Disloyal to customers
Update 28-Feb-2026: the developer sent a response saying that he is now going to take into account past purchases. However, it’s been two updates since he sent that to me and everything is still dead and locked behind an expensive subscription. Even though I had already purchased this.
Update 18-Mar-2026: as of the last update, the developer restored functionality to those who had previously purchased the app. I think that was very decent of the developer to make that change. I am uncertain how that will be going forward seeing as how expensive the new subscriptions are, but for now things are back to normal. Thank you.
Response from developer
Hello, you do not need to purchase a subscription, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to restore full access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
All features now behind expensive subscriptions IAP
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Original review:
I bought this app in 2019, but after today’s update all of the previously existing features now seem to be behind either a subscription or expensive IAP. There was no indication of the change in the release notes. What a lousy way to treat customers.
Response from developer
Hello, previous purchases remain valid and do not require a subscription, this is a known issue and a fix has already been prepared and will be released shortly on the App Store to restore access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Removed functionality to push users to subscriptions
The developer clams this is a “bug,” and two updates were supposed to “fix” it. They haven’t. In fact, all they did was seemingly make the subscription nag screen even more prominent. As far as I know, there is no way for the “restore purchases” feature to pick up a prior app purchase, as this was not an in-app purchase.
Furthermore, there is a FAQ on the developer’s website about this same exact issue with the Mac version of their app, with the exact same response from the developer about “bugs,” dated from summer 2025. They had over six months to “fix the bugs” before rolling it out to iOS users. Since they did not, I assume this to be purposefully done by a dishonest developer in order to push users to subscriptions, regardless of what they say. If they truly wanted to fix a “bug” in recognizing previous purchases, they could have done it.
Unfortunately, due to the way the App Store works, there is no way to go back to the previous version that worked fine before the developer removed the functionality people paid for.
Response from developer
Hi Jaws, this was a bug in v26 that prevented the app from recognizing prior purchases — it has been fixed in the latest update. No one needs to pay again. If you're still experiencing issues after updating, please visit apimac.com and contact our support team.
All features now behind expensive subscriptions IAP
Update Feb 26: version 26.1 still does not fix previous purchases, despite further supposed fixes. Restore purchase does nothing. Purchase is 2019 is clearly listed in my account. iOS 18.7.2
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Feb 25 and still no fix for previous purchase after update. No contact from developer.
Edit: still no access to any features, even after an update on 20 Feb that was supposed to fix it.
The app immediately displays the subscription/in-app purchase screen when it opens or when I try to do any action. Restoring purchases does nothing.
Whatever was supposed to be fixed did not change this.
I contacted your chat bot but offered no actual help beyond taking my email address.
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Original review:
I bought this app in 2019, but after today’s update all of the previously existing features now seem to be behind either a subscription or expensive IAP. There was no indication of the change in the release notes. What a lousy way to treat customers.
Response from developer
Hello, previous purchases remain valid and do not require a subscription, this is a known issue and a fix has already been prepared and will be released shortly on the App Store to restore access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Excellent customer service!
Disloyal to customers
Update 28-Feb-2026: the developer sent a response saying that he is now going to take into account past purchases. However, it’s been two updates since he sent that to me and everything is still dead and locked behind an expensive subscription. Even though I had already purchased this.
Response from developer
Hello, you do not need to purchase a subscription, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to restore full access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Unacceptable
Update 1: I can't update to a newer version than what is currently available on the store. The current version does not fix anything; restoring purchase says no active license, even after deleting and reinstalling.
Original review: I'm pretty sure that locking features that were previously purchased behind a newly introduced subscription is explicitly disallowed by Apple, so I'll be contacting App Store support. This is ridiculous.
Response from developer
Hi, we completely understand your frustration. To be clear: locking previously purchased features behind a subscription was never our intention and is not our policy. A bug in Clean Text 26 prevented the app from recognizing previous purchases for a small number of users. We've already released an update that fixes this. Please update to the latest version and your purchase will be fully restored. You don't need to pay again.
All features now behind expensive subscriptions IAP
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Feb 25 and still no fix for previous purchase after update. No contact from developer.
