioolla

5 years ago

Response from developer

Hi, thanks for taking the time to share your feedback. If you can please send us an email at your convenience to support@claruscare.com, a member of our team will be in touch to better understand your feedback and learn how we can improve the Clarus platform to create a better experience for patients and providers.

Clarus system

Cumbersome & rarely works correctly.

Dagamama

5 years ago

Response from developer

Hi there, we'd like to learn more about your experience with Clarus in order to help better serve providers like yourself. If you can please send us an email at your convenience to support@claruscare.com, a member of our team will reach out to help better understand your situation and make notes for our team for future improvements. Thanks, the Clarus Team

Clarus

Mostly a pain , but does work occasionally

$Tex Ritter UofL cardiology$ Tex Ritter UofL cardiology

5 years ago

Response from developer

Hi, thanks for taking the time to share your feedback. If possible, we would love to learn more so we can continue to improve the Clarus platform and create a better experience for patients and providers. If you can please send us an email at your convenience to support@claruscare.com, a member of our team will be in touch to better understand your feedback and learn how we can improve. Thanks, the Clarus Team

Physician

I would describe this app as cumbersome and clumsy. Not a good experience for the patient or the provider/physician.

winthorpe g gooseberry esq

5 years ago

Response from developer

Worst app ever

I am a physician who was forced by my employer to use this sham. It is absolutely the worst fun timing all of all time. The calls are garbled, take forever to transcribe, and the interface is terrible. The developers of this should be ashamed of themselves as they are clearly not fit to get dressed, much less develop an app. To all physicians out there who may have to use this, FIGHT BACK!!!

haddonfield1978

5 years ago

Response from developer

Hello, thanks for taking the time to leave your feedback. We'd like to better understand the issues you are experiencing so we can help better serve you and your employer. We've recently rolled out improvements to accuracy and speed of transcription and would love your personal feedback to those updates. Please send us an email at your convenience so a member of our team can reach out to learn how we can provide a better user experience - support@claruscare.com. Thanks, the Clarus Team

LLB

The worst of the worsts

abdxguihcxdhjcvniih

5 years ago

Response from developer

MD

Great app. Team has been great to work with! Up and coming medical communication company.

J Rehberg

5 years ago

Terrible app for call

Not user friendly. Eats away your battery. Not great compatibility with Apple Watch/iPhone if they’re both on and connected. Pages take too long to come to our phones. Dictation too delayed.

MK09

5 years ago

Response from developer

Hi there, we appreciate your feedback about the app and compatibility with the Apple Watch. We'll make sure our product team knows about your feedback so we can add features and updates to our product roadmap accordingly. In terms of pages and transcription, we're happy to adjust any settings your practice might have opted into specific to transcription. If you or your practice manager send us an email at support@claruscare.com with your practice name, we can look into this for you. Thanks, the Clarus Team

Terrible

This is terrible, absolutely hate it

Vic RN

5 years ago

Response from developer

Surgeons on call

Being on call while in the OR made me nervous about the idea of transitioning to a different service, but with Clarus it’s easy to handle the calls. I can easily triage the call, respond as needed and help my patients all without having to worry about breaking scrub. Once I’m finished in the OR, it’s simple to follow up as needed and add documentation straight from my phone.

MD284

7 years ago

Response from developer

We are so thrilled to hear about your great experience with Clarus. Our goal is to make being on-call easier for you, and accessible for your patients. It makes our days to hear feedback like this. Thank you for being a valuable customer! The Clarus Team

Impressed

I never would have thought that an automated system could handle the complex way my practice takes call, but Clarus proved me wrong! The ability to respond to patients quickly and efficiently through various forms of communication while protecting our personal phone numbers has been great for my practice. We have also been able to utilize midlevels more by routing calls to them and then they escalate to a physician easily if needed. Not to mention, the team at Clarus is quick and responsive to any changes we might need to make.

Jojhsk

7 years ago

Response from developer

Thank you for sharing your experience using the Clarus platform! We've added features and additional mobility to set up the most complex practices yet. Clarus is proud to represent groups of all sizes and we feel fortunate that yours is one of those! The Clarus Team

Great group

We have been very happy with the Clarus team since we migrated from an answering service full of mistakes. Always ready to help and easy to work with. The app has had a few glitches here and there but they continue to make improvements.

DrMDavis

8 years ago

Not good

No ability to route calls to external practices who might be in your call group. Clarus only works if all the members of a call group are internal to the group. Half baked and they refuse to address this serious short coming. You have to call their admin on call to make the switch manually in this scenario.

hubto

8 years ago

Response from developer

We're sorry to hear you had a poor experience as the app was just getting its footing. There have been numerous updates since your review and, among them, we're glad to offer connections to external providers. There is a 24-hour customer service standard for all cases during the business week and 24/7 support for any issues after-hours and on the weekends and holidays. Again, we apologize for your negative experience. The Clarus Team

So much better than an answering service

Once we learned how to use the application which was only a matter of a few calls we have found this to be vastly superior to a human answering service. The patient leaves a short message and usually we choose the option which calls them straight back but there’s also the option to text the patient or call the patient later. And it does not reveal my cell phone number. There is also an excellent archive and all calls a date and time stamped and we have a record of when we responded.

Gdswp

8 years ago

Response from developer

Thank you for taking time to share your feedback. We're pleased to hear of your positive experience with Clarus and would love to connect with you to gain additional insight of how we can continue to serve you in a positive way. Reaching out to support@claruscare.com will allow you to directly connect with our team and share additional thoughts with us!