Edit: still no access to any features, even after an update on 20 Feb that was supposed to fix it.
The app immediately displays the subscription/in-app purchase screen when it opens or when I try to do any action. Restoring purchases does nothing.
Whatever was supposed to be fixed did not change this.
I contacted your chat bot but offered no actual help beyond taking my email address.
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Original review:
I bought this app in 2019, but after today’s update all of the previously existing features now seem to be behind either a subscription or expensive IAP. There was no indication of the change in the release notes. What a lousy way to treat customers.
Response from developer
Hello, previous purchases remain valid and do not require a subscription, this is a known issue and a fix has already been prepared and will be released shortly on the App Store to restore access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Already paid $0.99 previously
Edit: The developer said they would restore my purchase but until now I’m still unable to. The error message says there is no active license. So it looks like they have not or are not going to fix it.
Response from developer
Hello, you do not need to pay again, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to ensure it is correctly restored, if you need any clarification please contact our support chat at https://www.apimac.com
Restore Purchase not working for everyone yet
Response from developer
Hello Arduous, thank you for your review and we’re sorry you’re still experiencing this issue. Purchase recognition has been improved, but some cases may still require individual assistance. Please contact us through the support chat on our website and, if you leave a way to be contacted, our team will follow up and help you restore your purchase. The Apimac Team
Don’t buy. They won’t stand by product
Retroactive Paywall
Response from developer
Hi, your frustration is completely valid. Just to be clear: this was not a pricing model change — it was a bug that caused the app to not recognize previous purchases for some users. You don't need to pay again. We're aware that the latest update hasn't resolved all cases and we're actively investigating. Please make sure you're signed in with the same Apple ID used for your original purchase — if that's already the case, we're working on it.
All features now behind expensive subscriptions IAP
The app immediately displays the subscription/in-app purchase screen when it opens or when I try to do any action. Restoring purchases does nothing.
Whatever was supposed to be fixed did not change this.
I contacted your chat bot but offered no actual help beyond taking my email address.
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Original review:
I bought this app in 2019, but after today’s update all of the previously existing features now seem to be behind either a subscription or expensive IAP. There was no indication of the change in the release notes. What a lousy way to treat customers.
Response from developer
Hello, previous purchases remain valid and do not require a subscription, this is a known issue and a fix has already been prepared and will be released shortly on the App Store to restore access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Already paid $0.99 previously
Edit: The developer has addressed my concern. So 5 stars. I appreciate it when developers respond. Thanks.
Response from developer
Hello, you do not need to pay again, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to ensure it is correctly restored, if you need any clarification please contact our support chat at https://www.apimac.com
Unacceptable
RESTORE PURCHASES Has Been Fixed...YAAY!
It enables the RESTORE PURCHASES feature to unlock Clean Text for those legacy owners who have previously bought this app.
I immediately canceled my 30 Day Free Trial subscription. The subscription popup is gone and the app is once again fully functional.
Response from developer
Hi Pedro, thank you so much for your patience and for sharing your experience — it really helps other users too! We're glad the update resolved everything. Just to confirm: legacy owners don't need any workaround anymore, the Restore Purchases feature now works as it should. Thanks for sticking with Clean Text for four years!
Already paid $0.99 previously
Response from developer
Hello, you do not need to pay again, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to ensure it is correctly restored, if you need any clarification please contact our support chat at https://www.apimac.com
All features now behind expensive subscriptions IAP
Disloyal to customers
Response from developer
Hello, you do not need to purchase a subscription, your previous purchase remains valid and a fix has already been prepared and will be released shortly on the App Store to restore full access to your features, if you need any clarification please contact our support chat at https://www.apimac.com
Open all the time, every day, for 4+ years
Response from developer
Thank you so much for sharing this. Using Clean Text every day for over four years truly means a lot to us. It’s great to hear that it has become a natural step in your workflow, quietly removing hidden formatting and cruft before text reaches your notes and documents. That kind of reliability and consistency is exactly what Clean Text is built for. Thanks for trusting it across all your devices and for taking the time to leave such a thoughtful review.
